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All You Need to Know About the Rooms
at Best Western Hotel Innes by HappyCulture

Room/Suite (174)
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Guests1 room, 2 adults, 0 children
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Room review highlights
Altough location is central and the room was reasonable, the fact that they just don’t clean your room is very diassapointing....
... you need them (and you will get them) Sorry, no bidet. The room, smallish at it is, only lacks a fridge. Great bed, pillows,...
... the breakfast area) is small. We had a larger "comfort" room and while the square footage was OK, it felt pretty tiny:...

Reviews that mention rooms

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Gerry wrote a review Jul 2020
Loon op Zand, The Netherlands2,155 contributions180 helpful votes
Altough location is central and the room was reasonable, the fact that they just don’t clean your room is very diassapointing. Nowhere they mention this. They say they can’t clean because of COVID-19, but this is nonsens as before a new arrival comes , the room will be cleaned (i hope...)
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 Helpful votes
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Response from Nadège Goux, Directeur général at Best Western Hotel Innes by HappyCulture
Responded 15 Jul 2020
Good morning, Thank you for sharing this review with us. We always appreciate constructive criticism as it allows us to understand our clients point of view and improve our service. I am very sorry to read that you were disappointed by the cleaning service. As you wrote, we only clean the rooms when asked specifically by the resident. This decision was made to avoid contact between your personal belongings and our staff, to guarantee that everyone is (and feels) safe. When a client asks for the cleaning, we change the towels, empty the bins, and disinfect the surfaces. We fully clean and disinfect every room between two stays. It is a temporary measure, and we hope we will be able to provide the full service soon. The staff is available 24/7, at the reception or by phone from your room. If you stay with us again, please do not hesitate to share your concerns with the team, we are always available to make your stay more pleasant. I understand your disappointment and I hope that you still enjoyed your trip in Toulouse. Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
raruzro wrote a review Nov 2019
Cordoba, Spain18 contributions1 helpful vote
Don't let size tell you. Smallish hall, but excellent welcome and service (thanks Melody, Federico and... the lady with the smile) and who uses the hall, anyway? Well, we did. There's free coffe, pastries, house drinks (last, hibiscus detox)

Smallish toilet, but loooots of hot water, big sink, tube, great towels, gel dispenser. No amenities, but you may ask for them if you need them (and you will get them) Sorry, no bidet.

The room, smallish at it is, only lacks a fridge. Great bed, pillows, covers, coffe stand (!) Quiet.

Placement is ideal. Bus stop close by (Jeanne D'Arc) with service from and to airport @ 8€ each trip per head, each 20 minutes on sundays. Metro too, and less than 10 minutes walk to center.

It has parking space. Smallish but there you are.

We found a fantastic prize offer, so yes, I'd return. Why not 5 stars? No bidet, wc "throne" separated from toilet, in a smallish shed... hey, know what? I'll give the whole five.

Ah, you "go green"? They invite you to a smallish treat (that we enjoyed a lot) Ask them.
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from NadegeGoux, Directeur général at Best Western Hotel Innes by HappyCulture
Responded 26 Nov 2019
Thank you very much for this beautiful comment about your experience with us Raruzro ! We have understood. We will give you a bigger room for the next time. All the team is very happy to read that you have enjoyed you stay. This is our goal ! See you soon in Toulouse ! Best regards, Quentin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bernard R wrote a review Oct 2019
Bloomfield Hills, Michigan59 contributions10 helpful votes
The staff were friendly and helpful, the location is good, the A/C was terrific (not usually the case in Europe, and the weather was stiflingly hot), the WiFi worked well, in fact, everything worked well, and little touches like a coffee machine, frig, safe, USB ports were welcome, with the caveat below.
However, the hotel is squeezed into a small space in town and everything (the rooms, the parking, the breakfast area) is small. We had a larger "comfort" room and while the square footage was OK, it felt pretty tiny: the (separate) toilet room was comically small and there was absolutely no storage space. Three shelves (there were no drawers, etc) were occupied by the safe, the frig and the coffee machine.
We rearranged everything to store essentials and kept everything else in suitcases.
Overall we enjoyed our stay and would return, but only if we were travelling light!
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Date of stay: September 2019
Room Tip: Space is at a premium, so go for the larger rooms
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from NadegeGoux, Directeur général at Best Western Hotel Innes by HappyCulture
Responded 28 Oct 2019
Dear Bernard, Thank you very much to share your experience with us. We are glad to read that you have appreciated our services. About the room, we note those informations and we will give you a bigger one the next time you will come. Best regards, Quentin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Passenger56986050396 wrote a review May 2019
Hamburg, Germany1 contribution
Very kind and courteous staff offer a pleasant stay experience, despite the size of the room being a bit small compared to competition (Standard Room). The location is especially perfect, being very close to the Jeanne d'Arc metro station.
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Date of stay: May 2019Trip type: Travelled on business
Value
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Review collected in partnership with Best Western
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from NadegeGoux, Directeur général at Best Western Hotel Innes by HappyCulture
Responded 30 May 2019
Hello, We are glad to hear that you had a wonderful stay in our hotel. Thank you for your feedback. The location is indeed of the hotel's strongest assets. All our rooms are the same size (between 15 and 18m2), offering our guests a reasonnable space to spend a comfortable stay. We hope to welcome you again in the future. Have a good day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ChristerLundgren wrote a review Mar 2019
Danderyd, Sweden171 contributions22 helpful votes
+1
Good location 10 min walk to central square.
Clean and tidy but quite small room. Beds are comfortable. Missing iron in room.
Simple continental breakfast with good variety of coffee choices. Friendly staff
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Date of stay: March 2019Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from NadegeGoux, Directeur général at Best Western Hotel Innes by HappyCulture
Responded 27 Mar 2019
Dear Sir, Thank you for your opinion. I see that you have appreciated our service, the staff and the location of the hotel. Regarding the size of the rooms it is between 15 and 18m2. I understand that sometimes it can be small, however the structure of the building does not allow us to do otherwise. I take note of the axis of improvement of the iron that we have available on request only. Hoping to see you soon Excellent day Nadège
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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