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Review Highlights
Quite crowded at 5pm

I like the new food options at the United club from a couple years ago. Healthier salads and... read more

Reviewed 5 days ago
David M
,
Tampa, Florida, United States
via mobile
Great people

The employees were friendly and helpful. Unfortunately the food was not good. It was a neat room... read more

Reviewed 20 July 2018
CRMays
,
Indianapolis, Indiana
via mobile
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Traveller Overview
  • Excellent25%
  • Very good30%
  • Average14%
  • Poor10%
  • Terrible21%
5 days ago
“Quite crowded at 5pm”
20 Jul 2018
“Great people”
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10000 W Ohare Ave, Terminal 1, Concourse B, Gate B-18, Chicago, IL 60666-6000
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1 - 10 of 17 reviews
Reviewed 5 days ago via mobile

I like the new food options at the United club from a couple years ago. Healthier salads and vegetables. Today was very crowded with some people standing because there were no seats available.

Thank David M
Reviewed 20 July 2018 via mobile

The employees were friendly and helpful. Unfortunately the food was not good. It was a neat room with several areas. We could sit at tables or in leather chairs. The chairs looked like they would be comfortable but were super uncomfortable. There was also an...More

Thank CRMays
Reviewed 15 July 2018

Its chicago so expectations need to be tempered, I guess for people being friendly. This was my daughters first lounge experience and she had the special joy of being woken up by an employee and sternly told that she is not allowed to sleep. There...More

1  Thank David G
Reviewed 18 February 2018 via mobile

So unfortunate. After all that wait they really blew it. Unimaginable that anyone paying 59 dollars at the door wouldn’t ask for their money back. 59? Please. The layout and flow of the food area was clearly designed by someone with no experience in this...More

1  Thank Kevin N
Reviewed 5 January 2018

We were really surprised that this United club in the minor-league regional jet F concourse was this nice. We have been in a few lounges over the years and this one was very modern and clean. It was pretty busy given it was the middle...More

Thank Fondue4two
Reviewed 1 September 2017 via mobile

This poor company just can't get out of their own way. You'd think after the dragging incident the message would have filtered down to the entire employee base. It has not. So I've been a United Club Card member for years. I recently switched jobs...More

Thank Pete G
Reviewed 7 August 2017

I'm used to LAX and IAH which seems to always deliver. The greeters are very friendly and the facility is clean. The selections for breakfast are ok. I wanted a Diet Coke but there wasn't anyone working the bar during the 20 minutes we were...More

Thank Tiffany B
Reviewed 1 August 2017

We flew into O hare from Cancun. After getting through customs, we went to our gate which was right by the United Club. We went in for a bit. The staff was friendly and kept things clean. Our flight ended up being delayed for an...More

Thank Shannon P
Reviewed 9 July 2017 via mobile

I visited the Club while waiting for my connecting flight back home. I wanted to have couple of hours to hangout, so as part of United's Economy Plus Package, I paid a little extra for the convenience. The Package also included priority seating. If you...More

Thank Felyn B
Reviewed 29 June 2017

On Sunday, June 18, as we flew between Chicago/O’Hare (ORD) and Buffalo (BUF), on UA 5245, we stopped into the UA Club in T1, at Gate B-18, prior to our flight. This UA Club was recently remodeled, and it certainly looked nice, with new lighting,...More

2  Thank The_Loup_Garou
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