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Urban Jump Trampoline Park

Closed Now: 10:00 AM - 8:00 PM
Open today: 10:00 AM - 8:00 PM
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Review Highlights
Fantastic fun and friendly staff!

We attended for a birthday treat for our daughter and her friends. Excellent service from the... read more

Reviewed 7 September 2018
Aaron A
via mobile
Brilliant!! And lovely staff!!

Really good range of facilities! Nice and clean and good condition. The urban jungle part the kids... read more

Reviewed 25 August 2018
lh123416
,
London, United Kingdom
via mobile
Read all 114 reviews
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Traveller Overview
  • Excellent66%
  • Very good22%
  • Average6%
  • Poor4%
  • Terrible2%
Travellers talk about
“ninja warrior”(10 reviews)
“soft play”(11 reviews)
About
A super exciting multi activity centre for all the family and people of all ages and abilities. Huge trampoline park, unique Urban Rainforest, soft play for the toddlers and relaxing UJ Cafe for everyone. Something for everyone all under one roof.
Closed Now
Hours Today: 10:00 AM - 8:00 PM
See all hours
Suggested duration: 1-2 hours
Contact
Ghyll Road | Industrial Estate, Heathfield TN21 8AW, England
Website
+44 1435 863277
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Reviews (114)
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All reviews ninja warrior soft play birthday treat great fun year olds safety briefing foam pit party host assault course general manager fun hour duty manager all ages cafe prices keeping an eye great place for kids polite staff
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1 - 10 of 114 reviews
Reviewed 7 September 2018 via mobile

We attended for a birthday treat for our daughter and her friends. Excellent service from the manager and staff and they had a fantastic fun at the Friday night disco! Even the adults can get involved! Even though you may ache in the morning I...More

Thank Aaron A
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 8 September 2018

Fantatsic review Aaron and you’re absolutely right, Urban Jump is for everyone: kids, parents, grandparents and anyone else besides. We absolutely love that you all had a great time with us and we can’t wait to see everyone here again

Reviewed 25 August 2018 via mobile

Really good range of facilities! Nice and clean and good condition. The urban jungle part the kids loved!! The manager Mathew was really welcoming and helpful! Can’t wait to go back! Thanks Urban Jump!

Thank lh123416
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 27 August 2018

On behalf of Matthew and all of the wonderful Urban Jump crew, let me say how delighted we are to hear you loved our centre and that we can’t wait to see you all again really soon.

Reviewed 17 August 2018 via mobile

I ordered a bacon baguette and a sausage roll this morning at 10:56. I didn't receive either of these until 11:24. This was outrageous. How does it take that long? When it came out it looked awful and tasted the same. The service was terrible....More

1  Thank georgiadonoghue
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 22 August 2018

Dear Georgia, I am sorry you did not enjoy your visit to us. Please could you email me to give any further details on who you spoke in the cafe regarding your delayed food order and whether a refund and apology was offered. Regarding your...More

Reviewed 16 August 2018

Love this new concept of encouraging children to get out and about and playing rather than gaming. Has lots of trampolines, a basketball area, a dodgeball area, a climbing wall and like a gladiator conflict area, a climbing area, kind of indoors go ape on...More

Thank Sheshe B
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 22 August 2018

Lovely feedback and thank you for so much for it. You’re absolutely right with your reference to the ‘frustrations’ about socks and the briefing, they are all requirements of our insurers and safety is our primary concern alongside ensuring everyone has a fabulous time with...More

Reviewed 15 August 2018 via mobile

The best in Sussex. That is what my children said today. We have been to many trampoline parks. This was the biggest by far and was enjoyed by all the kids we took along. A fantastic welcome by the manager and a good choice of...More

Thank Scaljon
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 22 August 2018

What fabulous feedback and we certainly love to hear our lovely customers speak so highly of Urban Jump. We are so proud that so many people love the place. Thanks again and we look forward to seeing you and your friends and family all back...More

Reviewed 5 August 2018 via mobile

I've been here on multiple occasions now and and it is a really fun place to go. There are loaaads of trampolines, a foam pit, the jungle play area/assualt course and my favourite, dodgeball. There is good food there also. The only downside is the...More

Thank Callooom
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 7 August 2018

Thanks so much for your comments and it’s great you love Urban Jump. It’s really hard to strike the right balance between ensuring all our staff make out customers’ experience the best it can be and ensuring the rules are followed so everyone is safe...More

Reviewed 2 August 2018 via mobile

I really enjoyed coming here with my kids and they all enjoyed it. Although I think that you must fix the air conditioning as it is really hot. I came out boiling. You get grippy socks and will have to watch a safety video and...More

1  Thank HeyitsJade
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 3 August 2018

Thank you for your comments and it’s great that you all loved the place. We know it’s hot in some places with this crazy heatwave we’re having and we thought all of our large fans and extraction would do the trick, but these extreme temperatures...More

Reviewed 31 July 2018

I booked a birthday party for 10 children for a date in August at fairly short notice. The booking process online was very easy to use and a follow up email was sent swiftly with instructions on how to complete the waiver for all children....More

Thank Katie D
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 2 August 2018

Fantastic and we receive so many reviews which mention Sophie and her fellow party hosts. We hear time and time again how much they add to our customer experience and we always make sure they get to read lovely customer feedback when it is received...More

Reviewed 31 July 2018

It was our first visit to urban jump after hearing great things about the place and we wasn't disappointed. My daughter and her friends had the most amazing party. From booking the party to the end of the party nothing was too much trouble. All...More

Thank HayleyBarney
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 2 August 2018

What a lovely review and we are absolutely over the moon to hear your thoughts on the party, the booking process and the experience you and the children had at Urban Jump. So nice to read your review and thanks so much for sharing for...More

Reviewed 24 July 2018 via mobile

We visited urban jump at 9am ish on one Sunday morning because we have two young children ages 1 and 3 they let you have a hour in there with the little ones before it gets busy! The kids really enjoyed it but the parents...More

Thank Jaymackie
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 24 July 2018

What a great review and we’re so happy everyone seems to love the place. We can’t wait to see you all again very soon. Thanks you, Urban Jump 👍🏽

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Questions & Answers
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Sam m
7 July 2018|
Answer
Response from UrbanJump | Property representative |
16 years of age minimum
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