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The employees were friendly and helpful. Unfortunately the food was not good. It was a neat room with several areas. We could sit at tables or in leather chairs. The chairs looked like they would be comfortable but were super uncomfortable. There was also an...More
Its chicago so expectations need to be tempered, I guess for people being friendly. This was my daughters first lounge experience and she had the special joy of being woken up by an employee and sternly told that she is not allowed to sleep. There...More
So unfortunate. After all that wait they really blew it. Unimaginable that anyone paying 59 dollars at the door wouldn’t ask for their money back. 59? Please.
The layout and flow of the food area was clearly designed by someone with no experience in this...More
We were really surprised that this United club in the minor-league regional jet F concourse was this nice. We have been in a few lounges over the years and this one was very modern and clean.
It was pretty busy given it was the middle...More
This poor company just can't get out of their own way. You'd think after the dragging incident the message would have filtered down to the entire employee base. It has not. So I've been a United Club Card member for years. I recently switched jobs...More
I'm used to LAX and IAH which seems to always deliver. The greeters are very friendly and the facility is clean. The selections for breakfast are ok. I wanted a Diet Coke but there wasn't anyone working the bar during the 20 minutes we were...More
We flew into O hare from Cancun. After getting through customs, we went to our gate which was right by the United Club. We went in for a bit. The staff was friendly and kept things clean. Our flight ended up being delayed for an...More
I visited the Club while waiting for my connecting flight back home.
I wanted to have couple of hours to hangout, so as part of United's Economy Plus Package, I paid a little extra for the convenience. The Package also included priority seating. If you...More
On Sunday, June 18, as we flew between Chicago/O’Hare (ORD) and Buffalo (BUF), on UA 5245, we stopped into the UA Club in T1, at Gate B-18, prior to our flight. This UA Club was recently remodeled, and it certainly looked nice, with new lighting,...More