Plaza West Covina
Plaza West Covina
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133 within 10 kms
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
4.0
28 reviews
Excellent
11
Very good
11
Average
3
Poor
3
Terrible
0
Nikki S
Los Angeles, CA40 contributions
Feb 2022
This is going to be a bit of a story, so bear with me. I was with a different gym but was looking for options for when my membership there ran out. My sister and I were able to do a day pass here at Gold's Gym and it seemed like a great place. The facility is clean, there's a lot of equipment, there are more amenities... Seemed really nice.
I spoke to Johel (sp?) and he was understanding that we wouldn’t be signing up that day, and he seemed pretty chill. So, fast forward to the end of our memberships at our previous gym. I'm super excited to go to Gold's and get signed up. We had looked at signing up online but were convinced to come in and sign up. We were told that the gym fee could be moved 90 days out to match what it said online. And we sign up on January 31st. On February 1st, we call in to double-check on some things and get told it can't. Cannot speak with Johel. Get a major run-around while we’re trying to get all our ducks in a row.
We come in and deal with Chris Pasos. He's very dismissive of the concerns that we have and brushes off the questions my sister asks. She was becoming very anxious because of his attitude and he just laughed it off! That's a nonstarter - especially for me. We decide to use the 5-day policy to cancel the membership. I have no desire to be a part of a gym where people disregard our concerns and laugh off anxiety.
I would've given this gym a one-star review, except for the fact that during this in gym experience, Matt Laterza (who is normally a personal trainer) heard our concerns and came over to diffuse the situation. He didn’t have to come over, he could have very easily gone about his business. He heard our worries and did the best he could to put them to rest. He printed out copies of the things we asked about, including confirmations and ticket request numbers so that we would have proof that things were canceled out as they were supposed to be, with time stamps just in case the system on the other end took longer than it was supposed to.
So, Matt Laterza, you get 5 stars. Chris Pasos, you get negative stars for how you treated my sister. The sad thing is, had Matt been the one to deal with us first when we came in, even without the yearly fee being able to be moved, we might have stayed. His attitude was great, he was patient and understanding. That’s the kind of customer service people want to have. Not a cavalier, dismissive attitude. People want to feel heard even when you can’t do what they ask.
Also, be warned, that there's a lot of charismatic, fast, double-talking when you are about to signup and you get steamrolled to get you in the door. So bear that in mind.
I spoke to Johel (sp?) and he was understanding that we wouldn’t be signing up that day, and he seemed pretty chill. So, fast forward to the end of our memberships at our previous gym. I'm super excited to go to Gold's and get signed up. We had looked at signing up online but were convinced to come in and sign up. We were told that the gym fee could be moved 90 days out to match what it said online. And we sign up on January 31st. On February 1st, we call in to double-check on some things and get told it can't. Cannot speak with Johel. Get a major run-around while we’re trying to get all our ducks in a row.
We come in and deal with Chris Pasos. He's very dismissive of the concerns that we have and brushes off the questions my sister asks. She was becoming very anxious because of his attitude and he just laughed it off! That's a nonstarter - especially for me. We decide to use the 5-day policy to cancel the membership. I have no desire to be a part of a gym where people disregard our concerns and laugh off anxiety.
I would've given this gym a one-star review, except for the fact that during this in gym experience, Matt Laterza (who is normally a personal trainer) heard our concerns and came over to diffuse the situation. He didn’t have to come over, he could have very easily gone about his business. He heard our worries and did the best he could to put them to rest. He printed out copies of the things we asked about, including confirmations and ticket request numbers so that we would have proof that things were canceled out as they were supposed to be, with time stamps just in case the system on the other end took longer than it was supposed to.
So, Matt Laterza, you get 5 stars. Chris Pasos, you get negative stars for how you treated my sister. The sad thing is, had Matt been the one to deal with us first when we came in, even without the yearly fee being able to be moved, we might have stayed. His attitude was great, he was patient and understanding. That’s the kind of customer service people want to have. Not a cavalier, dismissive attitude. People want to feel heard even when you can’t do what they ask.
Also, be warned, that there's a lot of charismatic, fast, double-talking when you are about to signup and you get steamrolled to get you in the door. So bear that in mind.
Written 2 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tom
Culver City, CA3 contributions
Dec 2020
Great shopping mall lot of high end stores to shop i come up across a store MOBILE FIXX got some cases from there and shoes from foot locker
Written 19 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Trail622546
La Puente, CA13 contributions
Jan 2019 • Solo
I go to the Nordstrom Rack from time to time to check their clothes. I have bought tops & bras there that I like. Macy's is on the other end of the Mall, but I like their Woman's dept & their MC handbags
Written 19 March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
magggie_bo
West Covina, CA7 contributions
Jun 2018 • Family
Good market with fresh fruits and veggies and very good smoothies! The place has a restaurant for a quick bite.
Written 18 June 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anthony L Burns
San Jose, CA409 contributions
Feb 2018 • Business
This is one of my Ex's favorite malls the shops are upscale,and clean.I want to apologize to the 2 white girls I left in the garage I picked up at the West Covina mall it was an Emergency.I owe you 2 free lunch,and dinner or we can make a deal.-Anthony
Written 16 March 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NiJa C
2 contributions
Mar 2018
Title pretty much sums the Plaza up. Definitely not a great mall, very simple and even had some weird tenants like a school and a real estate agents office lol. Still had some big anchors though and the essentials if you need them but average at best
Written 4 March 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HardBop
Covina, CA122 contributions
Dec 2017 • Couples
This mall has been upgraded in the past 10 years or so, but it's not of the level of a Santa Anita or Brea, which are larger and more regional in draw. Also, if you're a Baby Boomer, other than the Macy's, this is a mall that caters more to younger tastes in clothes. It does have some good restaurants though, like Lazy Dog and Lucille's.
Written 20 December 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
X6035ANtonym
23 contributions
Oct 2017 • Couples
If you are a teen, or looking for shoes or jewelry this is the place. Been going here since 1986 and I can see the decline.
Written 11 October 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Terry B
Los Angeles30 contributions
Aug 2017
Plenty of stores to shop. Macy's, J CPenneys, Sears, Best Buy, Nordstrom Rack, Sees Candies to name a few. Plenty of parking in and around the plaza. It is two stores only. So need for long walks to walk from one store to another. Close to freeway 10
Written 16 August 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julius C
San Francisco, CA2 contributions
Jan 2017 • Friends
I grew up going to this mall and I always enjoy shopping here. They renovated it a few years ago and added more restaurants which made the mall more enjoyable.
Written 9 January 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Claim your listingPlaza West Covina - All You Need to Know BEFORE You Go (2024)
Frequently Asked Questions about Plaza West Covina
- Hotels near Plaza West Covina:
- (0.53 km) Travelodge Inn & Suites by Wyndham West Covina
- (0.56 km) Walnut Inn & Suites
- (0.92 km) Covina Motel
- (11.96 km) Ayres Suites Diamond Bar
- (5.25 km) Best Western Plus West Covina Inn
- Restaurants near Plaza West Covina:
- (0.01 km) Cinnabon
- (0.10 km) Lazy Dog Restaurant
- (0.07 km) Lucille’s Smokehouse BBQ
- (0.14 km) TCBY
- (0.11 km) Chipotle Mexican Grill
- Attractions near Plaza West Covina:
- (0.50 km) Galaxy Sports Bar
- (0.12 km) JCPenney
- (0.20 km) Nordstrom Rack
- (0.96 km) The Cove
- (0.25 km) Macy's