Union Station

Union Station, Chicago: Address, Phone Number, Union Station Reviews: 4/5

Union Station
4
Points of Interest & Landmarks • Architectural Buildings
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Top ways to experience Union Station and nearby attractions

The area
Address
Neighbourhood: West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
How to get there
  • Chicago Union Station • 1 min walk
  • Clinton • 5 min walk
Popular mentions

4.0
1,111 reviews
Excellent
406
Very good
441
Average
185
Poor
49
Terrible
30

Dawson manager
Eccles, WV1 contribution
Jun 2022
My first experience at Union Station was good, in the afternoon. My next one, late at night, was horrible. The Red Caps, apparently, had no one supervising them and they weren't helping people. My one bag had fallen off the carousel and, had it not been for one good employee taking the trouble to go look, it would have been left behind. Amtrak employees and Union Station employees gave conflicting instructions. That was one bad experience.
Written 26 June 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

B1714D
Belgrade, Serbia13,613 contributions
Apr 2022
From outside Chicago Union station is a massive beaux arts concrete edifice.
I must admit I had no intention to visit it as I heard nothing wow about it, but a heavy rain forced us to seek shelter there.
The grand hall looked nice, reminding much on Grand Central in NYC, but much less crowded and not that detailed and far more ordinary.
Food court was disappointing with very few low key fast food eateries.
Written 22 May 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

ken k
Onsted, MI1,031 contributions
May 2022 • Couples
They finally got it right, you no longer are herded into the big room. When you arrive by taxi or ride share (which is across the street from the entrance on Canal street.) pick/up and drop off. You will take the escalator down to all trains. Look for your train on the monitor and find your gate. They also have food and a store. They will call out when you’re ready to board. Very easy even for first timers.
Written 2 May 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Brian B
Lafleche, Canada34 contributions
Mar 2022
The main gallery is big and beautiful. The station itself is well laid out with good signage to put you in the right direction. The Amtrak staff was very helpful and answered all questions. Paying for the access to the lounge room was worth it. A place to safely keep your luggage until needed. The seating area is warm and inviting. Beverages and snacks are available at any time. Access to the streets of Chicago is clearly marked and easy to follow.
Written 20 March 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

DLRC08
Chesterton, IN4 contributions
Dec 2021 • Family
We had purchased tickets weeks in advance, paid for a hotel room and made holiday plans for our 5 year old to ride the Polar Express. With 90 minutes notice until the train departed, we were informed by text that our tickets would be cancelled and we would be refunded. No later train option, no accommodation, only that we would have a chance to ride AFTER Christmas. Devastated our child, who was already dressed in his Polar Express pajamas and ready to go. So callous and unapologetic in completely ruining part of our Christmas experience. Would never recommend, terrible.
Written 20 December 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

apdemas
Sterling, VA694 contributions
Nov 2021
Came through here on Amtrak and loved it. Such a grand, impressive building. Airy and clean and well laid-out. The signage was good, it was easy to find what I needed.

The Amtrak lounge was comfortable too, and the bathrooms were clean and well-maintained.
Written 5 December 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

neal h
Columbus, OH65 contributions
Oct 2021 • Family
Classic looks, atmosphere to go with it, glad we took a quick stroll through the waiting room. Benches and towering dome ceiling
Written 3 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Diana R
Birch Run, MI1,934 contributions
Jun 2021 • Friends
Large train station can be a bit confusing where to catch your train. Found the board that said which track then super easy to just wait until it’s time to board.
Written 6 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Rachel W
Detroit, MI338 contributions
Jun 2021 • Family
Trains board quickly. I would recommend arriving 30 minutes early to Union Station at a minimum. We got there at the 30 minute mark and over 200 people were in line for our train. Loading happens quickly and you should try to have luggage you can manage well and move quickly with. The station is huge and has many gorgeous areas.
Written 29 June 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

ginamarie92
Seymour, TN72 contributions
Jun 2021 • Couples
The woman working the metropolitan lounge is the worst human being I have ever encountered! I left for my vacation in tears! We didn’t understand the process since we had never traveled like this before. We paid extra to upgrade to a sleeper and got treated so badly. She was yelling at everyone who approached her. She was supposed to be greeting everyone and she was a monster! I have emailed and called Amtrak and gotten no response so far. I’m so sad that I spent so much money on this vacation and it started off with me leaving the station in tears. She should either be re-trained or fired. I don’t care if she has worked there for 30 years as she claimed. She literally looked at us and said go sit down and listen for announcements in terrible tone. There was no hello, how are you, nothing. And then yelled when we asked to check our luggage, said we were too late. We weren’t. She has a monster!
Written 13 June 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about Union Station

We recommend booking Union Station tours ahead of time to secure your spot. If you book with Tripadvisor, you can cancel up to 24 hours before your tour starts for a full refund. See all 4 Union Station tours on Tripadvisor