My husband and I were moving from Devon to Kent in 2009 and needed to spend one week flat hunting with my husband so booked into this cheap B&B. On the drive I started to feel ill and we didn't arrive until much later than we had booked in. To their credit the hotel was still open and we were greeted by a gentleman who had gotten our booking completely wrong. His paperwork stated that we were staying until Friday. We had booked to stay until Saturday so we corrected him at this first opportunity. My illness got worse and I appeared to have flu. At the time swine flu was in the media. After 2 nights bedridden My husband spoke to NHS direct on the telephone who sent an ambulance to us at 3am. I was advised by the paramedic that anybody with suspected swine flu was not being treated in hospitals (for fear of infection) and that the advice for the public was to remain isolated indoors. My husband was still going out every day looking at prospective properties for us to rent in Kent (quite difficult because he doesn't drive). The next morning, the manager of the hotel interrogated my husband and stated that it was his right to know what was going on in his hotel. My husband told him that I had flu symptoms and that the paramedic advised bed rest. That afternoon the same manager told my husband that a rumour had circulated amongst staff that the cleaner had quit because of the presence of my 'swine flu' (I didn't realise he was qualified doctor able to diagnose a specific illness!). My husband tried not to get into any sort of conversation about this and informed him that I was feeling better (a little white lie). The next day the manager 'reminded' my husband that our room would be needed on Thursday (!). My husband reminded him of the conversation we had had on our check-in and showed him my printed booking confirmation that we had booked until Saturday. Again the following day the manager told my husband that if I didn't make an appearance for breakfast the next day that they were going to evict us. I hadn't eaten anything for four days, was very dehydrated, was unable to speak due to my sore throat, had a headache, dizziness, unexplained hot and cold spells, streaming nose, congestion, nausea and diarrhoea. Despite this, the manager insisted that he would evict us that afternoon if he was unable to send a maid into our room to change the sheets and clean the bathroom so I tried to pretend to be better in the breakfast room so that we wouldn't have to sleep in their car park until I was better (infection control / common sense surely dictates that I remain isolated if I did have swine flu?). Breakfast was a small standard English breakfast cooked freshly to order. The hotel was basically clean but in dire need of decoration. Carpets looked shabby, floorboards creaked, we could hear the plumbing being used by our guests staying adjacent to and above us and walls needed a lick of paint or re-papering. When I was feeling better I noticed there was a distinct musty smell in all rooms. Our bathroom was extremely small with only a small trickling shower (hard water has a habit of clogging shower heads in this part of the country if poorly maintained). Our downstairs bedroom looked out onto a small pretty courtyard. On-site parking quite close to the city centre is convenient. Overall it is a budget hotel so you get what you pay for. I was feeling better by the end of the week so it probably was just a minor viral infection (swine flu would've had me out for the count for several weeks - my husband shared the room with me and didn't get ill). Just keep your fingers crossed that you don't feel poorly. The staff might diagnose you themselves and attempt to intimidate you. I did not once experience any genuine concern for my illness from the staff.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC