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Vail Mountain Resort

2,213 Reviews
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Vail Mountain Resort

2,213 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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Top of Gondola One, Vail, CO 81658
Get to know the area
Listen to a Tour Guide While you Drive between Vail & Denver
Cultural Tours

Listen to a Tour Guide While you Drive between Vail & Denver

Use your smartphone &amp; vehicle's stereo to make your drive come alive!<br><br>Using GPS, our professional and fun tour guides will transform this beautiful drive into a sight-seeing, fact-finding, trivia-answering, family-friendly adventure!<br><br>Ideal for traveling between destinations, or as a one way tour.<br><br>Over 50 points of interest include things to see &amp; do, local animals, popular people, historical events &amp; more!<br><br>Don't just see the mountains, hear what they have to say!<br><br>Route.<br>I-70 b/w Golden &amp; Vail + Boulder to Golden and Breckenridge extensions. <br><br>Freedom.<br>Start anywhere along route &amp; travel in either direction. Take detours &amp; stop at attractions for as long as you like.<br><br>Hands Free. <br>Fun audio clips play automatically as you drive. Live GPS map. No data used during tour. <br><br>Easy to Use.<br>Download the app. Select the tour. Go!<br><br>Trivia Fun. <br>Each point of interest has a fun multiple choice trivia question. Keep score or just listen!<br><br>Inexpensive. <br>Only 1 tour booking needed per vehicle.
US$3.75 per adult
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Dave B wrote a review 20 Jan
5 contributions3 helpful votes
Despite the obvious lie that Vail resorts would refund the Epic pass if certain criteria were met I bought a pass for 20-21. In December it was obvious that all the resorts I wanted to ski were already full with reservations. Epic opened a very small window from around December 3-7th saying that if you could not make a reservation at a resort you could apply for a refund. I submitted my claim showing that I could not ski at Stevens Pass Saturday December 12th. I followed all their rules and as of January 20th they will not refund my pass! Saying I did not have a qualifying reason. The current CEO needs to be fired! Very disappointed with the Epic pass. Thanks Ikon I am your customer for life.
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Date of experience: December 2020
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kjuric wrote a review 20 Jan
MA2 contributions
We have enjoyed skiing the Vail resorts for over 30 years. As with everyone else who bought a pass this year we were forced to purchase "pass insurance". Travel from Massachusetts to CO requires a quarentine on return. Unfortunately hospitals are at capacity and can not afford to have staff out for additional time. My husband(anesthesiologist) sent documentation from his hospital stating the requirement for staff to limit personal travel. He received a lovely form letter that in addition to a bunch of other nonsense stated "Epic Coverage also does not provide refunds for apprehension or inconvenience related to COVID-19." I'll be sure to let the next patient I'm speaking with who is suffering from ongoing shortness of breath etc that COVID-19 is merely an inconvenience and nothing to be apprehensive about. The final straw in the insurance scam. I initially submitted a claim under travel restriction but suffered a torn retina before providing my documentation. I submitted the note from my physician stating I was restricted from exercise and air travel for 4-6 weeks. I got the same form letter as my husband. No one even bothered to read what I submitted. It's obvious Vail is concerned with only it's bottom line and is unconcerned with it's loyal ridership. ICON here we come
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Date of experience: January 2021
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Stuart P wrote a review 9 Jan
Washington DC, District of Columbia70 contributions14 helpful votes
+1
We stayed at the Tivoli Lodge and skied 3 out of 5 days in Vail. We booked everything online prior to our trip and did not buy the epic pass. Based on some review we read, it was clear that calling customer service to do anything would be a frustrating experience. So we didn’t have any experience with the call center. In person, the staff at the ticket window ( had to add a day to our ticket cards) lifts, ski school, and dining facilities was great. A totally different experience than what you are reading about epic pass refund or customer service issues. The people that work on the mountain are fantastic. The skiing is some of the best in the country. The village was so charming and all of our dining experiences were perfect. Reservations are required for dinners and a safe play for lunches as well but you can still find walk in first come first server lunches at most all village restaurants. Here is our list of awesome places to eat: Fall Line Mountain Standard Bol ( we ate at table then bowled) El Segundo Up The Creek The little Diner (lions head) The Big Bear Bistro Vendettas Pizza Everything closes at 10, totally fine after a long day of skiing. 💤 Highly recommend the Tivoli Lodge, great access to Riva Bahn Lift and Gondola 1 for quick morning mountain and bowl access. Awesome staff! Lift lines were minimal, we went the week after New Years which helped. Don’t need a car, most things are walking distance but transportation form Eagle is expensive. Best you will do is $120 each way plus tip if lucky. Book this ahead, we didn’t and almost had an issue getting to vail. Uber/ Lyft unavailable.
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Date of experience: January 2021
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Yuan wrote a review 8 Jan
2 contributions
Don NOT buy your epic pass until you are 100% sure you can travel during the booked time. You can NOT get any refund if you can not travel due to local government travel restrictions. The epic coverage is a joke!!! My husband and I brought two epic-4-day passes and reserved 4 days of ski on 12/15, 12/16, 12/18 and 12/19/2020 at Beaver creek ski resort. One of the major reason I booked the trip was because on their epic pass website they included an epic coverage that they promised to give a refund when the trip was canceled due to mandatory stay at home order from county/state/county. Several days before our trip, our local government (City of Chicago) issued an emergency travel order that restricts us from traveling to Colorado during our booked time. In that emergency travel order, Colorado was listed as one of the highest level of restricted states. I immediately tried to cancel the trip. However, no one was answering the phone when I try to call vail for cancelation and refund. I end up waiting for 6 hours in the online chatting room and eventually they send me a link to submitted all required documents to get a refund. After several weeks, however, I received an email saying that "Government travel guidance that does not prohibit the use of your pass such as general quarantines and lodging restrictions are not refund events under the Epic Coverage terms and conditions. Epic Coverage also does not provide refunds for apprehension or inconvenience related to COVID-19." What a joke! Now that my travel was canceled and I can not get any refund. I would give 0 stars if I can. Avoid travel to any vail resorts this year at all cost.
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Date of experience: December 2020
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Andie M wrote a review 4 Jan
Waterford, Michigan49 contributions12 helpful votes
I am the Trip Director for a Ski Club in Michigan. We booked a trip with 46 participants back in June 2020. We were advised by Vail Resorts that they would no longer honor our group lift tickets per our contract and that we needed to purchase EPIC Day Passes. We all did. Our trip has been cancelled due to lodging restrictions put in place by Eagle County due to COVID. We searched for alternative lodging to no avail and had to cancel the trip. Another casualty of COVID! EPIC passes come with EPIC coverage, an insurance so to speak that is supposed to cover you for cancellation due to COVID. Apparently, cancelling an entire week-long ski trip is NOT COVERED by this insurance! Really? I have approximately people trying to get their refund back on their EPIC Day Passes ranging in price from $448 - $539! We have waited on the phone sometimes well over an hour just to reach customer service representatives that are extremely RUDE, NASTY and don't belong in a customer service setting! Our club has been in existence since 1961 and has visited EVERY Vail Resort in the West...some we have been to many times. Our trips are week long trips with anywhere from 40 - 80 people! Huh...That's a lot of $$$$ in VR pockets! Well, guess what...we will NEVER visit another VR! This has been frustrating, and extremely disappointing especially in this day and time when we look to the kindness of others to make things just a bit better. Vail is going out of their way to make us even more miserable. We have all faced loss and sadness the last year and are looking for just a glimmer of hope. Good luck to all of you...you're going to need it! ~Signed One Very Unhappy Trip Director & Ski Club
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Date of experience: December 2020
2 Helpful votes
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