The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum
4.5
Speciality MuseumsHistoric SitesPoints of Interest & Landmarks
9:00 AM - 7:00 PM
Monday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 7:00 PM
Sunday
9:00 AM - 7:00 PM
About
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks. 9/11 Memorial, Open Daily, 7-days, 10 a.m. to 5 p.m. 9/11 Memorial Museum, Open Thursday–Monday, 10 a.m. to 5 p.m. Thanksgiving and Christmas: Memorial Only, 10 a.m. to 4 p.m.; Museum Closed
Duration: 2-3 hours
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Admission tickets
from HK$264.07
All you need to step foot in the door.
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Plan your visit
The area
Address
Neighbourhood: Downtown Manhattan (Downtown)
How to get there
  • Cortlandt St • 3 min walk
  • Chambers St • 4 min walk
Reach out directly
See what travellers are saying
  • Eyekaytoo
    Leverkusen, Germany3,032 contributions
    5.0 of 5 bubbles
    Glad that we came to pay our respects here
    Back in June, my son and I had taken the PATH train over from New Jersey which ends at the World Trade Center in Lower Manhattan. We obviously took the time to visit both the north and south pools representing part of the memorial of the 9/11 disaster. There were quite a few visitors paying their respects like ourselves. Pools of water fill the footprints of the twin towers. The walls around the pools bear the names of the victims. We just stayed here long enough to soak in the somber atmosphere, reflect on what happened here back then & read many of the names of the victims etched on the sides of the pools.
    Visited June 2023
    Written 27 July 2023
  • Nancy L
    Ellicott City, Maryland81 contributions
    5.0 of 5 bubbles
    Learn About the Day that Changed the World
    The 911 Museum provides a complete understanding of what happened on September 11, 2001 and timelines of events that followed for those who lived it and those who were born afterwards. Personal items. artifacts and remnants of the buildings and planes, as well as actual news footage and phone calls from victims are heart-wrenching. A hall of photos of the missing and reactions to the hallowed site make the events of that day become more meaningful to those who did not have personal connections to the WTC, Pentagon or the flight that was diverted to Shanksville, PA. Parents should judge appropriateness of the museum based on the interest and maturity of their children before taking them through. Rental of headsets to guide the tour is most helpful, as the crowds can impact a visitor's ability to get close enough to read information on each exhibit. Get tickets ahead of time to avoid being disappointed when the museum is sold out.
    Visited July 2023
    Written 28 July 2023
  • SallyPembrokeshire
    Wales, United Kingdom129 contributions
    5.0 of 5 bubbles
    9/11 Memorial & Museum
    It is difficult to put into words how emotional and moving the visit to the 9/11 Memorial and Museum was. In my opinion the best museum/memorial I have ever visited (and the saddest). It was so informative, educational, upsetting and harrowing all rolled into one! Very respectfully set out and conveyed all the facts that happened on that tragic day. The fountains where the twin towers once stood were so beautifully dedicated to all those people that lost their lives and each and every name carved into the metal. Truly heartbreaking. We spent best part of three hours here and visited in peak Summer season so it was busy in the area but the atmosphere was a quiet and sombre one. The sound of the two enormous fountains flowing in the background and a place for reflection. Definitely worth a visit to pay your respects if visiting NYC. The only negative I have was I found it very disrespectful the number of visitors taking photographs inside the museum in certain 'sensitive nature' zones that were clearly signposted 'No photography'
    Visited July 2023
    Travelled with family
    Written 27 August 2023
  • allyfurr
    Higham, United Kingdom117 contributions
    5.0 of 5 bubbles
    A moving place
    A very moving place. I cried for most of the time but I am glad I visited. The museum is very well done and very informative. I went with my 21 year old daughter who wasn't born when this happened, but know about it. She learned so much and was just as upset at what happened. A must visit when in new york .
    Visited April 2023
    Travelled with family
    Written 31 August 2023
  • Greg Harris
    Bronx, New York1,989 contributions
    5.0 of 5 bubbles
    Greg & Kat’s The National 9/11 Memorial & Museum Experience
    The National September 11 Memorial & Museum, also known as the 9/11 Memorial & Museum is a world renowned memorial and museum and a fitting tribute to the tragic events that unfolded on September 11th, 2001, one of the darkest days in America’s history. Both the Memorial & the Museum are located in downtown Manhattan, right near the One World Trade Center and the site of the original Twin Towers. In August of 2023, I brought and treated my wife and myself for a visit to the 9/11 Memorial & Museum. Prior to entering the museum, my wife and I visited and viewed the Memorial, which is accessible and free to the public. The Memorial consists of two large expansive reflecting pools, and they are situated in the locations of the original Twin Towers. Each pool contains the largest man made water fall in North America. Both my wife and I were captivated by the sheer size and scale of the reflecting pools, and felt that the 9/11 victims were beautifully inscribed throughout the memorial. When visiting the museum, my wife and I were quite impressed with the quality and quantity of the multiple exhibits that were featured. They play an instrumental part on relieving the events that happened on 9/11 as well as demonstrate the anguish and despair felt by New York, the nation and the world. The museum features numerous Ground Zero artifacts ranging from wrecked emergency vehicles, recordings of survivors and first responders, pictures of the victims, photographs of the wreckage site and multiple other items. My wife and I were particularly stunned and felt tremendously saddened when seeing the photos of victims jumping out of the Twin Towers and falling to their death. While both of us vividly remember what transpired on that infamous day, the museum does a superb job on providing an eye opening experience of all the events that unfolded, capturing all of the key moments that occurred on that day, its devastating impact on the victims, the city, the nation and the world, and showcasing the subsequent events that followed 9/11. The National September 11 memorial and museum are definitely worth visiting and exploring!!!
    Visited August 2023
    Travelled as a couple
    Written 5 September 2023
  • Paul G
    Limerick, Ireland66 contributions
    5.0 of 5 bubbles
    A place of sincerity and respect or those families who lost loved ones on that terrible day on the 11th September
    Overall a very humbling experience. We first viewed the two footprints of the Ground Zero fountains. The scale of these and the amount of people around these was hard to imagine. The 9/11 museum was nothing I could have imagined. We only had about 2 hours but you could spend a full day walking around looking and reading all of the items and memories on view. I was not prepared for overwhelming amount of emotions. I never saw grown men cry in such a public area but this place really showed all aspects and coverage of that terrible day on the 11th September. I do believe that the people who are responsible for building this museum have done it sensitively and with great respect. It is a place I will return to on my next visit to New York.
    Visited September 2023
    Travelled as a couple
    Written 23 September 2023
  • wrappedinplastic
    Houston, Texas40 contributions
    5.0 of 5 bubbles
    Highly recommend
    Lovely and tasteful tribute to the lives lost on that tragic day. Made me weepy a few times, as it can be emotionally overwhelming, so plan something less somber for afterwards (we went to a Yankees game). Well worth the time and money, but it gets very busy so buy tickets in advance and go early in the day.
    Visited September 2023
    Travelled with friends
    Written 28 September 2023
  • The_Bear_Brigade
    Powmill, United Kingdom154 contributions
    5.0 of 5 bubbles
    Very informative and moving
    This is a deeply moving experience but you need to allow at least two hours here to get the most from it. It’s split really into two parts. The first deals with the building of the twin towers and the second with the events of 9/11 and thereafter. There’s a lot to take in.
    Visited September 2023
    Travelled as a couple
    Written 29 September 2023
  • Expat_Traveler2011
    St. Petersburg, Florida40 contributions
    5.0 of 5 bubbles
    Must see 9/11 Remembrance
    Visited the 9/11 Memorial & museum. Spent almost 5 hours, really took our time, read all displays and saw all exhibits. It was well presented, moving and truly memorialized all who helped and even gave their lives to save so many. One can spend less time if they want for great experience. We rented the headsets which helped to enhance & explain much of the exhibits. Not to miss, for sure!
    Visited September 2023
    Travelled as a couple
    Written 29 September 2023
  • Motisy
    Lincoln, United Kingdom311 contributions
    5.0 of 5 bubbles
    A must do!
    Goes without saying the museum is an experience, a somber one at times however the way that is has been designed is incredible. To incorporate the footprint of the towers into the museum is an amazing piece of design. The effort that has gone into the research and artefacts only adds to its awe.
    Visited October 2023
    Travelled with friends
    Written 4 October 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

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Iain M
Horsham, UK70 contributions
5.0 of 5 bubbles
Jul 2024 • Business
The World Trade centre site is a remarkable reminder of what was lost on 9/11. It is highly emotional to consider those who died that day. It’s worth picking when you do this trip as it can be very busy. It’s is a better experience when you can take the time to think it through.
Written 13 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ak2910
Beckenham, UK99 contributions
5.0 of 5 bubbles
Jul 2024 • Couples
A thought provoking visit ,extremely respectful and personal exhibition into a terrible attack .
This was my second visit and profoundly moved by the voices and faces .
Written 12 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Linda J
1 contribution
3.0 of 5 bubbles
Jul 2024 • Couples
Outside one of the ponds was closed due to maintanace, but that was ok, since there are two. Inside it was way too crowded to walk around and see and read stuff. With COVID back up I would have expected better. Hard to know which direction to go in and not miss anything. There are not signs directing, at least I didn't see any through the crowds. The exhibit is good with lots to see and it was very meaningful.
Written 12 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Samantha W
Driffield, United Kingdom46 contributions
5.0 of 5 bubbles
What an incredibly moving place. Everything is so tastefully displayed in my opinion. Tissues dotted around which was thoughtful. Helpful, respectful staff. I just wish they didn’t allow photos anywhere inside.
Written 11 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

FIL M
London, UK630 contributions
5.0 of 5 bubbles
Jun 2024 • Friends
This was a very difficult visit due to the nature of the tragedy that unfolded. That being said the memorial fountains are truly magnificent and a wonderful way to honour the fallen. The museum is well presented and staff are very helpful, again though it is a very emotional place to explore.
Written 10 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Giannis V
2 contributions
5.0 of 5 bubbles
Jul 2024 • Family
Great tour really enjoyed it, Alice was the best and knew what she was talking about , helpful and well informed. All in all a good experience.
Written 10 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Michois H
3 contributions
5.0 of 5 bubbles
I didn’t realise there would be the actual staircase where survivors escaped the towers - I knew there’d be artefacts but I was still surprised by what there was and how moving it would be. The memorial pools were beautiful as well. Everything was done very respectfully and I’m glad I went.
Written 10 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

FarvaniMaja
Boston, MA89 contributions
4.0 of 5 bubbles
Jul 2024 • Couples
Huge museum with all the details that we knew and also those that we did not know. Cost of the admission is high, so that should come down. Also, there are no signs anywhere to tell us where to go next, you just wander around and hope you are not missing the big part of it.
Written 8 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jamie A
Austin, TX42 contributions
5.0 of 5 bubbles
Jul 2024 • Family
Very well done museum. A lot of information and exhibits. The staff were helpful and professional. Although there were a lot of people there it didn’t feel overly crowded. I would allow 2-3 hours but you could definitely spend more time.
Written 6 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

becky
Bodmin, UK36 contributions
5.0 of 5 bubbles
Heartbreaking but absolutely worth it, worth the price and I booked the audio for it and was really good. Definitely would recommend, take your time there’s no rush for you to finish the tour.
Written 6 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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The National 9/11 Memorial & Museum, New York City

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