+ Not totally rundown
+ Showers in hostel room
+ Cool bar/lounge area
+ Laundry services
- staff made my bed and took my blanket when I was out even though I hadn’t checked out yet (blanket never returned)
- bad buffet breakfast
- insufficient locker under bed (not big enough for backpack)
- no bed shelf
- hostel room feels like a prison (awkward tour, locker locked to bed)
- bad location
- toilets/sinks outside of hostel room
- only 1 outlet per bunk bed/2 bunk beds
The only point to improve is related to security, since I have been in a room with 17 other people and at some pint there were a couple of strangers among us. Nobody should be allowed to enter the rooms. Reception staff should be alert. Other than that, the place is amazing and very comfortable, excellent location. You have supermarkets in front of the hostel, the underground one block away, and Oxford Street in the same direction.
The staff team are European and almost %80 of the guests are from China. The staff are very friendly and helpful and There was also a pampering room with was good.
The bad bits: The room which I booked was very narrow and too small for 6 people. I was a bit shocked when I arrived in the room was full of stuff , cases, clothes, towels hanging on the beds and all over the floor. Later I found out that’s because there are people who actually stay in there permanently! The beds were not heavy duty as they should be, just very lightweight bunk beds, like some cheap kids beds from Amazon. Sleeping in that room and on those shaking beds were absolute nightmare and the Chinese girls livening in the room were so noisy. One of them that was also working in the hostel kept coming and going from 10pm when the lights went off until 1.45 in the morning every 15 minutes maybe ?? ... Non of the walls were soundproof and the noises from outside even in the midnight and a lot of noise really too much to let you sleep. The first toilet I used had no toilet paper and the flush was broken, next time I used another toilet that was okay. The food wasn’t good , I ordered steak which was full of fat and I couldn’t chew and had to return. Unfortunately I think most feedbacks in here and also on booking.com about this hostel are not genuine and honest, but this was my personal experience, would I get back there again? Never!
The hostel is situated right in the heart of London and near the underground. The staff at reception were extremely friendly and answered all my questions. They showed me to my room which had its own bathroom and was clean. If you need a clean place to stay that's central and affordable then I highly recommend the hostel!
Pros : location is great
Cons : no heater in our room (we stay at December) and when we try to get help from the reception, they ask us if we broke the heater (OMG) and end up giving us more blanket to use.
Our stay in Sohostel could've been good, if not for the rude guy at the reception when we check in on night of 15th december. The other staff is friendly and helpful, but not for this guy (I didn't get his name because he's so ignorant when checking us in). Completely ignore us when he's clearly doing nothing, mumbled stuff when showing us to our room, making a first impression of this hostel totally bad.