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Encore Beach Club

491 Reviews

Encore Beach Club

491 Reviews
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www.DinedThereSippedThat.com wrote a review Feb 2020
Montreal, Canada1,390 contributions384 helpful votes
I guess it may make a difference if you're in a booth, but we had an amazing full day without a hiccup. Everything was clear and explained from the get go. We skipped all the lines and even stragglers in the group were allowed to skip the line once they arrived. Service was attentive and not pushy at all. Good looking staff was not conceited and very friendly the whole day. Direct views of Kygo from across the pool. The bathrooms were a bit of a mess. Perhaps offer VIP bathrooms for people who get bottle service or booths? The next day we got a lounge area for Chainsmokers and our promoter got us back stage passes to behind the booth - very cool. Awesome experience !
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Date of experience: September 2019
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Alexandre Kleis wrote a review Nov 2019
Curitiba, PR143 contributions65 helpful votes
+1
Encontre is the best beach club in Vegas, easily. But why 4 stars? Last party they charged 55 trumps for store the bag pack, 25 for a beer, 15 for a bottle of water. I know it is Vegas, but come on.
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Date of experience: November 2019
3 Helpful votes
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Nursequita wrote a review Nov 2019
Amelia Island, Florida147 contributions78 helpful votes
Felt like a celebrity! We went here due to reservation thru party planner. The look and feel of the place was amazing. I would love to go here during the summer. We didn’t get in the pool due to it being cold. Glad I got to experience place.
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Date of experience: October 2019
2 Helpful votes
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Eric C wrote a review Nov 2019
Montreal, Canada46 contributions43 helpful votes
Wow. Absolutely bananas, this place delivers. We were there for the Elrow saturday event and it was completely jammed. Word of advice, try to reserve a cabana or a bungalow if you are in a group. Yes it's expensive but it is worth it if you split it up. Otherwise you might not even get in, you must line up at least an hour before it opens.
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Date of experience: October 2019
3 Helpful votes
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Beth B wrote a review Oct 2019
3 contributions3 helpful votes
I don't think I have EVER experienced such poor/lack of customer service! I will not be spending my money here again. My friends and I purchased tickets back in April to see Kygo in September at the Encore Beach Club and we all flew there from around the country to see this show. We arrived at the venue the night of the show (10 PM) to find out that Kygo had played earlier that day and they had NOT notified us. While the fine print does state that show times are subject to change, how long does it really take to send out a blast email stating the change? We were literally a couple of blocks away and would have gone, had we known. What's worse is that none of the staff seemed to care or really want to help us at the actual venue and when I later emailed their customer service explaining our disappointment, they didn't even respond! When I emailed a second time asking for ticket refunds and alluding to the previous email, I got about a five word reply that neglected to address the previous email. I would think that with so many establishments of equal or better quality in Vegas, the Encore Beach Club would want to improve on things that are absolutely in their control (and at least make customers feel like they are heard), but lack of action has proved the opposite. This was an unpleasant first (and last!) experience.
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Date of experience: September 2019
1 Helpful vote
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Response from WynnLasVegasSM, Guest Relations Manager at Encore Beach Club
Responded 22 Oct 2019
Thank you for giving us the opportunity to review your feedback. We are saddened to hear that your time with us was not as you had expected. We have sent you a private message so that we may be able to gather further information from you. We look forward to being of assistance. Wynn Las Vegas Guest Relations
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