When we arrived in Hong Kong, all the lounges were closed. We had a 6 hour layover and found the Plaza Premium Lounge to be opened. After a long wait in the lines, we purchased a 5 hour pass for 780 HKD for each of the two of us. When about 3.5 hours passed, we were told to leave the lounge as they were closing. I had asked the Manager, Anil Gurung, why we were not told the lounge would close at about at about the 3.5 hour mark so we could purchase a pass accordingly - his answer was "well that is not my fault and you have to find the person who attended to you when you bought the pass".
I told him that he should be responsible to take care of our case as a Manager but we were simply brushed aside and told to wait for an email on the refund. The email finally came from Anil Gurung who said he had arranged a 20% which would reflect on my credit card in six weeks and nothing else in terms of addressing the difficulties we faced with a 6 hour layover after having paid for the lounge, expecting to have a comfortable place to relax while waiting.
To add, the food quality was mediocre and staff not attentive at all. An absolutely gross disappointment considering we were charged HKD 780 per head.