GO Airlink NYC
GO Airlink NYC
3
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
Tours & experiences
Explore different ways to experience this place.
The area
Address
700 Rockaway Turnpike Ste 202, New York City, NY 11559-1014
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

3.0
3.0 of 5 bubbles2,859 reviews
Excellent
1,013
Very good
382
Average
209
Poor
213
Terrible
1,042

PaolaMag
Florence, Italy16 contributions
5.0 of 5 bubbles
Feb 2024 • Solo
I used Go Airlink NYC for the hotel transfer to JFK and I got an upgrade. I paid for a shared transfer but, as there were no other passengers for that day at that time, they sent me a private driver for the same price!!! And he had a full electric Tesla car...all to me.
Thank you very much to the Go Airlink NYC team because they are effective and kind. I recommend it, it's simple and cheap.
Written 26 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

SuuzzeeQ
Vancouver, Canada7 contributions
5.0 of 5 bubbles
Feb 2024 • Solo
My flight to JFK was delayed. I had booked a shared shuttle and was concerned about missing my transfer. I got an upgrade to a private car as the shared shuttle wasn’t available. The helpful customer service rep confirmed that there was no extra charge for the upgrade.
What a pleasant surprise after a long flight!
The driver, Oli was such a skillful and patient driver navigating the drive to Manhattan during rush hour.
I will definitely be using Go Airlink again.
Written 14 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, We're delighted to have been able to provide you with a seamless and stress-free experience despite the flight delay. It's fantastic to hear that our upgrade to a private car and the assistance from our customer service team made a positive impact on your journey. We're thrilled that Oli's skilled driving ensured a smooth ride through rush hour, and we look forward to welcoming you back aboard with Go Airlink for your future travels to JFK!
Written 17 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Safari53712556382
1 contribution
5.0 of 5 bubbles
Feb 2024 • Couples
Fantastic service! Got upgraded to a private luxury SUV ride that dropped me off right at my door due to lack of other passengers for the shuttle bus. I use this service every time I travel to/from NYC and they are consistently on-time, courteous, and reliable - truly a great ride and great value!
Written 13 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Thank you for your fantastic feedback! We're thrilled to have provided you with a luxurious and convenient ride, and we're delighted to hear that our service has consistently met your expectations. We appreciate your loyalty and look forward to serving you again on your future travels to/from NYC!
Written 17 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Julie H
Aurora, IL2 contributions
5.0 of 5 bubbles
Feb 2024 • Family
Booked a shared shuttle and was upgraded to a private sedan because the shuttle wasn't available. The car was waiting for us when we landed. Oli, our driver, could not have been more professional. It was a great experience--would use again!
Written 12 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, We're delighted to hear that you had a great experience with our service! Providing seamless transitions and professional drivers like Oli is what we strive for. We're thrilled you enjoyed the upgrade and look forward to serving you again in the future!
Written 17 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tibor K
Pecs, Hungary1 contribution
5.0 of 5 bubbles
Jan 2024 • Solo
I booked a shared ride with Go Airlink NYC but the shared ride not was available. The Go Airlink provided me a free upgrade to a private vehicle. I enjoyed the trip and thank you. Great service.
Written 4 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, Thank you for your kind words! We're delighted to hear that you enjoyed your trip with us and that we were able to provide a free upgrade to a private vehicle. We're thrilled to have been of service, and we look forward to welcoming you back for more excellent experiences in the future.
Written 10 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

mcdon88
Airdrie, UK3 contributions
1.0 of 5 bubbles
Jan 2024 • Family
We We’re meant to get picked up at 3pm bus didn’t show could not get through on my phone as from UK. Had to go into Grand hywatt hotel and ask concierge to help me, thankfully they were very helpful and phoned go airline who said we were a no show which was rubbish as we were waiting at the right place from 2.40 the concierge explained to them that we were in the right place, they told him they had been 1 block away at 3 waiting for us and put us down as a no show the concierge explained to them it was there mistake as we were standing were it told us to on our confirmation slip, he said they would have to send another person to pick us up. Which they did arriving at 3.55, Thankfully I had ordered the transport 1hour early to take us to the airport if I didn’t do this we could’ve possibly missed our flight. When I got home I got a email asking me to review my experience, which I did. I got another email apologising saying it was there fault for not sending bus for us but saying they sent a Sudan for us as an upgrade which was nice, but would rather the bus had turned up as we found it very stressful.
Written 4 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, We sincerely apologize for the inconvenience and stress you experienced due to our missed pick-up. Your feedback is invaluable, and we're committed to ensuring such incidents are addressed promptly to enhance our service. We deeply regret any inconvenience caused and appreciate your patience and understanding.
Written 10 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

AA787
14 contributions
5.0 of 5 bubbles
Jan 2024 • Solo
Just wanted to say the service was excellent. The driver was on time and the directions were great. I will use the Airlink again in February
Written 26 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, We're delighted to hear that you had an excellent experience with our service and look forward to welcoming you back in February for another seamless and enjoyable journey with Airlink.
Written 3 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mirjana D
1 contribution
5.0 of 5 bubbles
Dec 2023 • Solo
Shout out, first of all, to amazing call centre representatives and dispathers, who were so kind and more than happy to assist both in making reservations and amendments. In cases when the amendments could not cover the vehicle types that I booked, the alternative ones were in higher classes than the originals. The drivers were extremely helpful gentlemen with such a warm and friendly attitude, who were ready to answer all questions and concerns from all passengers whom I shared rides with. Like we say in my country, my recommendation is as big as house!
Written 24 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, We truly appreciate your positive feedback and are thrilled to hear about your exceptional experience with our call center representatives, dispatchers, and drivers. It's rewarding to know that our team went above and beyond to assist you with reservations and amendments, ensuring your satisfaction. Your recommendation means a lot to us, and we look forward to serving you with the same level of excellence in the future. Thank you for choosing our service!
Written 26 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ava C
Rochester, NY162 contributions
1.0 of 5 bubbles
Trying to get a refund for the ride that never showed up ! I had to book a cab and arrived late at my gate 🧐🤬I used the service upon arrival on Thursday Jan 18 , and had severe delays finding my driver .46.15 might be too good to be true 🤯
Written 23 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, We apologize for the inconvenience you experienced with your ride and the delay in finding your driver. This falls short of the service we aim to provide, and we understand the frustration it caused. We are actively looking into the matter and will expedite the refund process for the ride that did not meet your expectations. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the issue.
Written 26 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

dpaessler2023
3 contributions
1.0 of 5 bubbles
Oct 2023 • Solo
A ride which had been paid for by me was cancelled in the course of my attempt to change it. I requested a refund via the website, but there was no reaction. Phonecalls were interrupted - I suppose because of my unwanted questions. After my first rating on tripadvisor an examination of the the issue was announced, but again nothing happened. I never got my money back.
Written 22 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, We sincerely apologize for the inconvenience you've faced with the cancellation and the challenges in reaching us. Your experience does not meet our usual standards, and we are genuinely sorry for the frustration caused. We're actively looking into the matter and will ensure a prompt resolution to process your refund. Your patience is greatly appreciated, and we are committed to addressing this issue promptly.
Written 26 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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GO Airlink NYC - All You Need to Know BEFORE You Go (with Photos)

Frequently Asked Questions about GO Airlink NYC