Very unprofessional and uncourteous group. Considering how sloppy and careless they were with the administrative side of things, it was probably good that they blew us off for the actual cliff diving. If they can't handle the simple logistics of the experience well, I hate to wonder how much they might mess up on literally jumping off of a cliff. This could be a dangerous group to trust for such a serious thing.
This is what happened: They accepted and confirmed our trip and charged me the $200+. Then, they emailed me asking for our hotel room number and telling me that they would be picking us up at 930am. My family and I get up and are waiting. 930am rolls around; nothing. 10am...1030am, still nothing. By the time that I decided to just cancel the whole thing it's almost 12 noon and the entire morning of *our very last day* in Boracay is gone. I had sent messages multiple times through the app/email that we had been communicating through the entire time and there was never a response. I came to find out that they decided to cancel the trip and that they decided to let me know through WhatsApp, even though we had *never* communicated through it up until that point.
They didn't have the professional courtesy and accountability to check the app/email that we had been using to communicate, the official means of communication, to make sure that we knew that they had decided to cancel the trip.
I want to be very clear here, it's not that they decided to cancel the trip, it's that they didn't have the attentiveness or professionalism to make sure I knew that they canceled it so that I wasn't waiting around all day and wasting my precious last day in this paradise. I will add though, that they said that they decided to cancel the trip because of 'weather conditions' but the entire day was EXACTLY the same as the day before, only sunnier and with less wind. Based on the lack of accountability and professionalism of these guys, I would venture that they decided to spend their time doing another trip that they could charge more money for, having no issue with burning me. I DO NOT recommend them, least of all for jumping off of a cliff.