Nordstrom

Nordstrom, Chicago: Address, Phone Number, Nordstrom Reviews: 4/5

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The area
Address
Neighbourhood: Near North Side
How to get there
  • Grand • 3 min walk
  • Chicago • 8 min walk
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.0
134 reviews
Excellent
72
Very good
39
Average
12
Poor
4
Terrible
7

travlerlab1
Chicago, IL154 contributions
Solo
Went Oakbrook Nordstrom for a facial after a few missed years. People very nice but felt tech hurried. Tech also wore noisy wrist jewelry... ? Disappointed in 'service' cutbacks for the price. Missed the hand warmers. Very expensive for sub-par facial... And also to be asked for a 20% 'custom' tip in addition....Going back to a smaller establishment next time. Not the same Nordstrom.
Written 14 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Noelle B
1 contribution
Solo
Not sure what happened to Nordstrom during the pandemic, but I tried to return a face wash that was causing me to break out. The associate wouldn’t listen and kept talking about how that’s supposed to happen as part of exfoliation. I’ve been exfoliating for 20 years, and this was was clearly causing a reaction. Wanted to exchange it for the regular cleanser by the same brand, which would have happened under normal circumstances per Nordstrom’s signature return policy. I was told if there was no receipt for the last six months I couldn’t do anything about it. Saw another regular shopper there and she also commented that this store essentially went from a 10 to a 2.5. Caveat emptor, go to the suburban locations in the Chicagoland area.
Written 16 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Marla S
4 contributions
Not one store associate greeted us. We had money to spend & could not get any assistance-it felt like we were in Pretty Woman. I will NEVER GO back. BIG MISTAKE Nordstorms...HUGE.
Written 4 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dale R
New York City, NY9 contributions
Solo
Ordered boots on Cyber Monday, 11/30, and received two left shoes on Friday, 12/4. Nordstrom attempted to charge me a second time in order to quickly release a corrected pair before the return/receipt of the original. They then released the second pair on 12/6, via USPS regular mail from Chicago (I’m in NYC), and it is now 12/16 and the package is no where to be found!
Written 17 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

patshea2016
Norridge, IL236 contributions
While walking along Chicago’s Magnificent Mile one day last week, I stopped at Nordstrom’s on Michigan Avenue. It is so conveniently located, just about a block north of the Chicago River. It is easily accessible by public transportation. This is a beautiful store! Their shoe department is second to none as they have sizes which are often not available at other nearby stores. Nordstrom’s has a wide variety of merchandise of great quality. If you are looking for a gift for somebody, be sure to stop here. You will find just what you are looking for as their employees go out of their way to be helpful.
Written 11 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Irina
United States10,115 contributions
Liked shopping in Nordstrom, this time. The store was not that busy - and this was a huge advantage. Loved the collection of women's sports shoes and trendy clothes lines very much. Service was very attentive, helpful and friendly. Enjoyed a healthy drink at EBar on the ground floor, and rested in its comfortable, spacious seating area.

Till next time! ...
Written 1 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Neta_Avivi
Tel Aviv, Israel3,546 contributions
Great merchandise and wonderful beauty products of all price levels. Many options, a lot to choose from and knowledgeable staff (very helpful and providing free samples for trials).
Written 5 October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

William C
Toledo, OH121 contributions
Friends
When you're on the Magnificent Mile, Nordstrom's is well worth a stop. To be candid, I'm not overly fond of their name brands of merchandise for men, but you have to admit that this is a very upscale store. While shopping in the men's department, you have to visit the bar. Yup ... the bar. Right smack-dab in the middle of the second floor just off the up-escalator is the full-service bar. It opens when the store does (10 AM), but hey, somewhere it's five o'clock as the old saying goes. When we get weary of walking The Mile or shopping 'til you drop, stop at the Nordstrom bar and refresh yourself.
Written 18 July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Andrew
Hong Kong, China75 contributions
Solo
I visited the Nordstrom Chicago store earlier today and was actually looking for the promoter of one of the brands in the cosmetics department. I stood around the display shelf area hoping someone would care to assist me but was totally ignored by the few sales ladies who were around the area the whole time. Finally, I had to approach one of them and her attitude and answers to my questions were not very forthcoming, certainly cold at best. Sensing her condescending attitude, I decided to leave as I felt I was not really receiving much assistance from her. Her service attitude which could definitely be improved was an older lady who made me feel that it was beneath her to serve me. I strongly suggest that if she is so jaded and selective of whom she wants to serve, perhaps it is time for her to consider doing something else in another job instead of spoiling the shopping experience for Nordstrom’s customers. We have a choice of stores where we can spend our money and today’s experience at Nordstrom Chicago was certainly a horrible one!
Written 4 May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Andy M
Hoddesdon, UK315 contributions
Family
Nordstrom’s on the magnificent mile in Chicago is a must see while you are there. A large shopping mall with some lovely shops and set out very well over about 4 floors.
Written 4 April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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