The Vic is still one of the premier poker lounges in the UK. The main issue over the years has been understaffing, which is now acute. While the night-time table service can be insufferably slow, this is a problem in almost every casino, not unique to the Vic.
In recent times, the pit on level one has been "reformed", not necessarily for the better, with my favourite pit game, Caribbean Stud, having been removed.
Most of the staff are professional and courteous (perhaps with the odd exception but I am not wont to name names personally on here).