Hello, We're sorry to hear you didn't enjoy your visit to our centre and reserve. Our team on arrival should have given you a welcome to our centre and outdoor areas so you know what was available for you to see and do, with the option of a map to help guide you. Please let us know if this wasn't the case. We're very saddened to hear your feedback on the lack of wildlife to see, as with over 300 birds around our inner areas as well as over 100 acres of wild reserve to explore, we're sorry to hear you didn't manage to see many. Our family of otters are also visible regularly and we have two daily commentated feeds included as part of the admission cost for visitors to attend. Our family of cranes are on display in front of the centre building at the moment and are usually always visible if you're able to spend a moment or two to enjoy the scene and spot them, along with the barnacle geese and white-fronted geese that live alongside them. As you've mentioned, you visited during winter time (January) during a particularly cold and frozen weather period, bugs and insects will not be out as I'm sure you'll understand these are reliant on warmth and sunlight to emerge. Our waterlab features are also currently switched off for winter as they can freeze, which can cause the mechanisms to break. We're sorry if this caused some inconvenience for you on the day. There are currently no areas of site closed to the public, so we'd be keen to hear what areas you found inaccessible during your visit, and we'd also be keen to hear what attractions you found were missing to see if something has perhaps happened on the day that was out of the norm. We really do strive to offer a wonderful experience for our visitors and as a charity we are massively grateful to you for your visit and feedback. We're sorry our site wasn't for you, but I hope you'll appreciate the conservation work we are doing and that you have, in some way, supported that. Do feel free to get in touch with us directly to discuss anything further - info.washington@wwt.org.uk. Many thanks

Hello there, Thank you so much for taking the time to give us this fantastic review. We're so pleased to hear about your visit and how much you enjoyed seeing the birds around our reserve and within our collection, as well as the Asian short-clawed otters. Your comments about our staff is fantastic and gratefully received, as is the feedback about our cafe and views. We love that you enjoyed it in winter time and hope to see you again in the future to experience our centre during the different seasons when everything transforms! Many thanks again and take care.

Hello - thanks so much for taking the time to review and for your lovely comments. We're thrilled to hear you enjoyed your visit and noted the care our team give to our animals - this is much appreciated and the team will be grateful to hear those comments :-) We too know the feeling and our animals (as well as us humans) were all trying to stay shaded during the hot weather spells, rest assured they are getting plenty of food from us! Thanks again for your comments and we look forward to seeing you again soon!

Hello there - many thanks for your review. We're so pleased to hear you enjoyed your visit and managed to get to our keeper talks at the otters and flamingos. We really hope you visit us again and come for the full day so you can really make the most of our collection and reserve, and maybe an extra pair of binoculars!! We look forward to seeing you again soon!

Hi there, Thanks so much for your review and feedback. I'm so pleased to hear you enjoyed your walk and found our site well maintained. We're sorry to hear your experience was impacted by a visiting school and that you experienced some negative behaviour with your wife. Our code of entry is shared with the school and we always request that they are to be supervised by their group leaders while on site - we're sorry to hear this appears not to have happened while the groups have not been with our staff members. We hope this experience doesn't change the way you see ourselves and hope that you'll revisit us again in the future. Should you ever come across anything during your visit please do come and see us on the day so we can manage the situation as it occurs. Many thanks and take care.

Hello there and thanks so much for your review. We're so pleased to hear that you enjoyed your visit and can see the improvements we've made over the years since your previous visit. It's also great that enjoyed seeing the otters and birds, and that you found the signage well organised. It's great to hear that you'll be visiting us again. Take care and we'll see you soon!

Hello, thanks for taking the time to review and for your great feedback! We're really pleased to hear you enjoyed your day with us seeing our collection birds and otters as well as our wild reserve. It's great to hear that you saw the Lego too! Thanks also for your feedback on our cafe and food offering - we'll pass this on to the rest of the team. Many thanks and we look forward to seeing you again soon!

Hello, Thanks for your review - much appreciated. We're glad to hear you managed to see lots of wildlife during your visit. The herons are fantastic to watch in the hedges around Wader Lake - numbers are increasing now too which is great news so hopefully on a return visit you will get to see even more! Many thanks and take care

Hello there - thank you so much for taking the time to review! We're pleased to hear you enjoy your visits here all year round - it's great to hear we are a happy place for you to relax! We look forward to seeing you again soon

Hello and thank you so much for your wonderful review. We're thrilled to hear you enjoy your visits and photographing the variety of birds and animals around our reserve. It's also great to hear you find the site accessible and our staff friendly and helpful. Your comments about our cafe will be fed back to the trading manager, so thank you for that. We look forward to seeing you again very soon!