This review is in two parts. The positives are: it was reasonably priced when you consider other choices like flight to Buffalo, hotel costs, and it doesn’t bite into your days inNew York. The drivers are very polite and courteous and the two tour guides are knowledgeable- we had Yvette. There were two rest breaks on the 7 hour journey there with an opportunity to get drinks and breakfast. Similarly on the return journey we stopped at a shopping mall and had lunch in a supermarket and later on stopped at a service station. Yvette and her colleague chaperoned us to all the key areas so lots of photo opportunities along with key facts.
On the down side, not much leg room on the coach, particularly if you have long legs - you need to catch some sleep! Although advertised and signed in the coach, no WiFi but the biggest issue was the onboard toilet NO HANDWASH! The guides need to be tougher with the travellers. Instructions were very clearly stated in Spanish and English and specific times for returning were given. However a number of selfish Spanish speaking travellers were repeatedly late to the extent that the driver did a loop three times to pick them all up taking over an hour and resulting in the trip to the Hydraulics Museum for those that did return on time and in the right place being penalised. You state quite clearly that if you are not at the right place for the start of the journey you will not wait. The same should be applied for tardiness at meeting places. If travellers don’t want to join in with the group, give them a time and destination and the responsibility.