Macy's Herald Square
Macy's Herald Square
4
About
From its inception, Macy's Herald Square was a store unlike any other. Over the past 150 years, it has become a true New York City icon. Built in 1902, Macy's Herald Square was the first building to have the modern-day escalator, and it has continued to be a trendsetter. Today, "America's Largest Department Store" covers an entire city block with 11 levels of the latest fashions for you and your home. Macy's offers a full-service Visitor Center on the Mezzanine Level, plus restaurants throughout the store and exciting events almost every day.
Duration: 1-2 hours
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The area
Address
Neighbourhood: Tenderloin
How to get there
- 34th St – Herald Square • 1 min walk
- 34th St – Penn Station • 3 min walk
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10,000 within 5 kms
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2,526 within 10 kms
See what travellers are saying
- ReservarldenLondon, United Kingdom378 contributionsStep inside and spend spend spendThe Menswear and Fragrance department were filled with very attentive staff who certainly know customer service. Obviously I did leave a few dollars poorer after selecting some fantastic deals. Always worth a visit when in town.Visited April 2023Travelled soloWritten 11 April 2023
- CathyP1953Myrtle Beach, South Carolina1,457 contributionsNYC Must Visit!!!You must go to Macys while in NYC! The wooden escalator is so unique!!! I had to purchase something while in the flag ship store- a pair of earrings!!! I was so impressed with all the shoppers while walking around the huge store. A MUST!!Visited April 2023Travelled as a coupleWritten 18 April 2023
- Susan nSummerville, South Carolina51 contributionsIt’s a must go just for the experienceBrought my granddaughter shopping there for the first time. She is from a small town in the south west. She was overwhelmed. She shopped til she dropped. She basically got a totally new wardrobe. We even rested and got a soda at McDonalds in the children’s department.Visited June 2023Written 20 June 2023
- romadaroWashington DC, District of Columbia1,585 contributionsAwesome Selection of MerchandiseIf you can’t find it here, you don’t need it. It’s that simple. This Macys probably has the best selection of merchandise from some of the best brands and designers under the sun. But pack your patience because the place is massive and definitely deserves the moniker as the World’s Largest Store. You simply can’t go to New York without spending at least a few hours at Macys.Visited July 2023Written 5 July 2023
- Majella H2 contributionsA must visitIn NYC on holidays so of course had to visit Macy’s and it certainly did not disappoint. Only meant to had a look but ended up buying some nice dresses. The cashier Donna on the 5th floor (I think) was so lovely and made us feel to welcomedVisited July 2023Travelled with friendsWritten 13 July 2023
- The Trusty Trip Gal!England, United Kingdom129 contributionsDress HeavenWhat a shop! If I knew that there was going to be so much stuff in this shop I would of brought more holiday spends! It was raining so we thought we would visit the famous Macy’s! The shop is so big that it doesn’t feel busy! Clothes weren’t too expensive and there was some great deals on! I wanna come back!Visited September 2023Travelled as a coupleWritten 11 October 2023
- Amy WonderlustBuckinghamshire, United Kingdom2 contributionsFrom the UK to NYC... a wonderful shopping experienceFrom the UK to NYC... an excellent shopping experience. I would quite happily describe it as retail nirvana. This iconic store in the heart of New York City offers an excellent shopping experience. The moment you step inside, you're greeted by an impressive array of fashion, beauty, and home goods. The selection is immense, the staff are friendly and knowledgeable; ready to assist you in any way they can. Plus, the historic significance of this Macy's location adds to the overall charm. Whether you're a fashion enthusiast, a bargain hunter, or a tourist seeking a quintessential New York experience, Macy's at Herald Square won't disappoint. It's a must-visit destination for shoppers and a piece of New York's vibrant history.Visited October 2023Travelled soloWritten 22 October 2023
- NikaNumber1Royal Oak, Michigan6,597 contributionsThe wooden escalators was the best part of the visit. All holiday decorations was only on the 1st floor.Never been to the Macy's during the holiday season now that I think about it. It's nicely decorated on the outside for the holidays. Found a warm and big gray and sequined scarf for other cold days while here in NYC. Some really vintage wood and narrow escalators on the 4th floor to the 9th floor. The scarves are on the lower level with the accessories.Visited November 2023Travelled as a coupleWritten 4 November 2023
- Quest257329775361 contributionLoved this store. Especially around 🎄 Christmas.Been awhile since I’ve been but the store was phenomenal! Loved their selection of tree decorations, albeit I actually went before the parade day. LOVED LOVED LOVED the wooden escalators. Store was a joy!Visited December 2022Travelled as a coupleWritten 23 November 2023
- K M4 contributionsGreat place to shopBeen here several times over the years and it never disappoints. The Christmas window and internal decorations are stunning. We particularly like how they have embraced the age of the building, keeping the old wooden escalators. We were lucky in hitting black Friday delas and grabbed a bargain. Store workers are really helpful and friendly.Visited November 2023Travelled as a coupleWritten 25 November 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
4.0
4,910 reviews
Excellent
2,078
Very good
1,599
Average
778
Poor
252
Terrible
207
Chanel H
1 contribution
Jan 2023 • Friends
NEVER SHOP ON MACYS.COM. They will steal your money and tell you that they can never refund you ever again, I literally just got that email. They lost my package and didn't do anything about. They're telling me that they can't do anything and they won't be able to refund me on my account. I will be calling my bank to get my refund since I still don't have my product either. These people really are thieves like some of the other reviews are saying. I really used to like Macy's but I guess they really are about to go out of business soon. BUYER BEWARE!!!
Written 25 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brucethealien
20 contributions
Oct 2022 • Couples
We visited Macys just on a whim as we were passing and it’s famous, we actually ended up picking up a few items we needed and others as gifts for family. I loved the traditional wooden escalators. The cashier/salesman was super friendly and when he heard out English accents he started asking about Halloween in the UK (it was a few days away) and how do we celebrate etc he was explaining about the Macy’s Halloween and New Years parades and how different department stores in the uk are to the US.
It actually became our go to place on our trip my Wife actually went there every day of our stay in New York.
Prices were a little more than you would pay elsewhere but that’s to be expected although we did find several bargains and reduced items.
Would definitely recommend
It actually became our go to place on our trip my Wife actually went there every day of our stay in New York.
Prices were a little more than you would pay elsewhere but that’s to be expected although we did find several bargains and reduced items.
Would definitely recommend
Written 20 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
karenCFC
London, UK348 contributions
Jan 2023
Came in to have a look around with the intention of hopefully buying something. A bit of a shambles but I suppose as just after Christmas. More like a jumble sale now. Shop is way too hot and made me want to just get out asap.
Written 11 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessica O
Maidstone, UK221 contributions
Jan 2023 • Solo
Some staff not friendly or helpful.Lots of empty areas.Could not click and collect as I don’t live in America as I wanted to buy a Spode tablecloth that you can’t buy in the Uk.
Written 9 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Weary traveler
Greater London, UK437 contributions
Dec 2022 • Couples
Great place to get bargains in all departments. Ralph Lauren clothes were good price as were toys
You need to come with lot of time as it’s very big store and you must visit all the floors . The staff were all very helpful
Will come back when in NYC next time
You need to come with lot of time as it’s very big store and you must visit all the floors . The staff were all very helpful
Will come back when in NYC next time
Written 9 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
holidayhoney65
Chessington, UK1,192 contributions
Dec 2022
We visited Macys to see the famous Christmas decorations and we were blown away.
Macys go all out from the building itself, to the windows and the decorations in the store. So much planning and thought has gone into them and they certainly draw a crowd. Well worth a visit if in NY at Christmas time.
And of course we did a bit of shopping while we were there, well it would have been rude not to!
Macys go all out from the building itself, to the windows and the decorations in the store. So much planning and thought has gone into them and they certainly draw a crowd. Well worth a visit if in NY at Christmas time.
And of course we did a bit of shopping while we were there, well it would have been rude not to!
Written 2 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ldklopf
Maumee, OH59 contributions
Dec 2022 • Family
Macy’s is an amazing huge store with a variety of so many things! There are just so many people in and out (not the store’s fault), so it can be difficult to navigate. Overall was a cool experience!
Written 29 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leonhkny
Hong Kong, China14,495 contributions
Dec 2022
Macy's is the representative of department store worldwide. An icon of capitalism and consumerism, the Herald Square flagship has special meaning for both New Yorkers and tourists. Goods are not particularly expensive as anticipated by many. Apart from the vintage escalator, America's largest department store is also famous for ornate Christmas decoration. Do take a look when around.
Written 12 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alessio M
Verona, Italy457 contributions
Oct 2022
One ol the oldest store of the United States of America. This store have many things to buy. The escalator are the oldest of the world. If you want there's a Macdonalds inside
Written 8 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adventuresofsonyat
Paducah, KY226 contributions
Nov 2022 • Family
Best shopping and shopping deals on Black Friday. You’ll need a day or two to get through the stores. The Christmas windows are a bit hard to find. You have to know which side the decorated windows are on. Parade souvenirs are in the basement, if you’re interested in purchasing items.
Written 7 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Does Macy’s New York open on 25th December?
Bea
703 contributions
The website says they are closed on December 25.
Explorer46265365967
Mount Vernon, NY
Why is Macy's customer service so BAD? Why is it that when you call Macy's customer service, they cannot help you with complaints? Why when you place an order from Macy's for same-day pickup, one is unable to get the item and told by customer service on the phone that they do not have the item? When you go to the store, the item is there on the rack. How come their customer service is horrible? No one wants to help the customer, you are just told to complain online and no one gets back to you. What has happened to Macy's? They have become a trashy store instead of the elite store that they once were.
Mo, New York
Elisabeth Supit
Bitung, Indonesia82 contributions
do they provide car parking for free?
Jeanne B
3 contributions
Sorry, I don't know. I ordered online.
dph83
3 contributions
Is it still possible for a tourist to redeem tax paid in Macy’s NYC? I recall (possibly incorrectly) that there was an arrangement in the past
Michelle
Cloyne, Ireland42 contributions
steve d is right; unfortunately it isn’t the case anymore. I went to the visitor information, as I had done in the past, last week and they said this doesn’t apply anymore.
Still a worthwhile store to visit!
marissanic
Springfield, VA
I’m from out of state, is there a way to have my items shipped home?
MrStorer
Cheddleton, UK576 contributions
Yes they ship items worldwide
marissanic
Springfield, VA
I’m from out of state, is there a visitors pass that offers a discount?
sylvber
Richmond, VA27 contributions
I have never heard of a visitors pass with discounts. However, Ho to the website and look for coupons with often great discounts.
האם יש שם קלווין קליין בגדי נשים?
Graham Hearsey
Broadstairs, UK306 contributions
Loved it
KMB1117
Daphne, AL187 contributions
Which is the best way to get to the original wooden escalators? I will only have a little time to visit Macy's, but want to ride the wooden escalators first. Is there anything else that I HAVE to see? I will be there May 20th.
Thank you for any information.
mferguson11
Belfast, UK185 contributions
Basically just get on the escalator and keep riding them to the top, as they change from new to old as you near the top floors.. U do get a lovely coffee in Starbucks in the store and it’s perfect to watch the world go by 😊
Maria R
New York City, NY9 contributions
How long is the wait for Santaland village on weekends? This will be a first time for us. We made reservations for Saturday afternoon but now are worried the wait could be more than my kid can handle... Thanks so much!!
ERat
Bunker Hill, WV752 contributions
Depends on when you go. Early morning (8:30-9:00) time slot took just under an hour on Sunday, Dec 15. I would expect afternoon and evening waits to be MUCH longer.
Does the store offer parking on site or near? Or do you recommend one near?
Unfortunately we do not offer parking at Macy's. We do have a few garage options in the neighborhood. The one I suggest would be the Icon Parking garage located at One Pennsylvania Plaza.
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