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Urban Jump Trampoline Park

Ghyll Road | Industrial Estate, Heathfield TN21 8AW, England
+44 1435 863277
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Review Highlights
Food at urban jump.

I ordered a bacon baguette and a sausage roll this morning at 10:56. I didn't receive either of... read more

Reviewed yesterday
georgiadonoghue
,
East Sussex, United Kingdom
via mobile
Really like this place, spacious, new and great fun

Love this new concept of encouraging children to get out and about and playing rather than gaming... read more

Reviewed 3 days ago
Sheshe B
,
East Sussex, United Kingdom
Read all 112 reviews
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Overview
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A super exciting multi activity centre for all the family and people of all ages and abilities. Huge trampoline park, unique Urban Rainforest, soft play for the toddlers and relaxing UJ Cafe for everyone. Something for everyone all under one roof.
  • Excellent65%
  • Very good23%
  • Average6%
  • Poor4%
  • Terrible2%
Travellers talk about
“ninja warrior” (10 reviews)
“soft play” (11 reviews)
Open Now
Hours
Hours Today: 9:00 AM - 9:00 PM
Suggested Duration: 1-2 hours
LOCATION
Ghyll Road | Industrial Estate, Heathfield TN21 8AW, England
CONTACT
Website
+44 1435 863277
Write a ReviewReviews (112)
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All reviews
"ninja warrior"
in 10 reviews
"soft play"
in 11 reviews
"birthday treat"
in 7 reviews
"year olds"
in 7 reviews
"great fun"
in 12 reviews
"foam pit"
in 4 reviews
"party host"
in 4 reviews
"assault course"
in 4 reviews
"safety briefing"
in 4 reviews
"general manager"
in 2 reviews
"fun hour"
in 2 reviews
"all ages"
in 7 reviews
"duty manager"
in 2 reviews
"cafe prices"
in 2 reviews
"keeping an eye"
in 2 reviews
"polite staff"
in 2 reviews
"great place for kids"
in 2 reviews
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1 - 10 of 112 reviews

Reviewed yesterday via mobile

I ordered a bacon baguette and a sausage roll this morning at 10:56. I didn't receive either of these until 11:24. This was outrageous. How does it take that long? When it came out it looked awful and tasted the same. The service was terrible....More

Thank georgiadonoghue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago

Love this new concept of encouraging children to get out and about and playing rather than gaming. Has lots of trampolines, a basketball area, a dodgeball area, a climbing wall and like a gladiator conflict area, a climbing area, kind of indoors go ape on...More

Thank Sheshe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago via mobile

The best in Sussex. That is what my children said today. We have been to many trampoline parks. This was the biggest by far and was enjoyed by all the kids we took along. A fantastic welcome by the manager and a good choice of...More

Thank Scaljon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 1 week ago via mobile

I've been here on multiple occasions now and and it is a really fun place to go. There are loaaads of trampolines, a foam pit, the jungle play area/assualt course and my favourite, dodgeball. There is good food there also. The only downside is the...More

Thank Callooom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 1 week ago

Thanks so much for your comments and it’s great you love Urban Jump. It’s really hard to strike the right balance between ensuring all our staff make out customers’ experience the best it can be and ensuring the rules are followed so everyone is safe...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

I really enjoyed coming here with my kids and they all enjoyed it. Although I think that you must fix the air conditioning as it is really hot. I came out boiling. You get grippy socks and will have to watch a safety video and...More

1  Thank HeyitsJade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 2 weeks ago

Thank you for your comments and it’s great that you all loved the place. We know it’s hot in some places with this crazy heatwave we’re having and we thought all of our large fans and extraction would do the trick, but these extreme temperatures...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

I booked a birthday party for 10 children for a date in August at fairly short notice. The booking process online was very easy to use and a follow up email was sent swiftly with instructions on how to complete the waiver for all children....More

Thank Katie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 2 weeks ago

Fantastic and we receive so many reviews which mention Sophie and her fellow party hosts. We hear time and time again how much they add to our customer experience and we always make sure they get to read lovely customer feedback when it is received...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

It was our first visit to urban jump after hearing great things about the place and we wasn't disappointed. My daughter and her friends had the most amazing party. From booking the party to the end of the party nothing was too much trouble. All...More

Thank HayleyBarney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 2 weeks ago

What a lovely review and we are absolutely over the moon to hear your thoughts on the party, the booking process and the experience you and the children had at Urban Jump. So nice to read your review and thanks so much for sharing for...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We visited urban jump at 9am ish on one Sunday morning because we have two young children ages 1 and 3 they let you have a hour in there with the little ones before it gets busy! The kids really enjoyed it but the parents...More

Thank Jaymackie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 3 weeks ago

What a great review and we’re so happy everyone seems to love the place. We can’t wait to see you all again very soon. Thanks you, Urban Jump 👍🏽

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We booked our two boys birthday party at Urban Jump yesterday, 21 July. We paid for 20 children and asked over the phone if one extra child comes on the day will it be a problem. I was told no,not if it is just one....More

1  Thank sarahhelenab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 3 weeks ago

Dear Sarah Thank you for taking the time to provide us with some feedback. I am sorry you felt the response you had to adding an extra child to your party booking on arrival was not handled professionally. We will take this feedback on board...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2018

Great time, good place for all ages, including me im 46!. Kids love it and its a good way for them to get excise . Socks are charged extra and i would say the drinks there are over price, but apart from that is a...More

Thank Kevin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 12 July 2018

Thank you Kevin, lovely review comments. Thanks so much and we hope to see you all again very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
Sam m
7 July 2018|
Answer
Response from UrbanJump | Property representative |
16 years of age minimum
0
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