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Review Highlights
Quite crowded at 5pm

I like the new food options at the United club from a couple years ago. Healthier salads and... read more

Reviewed 20 September 2018
LDavidMarquet
,
Tampa, Florida
via mobile
Terminal F club was not typical United Club Experience

I'm used to LAX and IAH which seems to always deliver. The greeters are very friendly and the... read more

Reviewed 7 August 2017
Tiffany B
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Traveller Overview
  • Excellent23%
  • Very good31%
  • Average13%
  • Poor10%
  • Terrible23%
19 Sep 2018
“Quite crowded at 5pm”
28 Dec 2018
“Typical United Lounge, but better than being outside ”
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10000 W Ohare Ave, Terminal 1, Concourse B, Gate B-18, Chicago, IL 60666-6000
Rogers Park
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1 - 10 of 19 reviews
Reviewed 28 December 2018 via mobile

Typical United lounge - limited food offerings. But much better than being on the concourse outside which was completely run over. And the United agents in the lounge were very helpful in getting me moved to an earlier flight, so worked out well.

Date of experience: December 2018
Thank mcsc-squared
Reviewed 27 November 2018

Avoid the United Club in Terminal C. It is best to stop by one of the B (or F) concourse clubs before you go over to the C terminal. The C16 United Club was recently remodeled and is the newest one in Chicago but it...More

Date of experience: November 2018
1  Thank XUSA_TravelerX
Reviewed 20 September 2018 via mobile

I like the new food options at the United club from a couple years ago. Healthier salads and vegetables. Today was very crowded with some people standing because there were no seats available.

Date of experience: September 2018
Thank LDavidMarquet
Reviewed 20 July 2018 via mobile

The employees were friendly and helpful. Unfortunately the food was not good. It was a neat room with several areas. We could sit at tables or in leather chairs. The chairs looked like they would be comfortable but were super uncomfortable. There was also an...More

Date of experience: July 2018
Thank CRMays
Reviewed 15 July 2018

Its chicago so expectations need to be tempered, I guess for people being friendly. This was my daughters first lounge experience and she had the special joy of being woken up by an employee and sternly told that she is not allowed to sleep. There...More

Date of experience: July 2018
2  Thank urbanhikerdave
Reviewed 18 February 2018 via mobile

So unfortunate. After all that wait they really blew it. Unimaginable that anyone paying 59 dollars at the door wouldn’t ask for their money back. 59? Please. The layout and flow of the food area was clearly designed by someone with no experience in this...More

Date of experience: February 2018
3  Thank K1055KJkevinn
Reviewed 5 January 2018

We were really surprised that this United club in the minor-league regional jet F concourse was this nice. We have been in a few lounges over the years and this one was very modern and clean. It was pretty busy given it was the middle...More

Date of experience: December 2017
Thank Fondue4two
Reviewed 1 September 2017 via mobile

This poor company just can't get out of their own way. You'd think after the dragging incident the message would have filtered down to the entire employee base. It has not. So I've been a United Club Card member for years. I recently switched jobs...More

Date of experience: September 2017
Thank 350peteg
Reviewed 7 August 2017

I'm used to LAX and IAH which seems to always deliver. The greeters are very friendly and the facility is clean. The selections for breakfast are ok. I wanted a Diet Coke but there wasn't anyone working the bar during the 20 minutes we were...More

Date of experience: August 2017
1  Thank Tiffany B
Reviewed 1 August 2017

We flew into O hare from Cancun. After getting through customs, we went to our gate which was right by the United Club. We went in for a bit. The staff was friendly and kept things clean. Our flight ended up being delayed for an...More

Date of experience: July 2017
Thank Shannon P
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