This review is for the building, not Macy's. Reservations are now required for the Walnut Room & I couldn't get one. We went to the store anyway. You're allowed a selfie with the Christmas tree, you just can't go into the restaurant without reservations. We looked at the Frango Mints (too expensive for the amount you get). Admired the Burnham fountain & the Tiffany Dome. The Tiffany Dome alone is worth a trip into the store. It was nice looking at the Christmas decorations. Macy did get that right. The windows were only ok this year.

Although I generally despise department stores (can never find what I want, higher prices, hate the giant perfume section that makes my nose burn, lack of access to sales staff, etc) we decided to check it out based on the recommendation of friends who live here. On their advice we headed to the 5th floor to check out the ceiling - that did not disappoint! From an architectural standpoint it was worth our time. I’d love to experience it around Christmas time for the decorations.

Having last visited when it was the traditional Marshall Fields, I was disappointed at the bland decor. We looked in on the Walnut Room but that had been sectioned off. I specifically wanted to buy a Christmas Tree decoration but could find these only on a floor where the were no tills, then when I did locate a till, the member of staff suggested I tip her (for what, standing behind her till being a bit surly?). Such a shame and not what I would expect from either MF or Macy's