I start this report in not a good frame of mind!
When We arrived at the reception they could not find my booking even though made through the website - and despite my showing my membership card! They eventually apologised as he could not find it when we arrived but did subsequently.
The internet connection either did not connect or kept dropping out resulting in having to try and reconnect it! Which it did not!
The pillows supplied on the bed were to say the least unacceptable small square hard blocks and not to the normal standard!
The final straw was when we decided to eat in the restaurant having been given a plastic coated menu for the day - a Saturday evening!
The first course choice was reasonable and we chose two starters which were acceptable. However having chosen the paella as the main course we were absolutely amazed to receive a glass bowl which had obviously been frozen, and then either reheated or microwaved!
If one receives a formal menu one expects it to be food cooked by an in-house chef! This obviously was not the case as the attached photograph reflects of the pot and description on the lid! (Cannot attach!)
If your hotels are not providing in-house chef prepared food - then we should be advised in advance of the food being made available - not prepared off-site and reheated in an oven microwave!
A very disappointing result in what is supposed to be a quality hotel chain! The same approach was taken in the Mercure Rennes I reported on recently - which was the same aporoach for room service - as the restaurant was not open on a Sunday - not acceptable!
All in all, if this is a standard brought about by Covid - then tell the members and they can make alternative arrangements using Trip advisor - who will get a copy of this review on the file!
I am afraid support of Accor Group will wane if this is the standard now being set in your hotels! Not good enough 1 out of 10 scale!
When we arrived for breakfast on the 17th the waiter was taking away most of the food and cleaning up 30 minutes before the end of the breakfast time. He did not greet us. He was snorting and puffing all the time. He almost bumped into my girlfriend while as he was walking in a small passage. He did not say a word and he did not excuse himself. That was very, very, very inappropriate. We took a cup from another table given there were no cups available. He rushed into replacing it and he slammed the cup on the table, clearly annoyed. I have rarely saw anyone so unprofessional. The service the day after was much better. I would suggest the management to supervise the work of that young blond waiter.
The elevator from the garage was broken. Not great if you have four large bags to bring upstairs following unclear indications.
The curtain in the room had no less than 20 holes. I wonder for how many years people made damages to the curtain without no one replacing it. I reported that to the reception but the receptionist did not understand, so I had to show pictures. She did not seem bothered by that, just puzzled I was reporting this.
When we arrived they gave me a coupon for a drink. I arrived with my partner so it was a bit ackward to get a coupon for one drink. However when I tried to order a glass of wine they told me that no, I could just use it for a beer or water. I said that then I would just go outside to get my drink and they explained me how much better than other hotels they were because in other hotels the coupon could b used just for water. Honestly this just gave the impression of a very cheap hotel, it would be better to not give a coupon at all.
Also, not a big fan of works with a loud drill just above our room.
By far the worst Novotel I stayed at. Really far below the standard it is typically offered. If you like me like the Novotel brand and had great experiences in other Novotel I would suggest skipping this one as you would be in for a bad surprise.
The hotel was absolutely fine. we chose the hotel for location. The room was fine and staff very friendly on reception. Breakfast staff were not very friendly. we chose the hotel as we were visiting our daughter at Art school in Nantes.
Great hotel, nicely decorated big room with big bathroom, very quiet both from inside and outside noises. 15 min walk from the city center, very friendly english speaking staff. the underground parking is 10 euros but in weekends is free! The only negative thing is that the mattres was a bit on the firm side and the pillows were stiff.
While the room is pretty standard, the service was excellent and especially the director friendly and helpful. The hotel is ideally situated to visit Nantes by foot, especially Les Machines de l'Ile. Easy to access coming from the airport.