SuperShuttle

SuperShuttle, Los Angeles: Address, Phone Number, SuperShuttle Reviews: 2/5

What people are saying
Avoid at all costs!!
Jan 2020
This is actually a review of ExecuCar, which I found through the website of SuperShuttle. On Dec 1, 2019, I booked a private car for pick up at LAX for transfer to a hotel in San Pedro. PAID IN FULL. Arrived in LAX on Jan 4, 2020 --no Execucar. After over an hour trying to get through to a phone number, using roaming on my out of country cell, a volunteer appears at the information site. She said she remembers hearing that day that the company stopped servicing LAX several days ago as they were in arrears for non payment of fees. After much phoning around to many other shuttle services, being told to go to this pillar, then that one in the airport, a bus and a taxi and 5 hours later we arrive at our hotel. Not a good start , by any means , to our trip of a lifetime!!!! Called Execucar today after arriving home from our extended trip. Many minutes on hold, spoke to nice person who started ryming off 'all the execs left the office, drivers out of business etc." Told her that was not my problem as it was terrible to be stranded at an airport, (one I find very unhelpful to travellers) . She said at least you got your money back--which is true, thank goodness- but with all my contact info not the courtesy of an email advising us no one would be there??? I asked for contact information higher up in the company (as they are still operating in "select locations") and was told there was nothing she could provide. I did advise her that I would take to the internet to warn fellow travellers. Would never recomend this company or SuperShuttle to anyone !! And I am so sorry if anyone who took my recommendation when I posted their info on a cruise forum. My aplogies if you booked this scam company.

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Tours and Tickets

2.0
724 reviews
Excellent
120
Very good
73
Average
36
Poor
56
Terrible
439

marbella50
Ontario197 contributions
Avoid at all costs!!
Jan 2020
This is actually a review of ExecuCar, which I found through the website of SuperShuttle. On Dec 1, 2019, I booked a private car for pick up at LAX for transfer to a hotel in San Pedro. PAID IN FULL. Arrived in LAX on Jan 4, 2020 --no Execucar. After over an hour trying to get through to a phone number, using roaming on my out of country cell, a volunteer appears at the information site. She said she remembers hearing that day that the company stopped servicing LAX several days ago as they were in arrears for non payment of fees. After much phoning around to many other shuttle services, being told to go to this pillar, then that one in the airport, a bus and a taxi and 5 hours later we arrive at our hotel. Not a good start , by any means , to our trip of a lifetime!!!!

Called Execucar today after arriving home from our extended trip. Many minutes on hold, spoke to nice person who started ryming off 'all the execs left the office, drivers out of business etc." Told her that was not my problem as it was terrible to be stranded at an airport, (one I find very unhelpful to travellers) . She said at least you got your money back--which is true, thank goodness- but with all my contact info not the courtesy of an email advising us no one would be there??? I asked for contact information higher up in the company (as they are still operating in "select locations") and was told there was nothing she could provide. I did advise her that I would take to the internet to warn fellow travellers.

Would never recomend this company or SuperShuttle to anyone !! And I am so sorry if anyone who took my recommendation when I posted their info on a cruise forum. My aplogies if you booked this scam company.
Written 11 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Don C
Lakewood, CA206 contributions
They were very good, but they are now defunct
Oct 2019
They were very good, but they evidently could not handle the competition from Uber, Lyft, etc and they are now defunct
Written 10 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

mra25
The Hague, The Netherlands18 contributions
excellent
Oct 2019
Nice way to travel from airport to hotel. Cheap and fast. buy ticket at desk outside. friendly staff
Written 7 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Tom G
Northville, MI4 contributions
Cancun - terrible service
Feb 2020
Dont take Super Shuttle - terrible service - no response at telephone number listed - made us arrive at airport over 4 hours early for our flight - will never use them agan=in
Written 22 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Bob S
Taylorsville, KY5 contributions
Super Shuttle to San Pedro hotel near cruise port
Nov 2019
excellent service. driver called me & told me best spot to meet him. Right on time. Could not have been better
Written 29 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Spencer
1 contribution
Disgusting Company
Jan 2020
Company let me know AFTER I landed at LAX that they cancelled on me. Left 7 of us stranded at the airport with no way to our lodging. This was a round trip booking, and on the way to the airport, our driver was the angriest horn honking, tail gating, road raging driver you could imagine. NEVER book this garbage company.
Written 29 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Steve
Honolulu, HI1 contribution
Terrible experience - Company is a joke.
Jan 2020
I booked shuttle service to and from LAX to Anaheim. A few weeks before my trip I noticed they refunded my money on my Credit card statement. I checked my trip status on their website, and it showed cancelled. They cancelled my reservation without a call, text, or even an email. I tried to call Super shuttle, their phone service merely said they no longer service LAX.
terrible customer service......company is an absolute joke.
don't waste your time.
Written 22 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Shauna B
1 contribution
DO NOT USE THIS COMPANY
Dec 2019
Completely unreliable and am still trying to get a refund for an airport transfer that didnt show up. Flying from Brisbane Australia to LAS, I booked an airport transfer from LAX to Anaheim for 5th December and the didnt show up (had confirmation # etc). I called asking where they were and was told "we dont pick up that late" (it was 10pm at night). I had to make alternative arrangements. I emailed them to get a refund as per their website and still have not received it. I have tried calling, emailing and been given a false email address, a phone number that is out of service. This company is a SCAM!!!!
Written 15 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Judith L
19 contributions
No Show
Nov 2019
We booked our super shuttle transfer from LAX to the cruise port at least a month in advance.
When we eventually found an agent at LAX (not the place indicated on our booking), we were informed that they didn’t have our booking and that there were no drivers anyway to take us to the cruise port.
After getting assistance from staff at the airport who rang super shuttle for us, the agent did get our booking on their tablet but still insisted there were no drivers going to the cruise port.
After waiting half an hour with no drivers willing to take us to the port, and advice from the agent and the LAX staff member we went to get a taxi which cost double of what we originally paid for our shuttle.
After 2 months and around 5 emails we have yet to get our shuttle cost refunded!
Absolutely diabolical service and customer service. Do not use!
Written 15 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Carolyn
11 contributions
Bad experience and couldn't be bothered to reply to my email.
Dec 2019 • Family
We took an Execucar from LAX to Disney on the 18th of December and had an awful experience. I wrote the following email to them on the 20th of December and as of the 10th of January I had not had a reply. I would NEVER use Execucar again:

Hello

We were not happy with our taxi ride yesterday.

Primarily, the driver spoke on his phone without hands free which we understand is illegal in the state of California and not ok when we have children in the car.

The car was not clean; it smelled and had garbage from previous customers in the back.

The driver's driving style was very aggressive. Recognising the traffic was very heavy, he drove very close to the cars in front of him and frequently had to break suddenly.

There was a booster seat left in the car which we were asked to move ourselves and the back passenger side seat belt did not work, forcing me to sit in the middle rather than being comfortable.

We would never have tipped him so I don't appreciate you taking tip out and would, at the very least, like it refunded.

I will leave it to your discretion as to how you manage the other items including the illegal behaviour.

Thank you.

Carolyn
Written 10 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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