Jacob's Ranch
Jacob's Ranch
4.5
About
We teach people how to love horses and let the horses, in return, trust the person before we ever put foot to stirrup. And, at the end of the day, we *guarantee* that your horse riding experience will be the most exciting, adventurous and informative you've ever enjoyed or it's FREE! *guarantee applies to Adventure Ride only*
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
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4.5
187 reviews
Excellent
157
Very good
6
Average
4
Poor
7
Terrible
13
montereyes
Los Angeles, CA18 contributions
Apr 2023 • Solo
I really hope no one else goes through what I went through today. It was sad. And no, I personally would not hire these services. I would be scared to hire someone who acted so weirdly, condescendingly and aggressively on the phone.
I called this place, asking if they had an opening for my family and I for tomorrow. I mentioned I would be in the area for today and tomorrow.
A man who told me his name was Jackson came out swinging, and his response was to ask me if I didn’t think I was calling with too short notice, literally scolding me. He hung up on me the first time I called. As I called back, since I thought my call dropped, he threatened to hung up again, saying he hung up on me because I had interrupted him and told me to stop talking.
At that point I realized what I was dealing with, someone who was in such a mood that he felt more interested in scolding me for calling late, instead of being kind and professional around his busuness and potential customers. I listened to him, and that’s when I got a name.
So I would not dare call this place again. Among the many weird things he said, he said I was being unreasonable calling the day before. The first time I called, he asked if I called before (no, that was not me), so I wonder if he scolded someone else before me as well. Oh! And he said he recorded our conversation (which is illegal and a huge invasion of privacy btw), but if he did, the conversation would just confirm the reasons for this review. In the end he told me that even if they had space he would not invite me.
I tried to explain I only called to ask if their service was available and I did not expect to be scolded for calling so late. I was in total shock. What a unpleasant encounter!
All he could say was no mam, we are booked, I would have understood and I would have hung up without posting this review. I am baffled! I really don’t understand what I did wrong, except to call and inquire on their service.
I said to him I could only imagine he was having a rough day and I hoped his day gets better. However, I did say I would post my experience on the internet.
I am sorry to post this review. But the way I was treated today was totally unacceptable.
I called this place, asking if they had an opening for my family and I for tomorrow. I mentioned I would be in the area for today and tomorrow.
A man who told me his name was Jackson came out swinging, and his response was to ask me if I didn’t think I was calling with too short notice, literally scolding me. He hung up on me the first time I called. As I called back, since I thought my call dropped, he threatened to hung up again, saying he hung up on me because I had interrupted him and told me to stop talking.
At that point I realized what I was dealing with, someone who was in such a mood that he felt more interested in scolding me for calling late, instead of being kind and professional around his busuness and potential customers. I listened to him, and that’s when I got a name.
So I would not dare call this place again. Among the many weird things he said, he said I was being unreasonable calling the day before. The first time I called, he asked if I called before (no, that was not me), so I wonder if he scolded someone else before me as well. Oh! And he said he recorded our conversation (which is illegal and a huge invasion of privacy btw), but if he did, the conversation would just confirm the reasons for this review. In the end he told me that even if they had space he would not invite me.
I tried to explain I only called to ask if their service was available and I did not expect to be scolded for calling so late. I was in total shock. What a unpleasant encounter!
All he could say was no mam, we are booked, I would have understood and I would have hung up without posting this review. I am baffled! I really don’t understand what I did wrong, except to call and inquire on their service.
I said to him I could only imagine he was having a rough day and I hoped his day gets better. However, I did say I would post my experience on the internet.
I am sorry to post this review. But the way I was treated today was totally unacceptable.
Written 7 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle N
Minneapolis, MN9 contributions
Sept 2020
My two friends and I had booked a horseback ride at Jacob's Ranch after reading reviews on Trip Advisor. We wanted a "real" experience and a chance to bond with the horses. We indeed got that and much more! The group was introduced to the horses and got to get a feel as to which horse would be a good fit. I honed in on Linda pretty much right away! She is a sweet half pony & half quarter horse. Next we brought the horses into a ring to connect/train them (basically to see how they would react to someone new giving commands).Then time to clean hoofs, brush out, saddle up and away we went! At one point Linda decided to forge her own path and a tree branch happened to bop me on the head, but it was all good. One part got a little hairy as I was going down a steep hill on a narrow path (gravity kicked in), but Cowboy Josh gave me pointers on what to do the next time and I never had a problem again! We DID run the gauntlet! I put all my trust in Linda and she brought me up to the top safely! I AM very scared of heights but sitting on top of Linda I felt okay. Linda is such an awesome horse and I knew she wouldn't falter. It was the best day- seriously! A special shout out to Cowboy Josh & Cowboy Dane, and sweet Tommy for their guidance, wisdom and patience! Thank you so much for making this experience one that will last a lifetime! If you are looking for a real experience and are willing to put in time, effort and love for horses, Jacob's Ranch is for you!
Written 30 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Michelle!
Thanks so much for you wonderful review of your time with us! We're so happy to know that you felt comfortable around Linda and riding with us, even though you were anxious at first. Our goal is to ensure that our riders feel confident and in control after our training course, and we're happy to hear that you loved what we had to offer during your moonlight ride. We appreciate you taking a moment to rate us five-stars and recommend us to others. We hope you'll come back and see us again, we wish you happy trails!
Written 3 October 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jrosa
1 contribution
May 2022 • Family
tried to book a trail ride but had a horrible time. I called the number and the owner told me I had to download the app telegram to speak to him. Once connected through telegram he proceeded to tell me he was having problems with the government and they were listening to his phone calls. I told him I wanted to book a ride for myself and my daughter. He talked forever and then said to call him back when I could be on speaker with my daughter present because she had to hear what he had to say. When she was on the phone he told us that he was not allowed to do rides anymore BUT we could ride the horses for free as long as we didn't tell any government officials. Then if we loved the experience we could donate money to his feed company in his name. The he went on a rant with my daughter listening cause he said she had to hear this.... he said all slave owners were democrats and every KKK member was a Democrat. And a lot of other inappropriate things my child didn't need to listen to. I spent a total of 5 phonecalls and 3 hours total time on the phone with him and then he asked me to send $500 to his feed company and then he said we could come down for a ride. I said no because I have no way of getting a refund if the ride doesn't happen. He said he turns away 130 people a day and if I don't send it right now he will call them. I said please cancel and ran. This guy is crazy. Run away fast.
Written 3 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
William W
Knoxville, TN23 contributions
May 2022 • Couples
This was a wonderful adventure. Genuine horse handling to get to know the horse and vice versa with the horse bonding to you. Bridling and saddling included in the experience. Then the trail ride through the desert and mountains at different paces. Jackson was a wonderful, patient teacher who made it all fun with humor and calmness. It can be all day or as long as your stamina permits and every moment is delightful. The horses are experienced, bond quickly with their rider and provide a comfortable, reassuring experience but also like to trot, run or walk depending on the rider’s experience and comfort. Would do this again for sure.
Written 31 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anna G
1 contribution
Aug 2024 • Solo
I called to simply get information on horseback riding, such as cost, the length of the ride, when and where to be, very BASIC details just like any other business.
This however is not what we got. The man sounded drunk and absolutely rude. He wanted to talk for 40 minutes about anything and everything except the main details we requested.
He’s very unprofessional. After FINALLY getting off the phone, he proceeded to send us texts and voice recordings.
We highly encourage you to read the reviews and stay clear of this business. Multiple people also had the same phone experience as us and the text messages following up.
This however is not what we got. The man sounded drunk and absolutely rude. He wanted to talk for 40 minutes about anything and everything except the main details we requested.
He’s very unprofessional. After FINALLY getting off the phone, he proceeded to send us texts and voice recordings.
We highly encourage you to read the reviews and stay clear of this business. Multiple people also had the same phone experience as us and the text messages following up.
Written 12 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Krisit B
1 contribution
May 2020 • Family
I was very disappointed with the customer service of the ranch hands. They were on their phones intermittently, sat down in the few seats available, did not offer help getting off our horses, and just generally seemed reluctant to offer help. The worst part was letting my son get on a horse they new was skiddish and did not give him pointers of how to speak low and slow to him. So when they let him out in a big open field the horse took off and would not stop. My son fell off and hurt his back and got a concussion. The head ranch hand SLOWLY walked over and did not ask if he was ok, just told him to get up. When I asked if he could switch to a slower horse I was told the other ranch hands needed the gentler horses. Furthermore it seemed like there was a bad vibe between the ranch hands and it did not feel like a team atmosphere with an eagerness to make the customer happy. At such a steep price tag I would not trust you will be cared well for.
Written 21 May 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Do you really think anyone will believe that our experienced wranglers need the gentle horses?
We are not sure what angle you were trying to work, but your comments are at best disingenuous and complete utter nonsense.
Fortunately, anyone who reads this dribble will see it for what it is.
Written 26 May 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Candi
1 contribution
Jun 2023 • Family
Where do I begin? Jacob’s ranch gave my family an experience of a lifetime! They truly made a bucket list dream come true for me. I have always wanted to go galloping on a horse through an open field but never found a place that would allow a novice like me to do so. My children will never forget the memories they made bonding with their beautiful sweet horses and then getting to groom and ride with their “new best friends” :) My only warning is I think boring old walking trail rides are forever ruined! Now that we all got a taste of trotting, loping and galloping I don’t see how we can go back to just riding in a boring old line.
I also have to mention the wranglers who worked with us are amazing! Cheryl was perfect for me. Confident and comfortable. She put me at ease and allowed me to follow her for a ride of a lifetime. And Josh was hilarious allowing my children to loosen up and ride to their full potential. Lastly Jackson who booked our experience really cared about all of us getting this opportunity. He went above and beyond to make sure my little ones got to be part of everything. I’m so grateful for that. Don’t miss out. This truly is the only place that offers this kind of ride!
I also have to mention the wranglers who worked with us are amazing! Cheryl was perfect for me. Confident and comfortable. She put me at ease and allowed me to follow her for a ride of a lifetime. And Josh was hilarious allowing my children to loosen up and ride to their full potential. Lastly Jackson who booked our experience really cared about all of us getting this opportunity. He went above and beyond to make sure my little ones got to be part of everything. I’m so grateful for that. Don’t miss out. This truly is the only place that offers this kind of ride!
Written 30 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian T
2 contributions
Jun 2020 • Family
My family and I had an unbelievable experience on Jacob's Ranch sunset trail ride. Initially Jax explained the experience to my wife over the phone and was really informative. Ivy and Carl were our guides and they helped us along the way. We highly recommend this ranch and staff. The horses were amaxing as well, beautiful animals.
Written 30 June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Vacation639601!
Thank you for the kind words and wonderful review! We appreciate you rating us five-stars and we are so pleased to know that our wranglers helped you have a wonderful time. We hope you'll be back to ride with us again soon! Happy Trails!
Written 2 July 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1Travelinfool2007
1 contribution
Aug 2019 • Family
Our experience with Jacobs Ranch was several years ago in August, I could only choose 2019 on this app.
When we arrived we met Jack and he told us he just returned from traveling and wanted check out the
Ranch.
We are experienced riders so he hooked us up with great horse's and we went riding with him.
I was just telling someone about our great experience with the ranch and Jack,so after looking them up after several years and can see they are doing well. We will be heading out this spring and will be sure we stop and ride. Hopefully we get to see Jack again. Awesome place!
When we arrived we met Jack and he told us he just returned from traveling and wanted check out the
Ranch.
We are experienced riders so he hooked us up with great horse's and we went riding with him.
I was just telling someone about our great experience with the ranch and Jack,so after looking them up after several years and can see they are doing well. We will be heading out this spring and will be sure we stop and ride. Hopefully we get to see Jack again. Awesome place!
Written 4 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hey 1Travelinfool2007!
Thanks for making a point to come back and leave us this kind review and rating after a few years! We're so appreciative of your words and willingness to share your experience with other travelers. We look forward to seeing you again, and wish you happy trails!
Written 3 April 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nechama B
1 contribution
Dec 2020
What an incredible experience!! We did the daytime 7 hour adventure trip with Joshua and Landice, and it was the most exciting and memorable vacation trip ever! We rode through breathtaking mountain ranges, and then ran up the steep mountains - thankfully the horses knew what they were doing because we kicked up such a storm it was hard to see! The riding and scenery were like something out of an old cowboy movie.
Neither of us are experienced riders but it was SO MUCH FUN anyway.
It's a couple of days later and we still can't stop talking about it! (We're also quite sore, but that's another story.) We actually flew in from New Jersey just for this, and hope to come again!
Neither of us are experienced riders but it was SO MUCH FUN anyway.
It's a couple of days later and we still can't stop talking about it! (We're also quite sore, but that's another story.) We actually flew in from New Jersey just for this, and hope to come again!
Written 10 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi nechama810,
Thank you so much for taking a moment to share your feedback with us and others in the TripAdvisor community. We are so pleased to know that you had a memorable vacation trip visiting us! We love knowing that we’ve provided you the once in a lifetime experience we offer, we hope you’ll keep talking about this adventure for many years to come, and hope you’ll join us again some other time for another ride! We wish you health and safe travels in the new year!
Written 14 December 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There is no pricing info on their website. Anyone know approximately what they charge for 1 hr ride? Thanks.
Written 24 May 2022
I am here with my family 10 of us would like to horseback ride. ages 9 to 78. What is the price for an hour ride
Written 1 July 2021
Hello. I've been trying to call and make reservations for June. I have not been able to reach anyone. Are you still open? If so, what is the best way to reach you?
Written 26 April 2021
Sharon M
New York City, New York
How far is this place from Zion National Park? And how far from Bryce?
Written 26 December 2019
We are about 18 miles from the Springdale entrance to Zion and about 100 miles from Bryce Canyon Park Entrance!
Please give us a call to book a day at the ranch +1 (702) 813-0493
Happy Trails!
Written 27 December 2019
Hi Leonie,
We have many options, and we do not book online or through email. It would be best to have you call us so we can discuss more thoroughly program that will fit your needs and budget. we look forward to hearing from you. +1 (702) 813-0493
Written 1 December 2019
Hi Angel,
Thanks for reaching out to us with your question. We have horses that can accept a wide range of individuals, the best way to know if we're a good fit for you is to give our head wrangler, Jakson, a call at 702-813-0493 to book your spot in advance. Thanks so much for your question!
Written 4 August 2019
How much is the trail rides and are the rides actually at Zion National Park?
Written 13 November 2015
we charge $24 per hour. However because this is not the typical nose-to-tail boring ride, rather, you get to pick your own horse, we take you through extraordinary bonding process, and then teach you to ride so you can trot, lope, Gallup, jump, race each other, and a whole lot more! but the telephone is the only way to communicate the details for this experience that's "guaranteed to be the most exciting, adventurous, and informative horse experience of your lifetime or it's free"
thanks, Jackson
Written 7 April 2016
My husband and I will be in Zion next week. There is not much information on the website. Does it operate in November, how long is the experience and what is the cost?
Written 10 November 2015
one more thing, "Jacobs ranch guarantees the most exciting, adventurous, and informative horse experience of your life if we don't greatly exceed your expectations it's free" with that said there's too many details to talk about!! To even attempt via email is just NOT viable that's why we required telephone reservations and talking on the phone the old fashioned way!!
look forward to hearing from you,
Jackson 435 635 1552
Written 10 November 2015
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