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Serenity Spa by Westgate

915 Westgate Resorts Rd, First Floor of building 1000, Gatlinburg, TN 37738-5155
+1 865-430-5101
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Review Highlights
Awful massage

Having rainy weather for our weekend, we booked several massages in Gatlinburg. Serenity spa was my... read more

Reviewed 21 February 2018
dinake
,
Tampa, Florida
via mobile
Best massage ever!!!

I had the signature massage today and I have never felt more relaxed in my life. Emily was... read more

Reviewed 13 February 2018
Jenni H
Read all 4 reviews
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Overview
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Hours of Operation (May vary by season) 10 a.m. to 6 p.m.
  • Excellent50%
  • Very good25%
  • Average25%
  • Poor0%
  • Terrible0%
13 Feb 2018
“Best massage ever!!!”
20 Feb 2018
“Awful massage”
Closed Now
Hours
Hours Today: 10:00 AM - 5:00 PM
LOCATION
915 Westgate Resorts Rd, First Floor of building 1000, Gatlinburg, TN 37738-5155
CONTACT
Website
+1 865-430-5101
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Reviewed 21 February 2018 via mobile

Having rainy weather for our weekend, we booked several massages in Gatlinburg. Serenity spa was my least favorite. The building and decor are very pretty. The staff are all friendly. I just didn't enjoy the massage. The therapist didn't ask for much feedback or direction....More

Thank dinake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Serenity Spa by Westgate, responded to this reviewResponded 9 March 2018

We offer our sincere apologies regarding the incidents you have mentioned and the frustration this caused you. We agree that the usual high standards of our services were not met in this instance. We do apologize if any member of our staff did not provide...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2018

I had the signature massage today and I have never felt more relaxed in my life. Emily was fantastic and relaxed me with her soothing voice and took the knots out of my shoulders that have been there forever. My husband even stated that he...More

Thank Jenni H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Serenity Spa by Westgate, responded to this reviewResponded 17 February 2018

Jenni, thank you so much for your kind review. We are thrilled to hear that you enjoyed a relaxing massage, and a wonderful visit overall. Our staff strives to be attentive and give great service, so we are delighted to see that you experienced that...More

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Reviewed 29 September 2016

The changing room is stocked with all kinds of necessary items you might forget to bring with you. They have nice robes and shoes to change into as well. We really enjoyed the experience of being together when getting our facials and massages.

Thank Tammy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Serenity Spa by Westgate, responded to this reviewResponded 18 January 2017

Thank you for visiting the Serenity Spa by Westgate. We are happy to read that you and your significant other enjoyed your time with us. We look forward to seeing you again soon! Anja

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Reviewed 30 August 2016

I had an awesome experience at Serenity Spa. I had a Signature massage which included a warm sugar scrub and hydrating mud on my back with hot towels. It was amazing. Then I had a facial, my skin has never felt so great. I got...More

1  Thank blondi00731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Serenity Spa by Westgate, responded to this reviewResponded 26 September 2016

Thank you for sharing your wonderful your review! We’re very happy to hear that your experience was exemplary and our staff exceeded your expectations. We look forward to seeing you again in the future. Ray

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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