There are three aspects to my review. 1 - Getting there. The tour operator provided basic transportation from Chania to the port of Kissamos to board the ferry, and back: at a price of 38 euros, that's a bit ridiculous. In addition, the pick up was at 8a, we got to Kissamos around 9a, were not allowed on the ferry because we were so early until about 9:40a, and the ferry left at 10:40: there was NOTHING to do in Kissamos. What a waste of time, but I guess the operator was able to do something else with their mini-bus while we twiddle our thumbs. Also, not the driver but the tour guide just "performed her duties" - collected an additional 20 euros for the boat (not included in the original price), and read us instructions that were not structured well enough to understand what we were supposed to do. No "stories", no history, nothing. And of course, she was not there for the ride back to Chania. 2 - The ferry. The ferry was a big boat with no personality, loaded with hundred of tourists, and "it did the job". The food mart was awful - bad food, bad service, and smiles were on strike. What was neat is that in both places, it anchored in such a way that we could disembark directly to shore, i.e., no tender boats. 3 - The destinations. Balos Bay was spectacular, with amazing colors of the water depending on its depth. Rather than sunbathe, I decided to go up a trail that was quite steep on the side of the hill, which provided me with amazing views down into the lagoon, as well as over mountains surging out of the sea - I was mesmerized. Then Gramvousa; again, I climbed up the hill (with a few hundred of my ferry-mates) to go and see the Venitian fortress. There is not much left, but it was amazing to see what the Venitians had been able to build; and also the views - could not get any better! So, in summary, take away the transportation, and the day was idyllic and left me with wonderful memories.