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Colorado Mountain Express

434 Edwards Access Road, 2nd Floor, Denver, CO 81632
+1 970-754-7433
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Review Highlights
Unprofessional, unethical, and heartless

CME refused me service because I was traveling with an Emotional Support Animal. They asked... read more

Reviewed 3 weeks ago
ColoradoTravelTips
,
Denver, Colorado
Easy way to the mountains

My husband had driven out earlier so I needed a way from the airport to Summit County. Booking... read more

Reviewed 4 weeks ago
soc5mom1
,
Independence, Missouri
Read all 143 reviews
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Overview
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Colorado Mountain Express (CME) has 35 years of mountain driving experience. Airport shuttles from DIA, Denver's Airport, and Eagle County (Vail) Airport, as well as hourly around-town service, private charters, and group event transportation can be handled. CME services Colorado's resort areas including Breckenridge, Keystone, Frisco, Vail, Beaver Creek, Avon, Eagle, Glenwood Springs, Snowmass Village and Aspen. Both door to door service and point to point (transfer points) service is available. With the largest passenger fleet of Mercedes Sprinter vans, free Wi-Fi, comprehensive driver training, and the most frequent scheduled departures from the airport, Colorado mountain Express is the mountain transportation option that is professional, convenient, and dependable. Ask about special discounted rates for children under 12 years of age, groups of 3 or more adults, military discounts, over 70 discounts, and point to point location discounts.
  • Excellent65%
  • Very good14%
  • Average7%
  • Poor5%
  • Terrible9%
Travellers talk about
“denver airport” (21 reviews)
“beaver creek” (11 reviews)
“eagle airport” (8 reviews)
Closed Now
All hours
Hours Today: 6:00 AM - 10:00 PM
LOCATION
434 Edwards Access Road, 2nd Floor, Denver, CO 81632
CONTACT
Website
+1 970-754-7433
Write a Review
Reviews (143)
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1 - 10 of 140 reviews

Reviewed 3 weeks ago

CME refused me service because I was traveling with an Emotional Support Animal. They asked inappropriate, probing questions about my symptoms and disability and after explaining to them that I suffer from severe anxiety and panic attacks, they proceeded to tell me that "anxiety and...More

Thank ColoradoTravelTips
Ride_CME, Director of Sales at Colorado Mountain Express, responded to this reviewResponded 2 weeks ago

We appreciate the valuable feedback on your experience with our staff. Colorado Mountain Express welcomes Service Animals as defined by the Americans With Disabilities Act (ADA), however, we do not permit pets, including Emotional Support Animals, on any of our shared ride shuttles. While we’d...More

Reviewed 4 weeks ago

My husband had driven out earlier so I needed a way from the airport to Summit County. Booking online was easy and very efficient at the airport. Ted, our driver, was friendly and good. Very comfortable ride (especially if you get to ride in the...More

Thank soc5mom1
Ride_CME, Social Marketer at Colorado Mountain Express, responded to this reviewResponded 3 weeks ago

Thanks so much for taking your time to review CME! We appreciate your business and hope to ride with you again!

Reviewed 15 August 2017

This company provides a god direct service to Vail and other ski resorts. They are set-up well, with text messages to remind you of your reservations and a nice link that shows you shuttle location as it is on its way. Would be nice if...More

Thank John A
Ride_CME, Social Marketer at Colorado Mountain Express, responded to this reviewResponded 18 August 2017

Thanks for taking the time to review CME's service John! We are glad that you appreciated the text messages and shuttle location link, and hope that we can drive you to Colorado Rockies again!

Reviewed 9 August 2017 via mobile

Very safe driving. Waiting for us at baggage with a sign with our name. Email and phone reminders before pick up. What more can you ask for?

Thank AllanGo
Ride_CME, Public Relations Manager at Colorado Mountain Express, responded to this reviewResponded 10 August 2017

Thanks so much for your review of CME and we appreciate your business. Hope to ride with you again!

Reviewed 2 August 2017

A good way to get to Vail or Aspen in our experience. We have always had a friendly driver, v helpful with luggage. Reliable not luxurious but does the job.

Thank suzanne k
Ride_CME, Social Marketer at Colorado Mountain Express, responded to this reviewResponded 4 August 2017

We are happy to hear that your drivers have always been friendly and helpful! We hope that you continue to choose Colorado Mountain Express!

Reviewed 30 July 2017 via mobile

Twice now that I have flown into Denver and gone to Vail and Breckenridge I have not needed a car and used CME. Great way to get up the mountain. Free wifi on vans. Got some work done and relaxed for the 2 hour trip...More

1  Thank Jzaret67
Ride_CME, Social Marketer at Colorado Mountain Express, responded to this reviewResponded 31 July 2017

Thank you for taking time to review CME's service and we are glad you enjoyed the complimentary wifi and were able to relax! Your business is appreciated and we hope to bring you up to the Colorado Rockies again.

Reviewed 11 July 2017 via mobile

Made 5 people wait a ridiculous amount of time for one passenger that was dealing with a lost luggage issue. You should not delay the plans of five people over one person. Absolutely horrible service.More

1  Thank TAW_7
Ride_CME, Social Marketer at Colorado Mountain Express, responded to this reviewResponded 12 July 2017

We're sorry that you had this experience with our company and I apologize for poor customer service and the inconvenience it caused. Thank you for taking time to write a review. If you would like to provide additional information so we can make improvements to...More

Reviewed 6 July 2017 via mobile

My wife and I have used CME many times to travel to/from the airport. The drivers are excellent in summer or winter and the vans are reasonably comfortable for the price. Scheduling is easy online. I continue to recommend this way of transportation.

Thank David C
Ride_CME, Social Marketer at Colorado Mountain Express, responded to this reviewResponded 6 July 2017

DrDeut we are pleased to hear that booking online is easy for you! We appreciate your continued travel with us and hope to see you again soon!

Reviewed 22 June 2017 via mobile

I booked the shuttle for myself and my husband to get from Denver to Aspen. The shuttle was easy and the drive is beautiful. Our drivers were on time and very friendly. It took just shy of 5 hours. They make one comfort stop on...More

Thank jane p
Ride_CME, Social Marketer at Colorado Mountain Express, responded to this reviewResponded 23 June 2017

Thanks for taking the time to review Colorado Mountain Express Jane! We are glad that you enjoyed the ride and that the drivers were friendly. We hope you travel with us again!

Reviewed 20 June 2017

After using this service to and from Vail, I think how good of an experience you have is related to your driver and the vehicle you are in. Going to Vail, our driver jammed 8 of us in a small van with our luggage going...More

1  Thank Hortman55
Ride_CME, Social Marketer at Colorado Mountain Express, responded to this reviewResponded 21 June 2017

Thank you for taking the time to review your experience on CME. I am sorry that your first experience was not as pleasant as your return and will be using your review to make improvements to our processes and training. You are correct that a...More

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Ask a question
Questions & Answers
asssun
17 September 2017|
AnswerShow all 2 answers
Response from Ride_CME | Property representative |
Hi Asssun, Unfortunately we only travel to Aspen from Frisco in our premier vehicles. We can take you there from Denver International Airport on a shared shuttle. Please call us at 970-754-7433 to discuss your options... More
0
Votes
31bags
4 February 2017|
AnswerShow all 5 answers
Response from Ride_CME | Property representative |
Hello! I would say the average tip per person is $5 - $10. It is generally about 10% of the shuttle fare. If you are riding with CME Premier, private transportation options, driver gratuity of 15% is included in the rates.
0
Votes
nlido5
10 October 2016|
Answer
Response from Ride_CME | Property representative |
Hello. 45 minutes is very close. Denver Int'l Airport is very large and you need to take a train to the main terminal. If you have checked luggage, this is not quite enough time.
0
Votes