Absolutely loved the experience it was December so crowds not too bad. I have wanted to go to Rome for years and it didn't disappoint. Colosseum was awesome, Roman Forum and Palatine hill was a bonus for me, It is where Rome began and felt like walking in History. Too much to do in one day for me though we came back a second day to experience palatine hill and our tickets were still valid. Our contact was where he said he would be but to be honest his only input was to tell us where the entrance was and which que to join, it is definitely a bonus to have the skip the line tickets purchased before your trip. The audio guide on your phone was a major disappointment for me. Downloading and all sorts of connectivity issues and when it did work the info was poor. The experience got better when I dumped the phone and just read the info on site.