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Serenity Spa by Westgate

915 Westgate Resorts Rd, First Floor of building 1000, Gatlinburg, TN 37738-5155
+1 865-430-5101
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Review Highlights
Relaxing Experience

Though the previous Serenity Spa was damaged by mountain fires, the new, makeshift location proved... read more

Reviewed 3 weeks ago
keno0226
,
Dalton, Georgia
Couples massage at Serenity Spa

Our first couples massage. We called for reservations and was able to book immediately. We booked... read more

Reviewed 4 June 2018
Gayle A
Read all 6 reviews
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Overview
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Hours of Operation (May vary by season) 10 a.m. to 6 p.m.
  • Excellent51%
  • Very good33%
  • Average16%
  • Poor0%
  • Terrible0%
3 weeks ago
“Relaxing Experience”
4 Jun 2018
“Couples massage at Serenity Spa”
Closed Now
Hours
Hours Today: 10:00 AM - 6:00 PM
LOCATION
915 Westgate Resorts Rd, First Floor of building 1000, Gatlinburg, TN 37738-5155
CONTACT
Website
+1 865-430-5101
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Reviewed 3 weeks ago

Though the previous Serenity Spa was damaged by mountain fires, the new, makeshift location proved to be an enjoyable experience. The massages and facials were a delight. Brianna and Samantha were particularly helpful and even gave helpful advice about location attractions outside of the resort,...More

Thank keno0226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2018

Our first couples massage. We called for reservations and was able to book immediately. We booked for one hour. Next time we will opt for 90 minutes. It was the most relaxing experience. Brianna and Emily were wonderful and very, very good at their craft....More

Thank Gayle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Serenity Spa by Westgate, responded to this reviewResponded 7 June 2018

Thank you for choosing us. Providing our guests with a relaxing and enjoyable time is our mission. We are so happy to hear you were able to relax and that our staff met your expectations. Please visit us again. Allie

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Reviewed 21 February 2018 via mobile

Having rainy weather for our weekend, we booked several massages in Gatlinburg. Serenity spa was my least favorite. The building and decor are very pretty. The staff are all friendly. I just didn't enjoy the massage. The therapist didn't ask for much feedback or direction....More

Thank dinake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Serenity Spa by Westgate, responded to this reviewResponded 9 March 2018

We offer our sincere apologies regarding the incidents you have mentioned and the frustration this caused you. We agree that the usual high standards of our services were not met in this instance. We do apologize if any member of our staff did not provide...More

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Reviewed 13 February 2018

I had the signature massage today and I have never felt more relaxed in my life. Emily was fantastic and relaxed me with her soothing voice and took the knots out of my shoulders that have been there forever. My husband even stated that he...More

Thank Jenni H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Serenity Spa by Westgate, responded to this reviewResponded 17 February 2018

Jenni, thank you so much for your kind review. We are thrilled to hear that you enjoyed a relaxing massage, and a wonderful visit overall. Our staff strives to be attentive and give great service, so we are delighted to see that you experienced that...More

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Reviewed 29 September 2016

The changing room is stocked with all kinds of necessary items you might forget to bring with you. They have nice robes and shoes to change into as well. We really enjoyed the experience of being together when getting our facials and massages.

1  Thank Tammy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Serenity Spa by Westgate, responded to this reviewResponded 18 January 2017

Thank you for visiting the Serenity Spa by Westgate. We are happy to read that you and your significant other enjoyed your time with us. We look forward to seeing you again soon! Anja

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Reviewed 30 August 2016

I had an awesome experience at Serenity Spa. I had a Signature massage which included a warm sugar scrub and hydrating mud on my back with hot towels. It was amazing. Then I had a facial, my skin has never felt so great. I got...More

1  Thank blondi00731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Serenity Spa by Westgate, responded to this reviewResponded 26 September 2016

Thank you for sharing your wonderful your review! We’re very happy to hear that your experience was exemplary and our staff exceeded your expectations. We look forward to seeing you again in the future. Ray

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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