Well, I am not surprised by the fact that nobody says "Hi! How can I help you?" at the ticket office (neither do they respond to your greeting), but when it comes to screaming at your guests, one of which is an elderly person, that is way too much. Even if they don't get what you are saying from the first time, that's your job to be polite and helpful. Unfortunately, that's the only cinema in the city, so there is no alternative... or is there? Netflix'n'chill if you ask me, cause the price and the attitude of the personnel at the ticket office is totally not worth it. We had to walk away.