I'm truly so sorry to hear you didn't have the experience you sought. We seek to entertain and satisfy. But, since you mentioned your guide by name and accused him of being drunk at work on a public platform, I need to respond fully. My guides do drink in moderation on tours, when they feel like it. Prospective guests, if you do not wish for your guide to potentially have a drink or two on tour, indeed--heed this reviewer's warning. My tour guides each express themselves differently, because we are all humans with varying behavioral quirks. Sometimes these quirks can be misconstrued. I do not let my guides show up to work plastered. Pierce regularly receives glowing reviews, and I've recently had several previous guests call to book with him again because they enjoyed his unique delivery and joking persona. That does not invalidate your bad experience, at all, reviewer, nor that of other unhappy reviewers lately--we are still apologetic about missing the mark and will endeavor to refine our content further. But I feel like I must take this opportunity to defend this person I know, who does good work for me and gets us repeat business. Since you bring this up in your review: myself and all my guides receive equitable mixtures of good and bad feedback. Other guides have gotten some stinkers lately, too. About 12,000 guests take our tours every year, and only a handful leave reviews. Usually the ones that were unhappy do so, understandably. Our tours are history-focused, unscripted, and people sometimes drink a lot on them. We don't please every guest perfectly, that's true. Future guests: contact me directly at the number provided upon booking if you find fault with our product. If you leave the tour early because you hated it--just shoot me a text immediately, or send a message through TripAdvisor/Viator's platform. Myself and my guides are real people, and it's hurtful to post accusatory statements with names included. I'm sorry to write a philosophical essay, and I'm even sorrier you didn't like the Creepy Crawl experience. But I felt your thorough and pointed comments warranted an equivalent and nuanced response. Take care.
Creepy Crawl Haunted Pub Tour