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Urban Jump Trampoline Park

Closed Now: 9:00 AM - 7:00 PM
Open today: 9:00 AM - 7:00 PM
Review Highlights
Good workout

Great way to spend a couple of hours letting off some steam. So much to do for the kids. Recommend... read more

Reviewed 5 weeks ago
H3413AEchrisa
,
Heathfield, United Kingdom
via mobile
Overall a really good place to go!

A lot of thought has gone into set-up Urban Jump. It is spotlessly clean, the cafe areas are... read more

Reviewed 7 November 2018
amandahare63
,
Heathfield, United Kingdom
Read all 128 reviews
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Traveller Overview
  • Excellent64%
  • Very good23%
  • Average6%
  • Poor4%
  • Terrible3%
Travellers talk about
“ninja warrior”(10 reviews)
“soft play”(15 reviews)
“great fun”(15 reviews)
About
A wonderful place for people of all ages. Awesome trampoline park, rainforest, softplay, party & conference rooms & cafes and more. Everyone’s welcome.
Closed Now
Hours Today: 9:00 AM - 7:00 PM
See all hours
Suggested duration: 1-2 hours
Contact
Ghyll Road | Industrial Estate, Heathfield TN21 8AW, England
Website
+44 1435 863277
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Reviews (128)
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LanguageEnglish
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All reviews ninja warrior soft play great fun party host foam pit birthday treat safety briefing year olds general manager assault course all ages duty manager visited for the first time cafe prices keeping an eye staff were really friendly great place for kids
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1 - 10 of 128 reviews
Reviewed 2 weeks ago via mobile

We had fun for our daughters 4th birthday. Great that you can stay for up to 4hrs and use the soft play too. Only bad point - healthy and safety gone mad!!!! You literally couldn’t do anything and we felt like we were being watched...More

Date of experience: November 2018
Thank claireduffy15
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 1 week ago

Dear Claire, Thank you for your review. I am sorry if you felt the health and safety procedures we follow were too much on the Mini Mornings session you attended. Our procedures such as the safety briefing, Marshall to customer ratio, training of staff and...More

Reviewed 3 weeks ago via mobile

Overall, the kids loved it. However, the staff in the cafe were useless. I ordered food. Nearly 50 minutes and 3 trips back to the counter we were still waiting. And why? Because they had run out of baguettes and couldn't be bothered to either...More

Date of experience: November 2018
Thank Sorcha B
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 1 week ago

Dear Sorcha, Thank you for your review. I am sorry our service didn’t meet expectations. On investigation I understand we needed to bake off more baguettes and offered you an alternative in the meantime which you declined. Apologies again.

Reviewed 5 weeks ago via mobile

Great way to spend a couple of hours letting off some steam. So much to do for the kids. Recommend that you book in advance.

Date of experience: June 2018
Thank H3413AEchrisa
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 4 weeks ago

Fantastic and glad you had a fab time at the centre with us. It’ll be great to see you again in the future. 👍🏽

Reviewed 7 November 2018

A lot of thought has gone into set-up Urban Jump. It is spotlessly clean, the cafe areas are immaculate and very well priced. The trampoline and soft play areas are kept in excellent order. I have been to a mixed group and with brownies.More

Date of experience: December 2017
Thank amandahare63
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 8 November 2018

Amanda, wow, we need to get you into our marketing team! We couldn’t write anything better about ourselves than that and we’re absolutely delighted you love it here. Spread the word amongst friends and family. We can’t wait to see you again very soon. Thank...More

Reviewed 3 November 2018 via mobile

Great location with lots of parking, booked online however it’s cheaper via Groupon. The facility really caters for children and adults of all ages and also hosts parties. It was very well organised and the staff in the main were very helpful. After the jumping...More

Date of experience: November 2018
Thank mrsi1969
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 5 November 2018

What a great review and we’re over the moon when we see guests who have come for their 1st visit love it so much. We can’t wait to see you again very soon ❤️

Reviewed 28 October 2018 via mobile

We visited for the first time with a 5 and 12 year old, both really enjoyed it and we would definatly return! We paid to bounce which was fun but we could also sit and watch them too, food smelt great too, I just wish...More

Date of experience: October 2018
Thank Naomi W
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 29 October 2018

Naomi, that is absolutely lovely to read that review and we are beyond delighted that you and your lovely family enjoyed it so much. We’d love to host your daughter’s party, theybare extrmely popular. See you all again very soon 👍🏽

Reviewed 27 October 2018 via mobile

We visited Urban jump today with a group of friends and everything took such a long time, firstly trying to check in took about 15 minutes yet there weren’t many people even waiting. The girl at the front desk couldn’t have looked more bored if...More

Date of experience: October 2018
Thank Laura K
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 5 November 2018

Laura We’re really sorry to read your review and it bothers us you felt you had such a bad time. We receive very little negative feedback thankfully but in every instance we get in touch with the customer to understand what went wrong and what...More

Reviewed 26 October 2018 via mobile

I took 3 boys aged 12 after 2 hours of flips & jumping then some delicious food ~ they were pretty quiet for the rest of the afternoon ~a perfect afternoon tfor all as I sat drinking coffee & reading a book ~ top marks...More

Date of experience: October 2018
Thank vickidisney2018
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 27 October 2018

We’ll take those top marks with great delight Vicki! Glad you all had s wonderful time with us here and we can’t wait to see you all again in the future ❤️

Reviewed 26 October 2018 via mobile

Little expensive for taking four children for two hours as one hour isn't long enough for the distance travelled

Date of experience: October 2018
Thank Maxine W
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 27 October 2018

Thanks Maxine. We try our level best to keep everything priced as competitively ad we can do that everyone is able to come along and enjoy Urban Jump. See you all again soon we hope

Reviewed 25 October 2018 via mobile

Took my 6 year old son and 12 year old daughter for a 2 hour session they loved it and had a great time food was great staff were really friendly and helpful would recommended to all and kids can't wait to come a again

Date of experience: October 2018
Thank pamela w
UrbanJump, Owner at Urban Jump Trampoline Park, responded to this reviewResponded 27 October 2018

What a fab review Pamela and we so pleased you and the family had such a wonderful time with us. Thanks for spreading the word about our place and we can’t wait to see you all here again soon ❤️

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Questions & Answers
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Sam m
7 July 2018|
Answer
Response from UrbanJump | Property representative |
16 years of age minimum
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