Emperors Palace
Emperors Palace
4
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Fit for true Emperors in more ways than one, Emperors Palace Hotel Casino Convention and Entertainment Resort welcomes all to experience true luxury and excitement. Emperors Palace offers luxurious accommodation in four unique hotels, a glorious health and beauty spa, a magnificent casino with unparalleled gaming enjoyment, the finest in dining options, spectacular entertainment choices, world class conference facilities, and impeccable service. Come to Emperors Palace. Come to the Palace of Dreams!
Duration: More than 3 hours
Suggest edits to improve what we show.
Improve this listingTours & experiences
Explore different ways to experience this place.
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Top ways to experience Emperors Palace and nearby attractions
The area
Address
Reach out directly
Best nearby
Restaurants
132 within 5 kms
Attractions
23 within 10 kms
See what travellers are saying
- Jo KWorcester, United Kingdom9,021 contributionsLove ❤️ this complex next to peermont. January stay.It’s like a mini vegas here. Quite surreal but we absolutely loved 🥰 it. So close to airport. We stayed to start our African adventure from the uk 🇬🇧. Great place to kick back and relax. Love hooters in the complex.Visited January 2024Travelled as a coupleWritten 16 January 2024
- MasvagasWorld1 contributionItalian kitchen and grill - tired and tattyItalian kitchen and grill at Emperors food was good, but my living, the seats were tatty, with the coverings gone and a dirty material left to sit on. Just grubby and unacceptable given hygiene and image. Very disappointingVisited January 2024Travelled with familyWritten 28 January 2024
- nancyn9622 contributionsExceptionally brilliant StaffA rather joyous experience. From checking in with Zintle to the breakfast comi chef Dineo, I was very pleasantly surprised.. The staff really was exceptional! One improvement I suggest is to have thicker curtains in the rooms as lights from outside did keep is awake. Your staff on the other hand, pay them more. All in all, THANK YOU for a genuinely pleasant stay.Visited August 2024Travelled with familyWritten 13 August 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
Contribute
Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
4.0
4,547 reviews
Excellent
2,342
Very good
1,410
Average
451
Poor
168
Terrible
177
NlG
1 contribution
Oct 2020 • Family
My experience at emperors started nice I took my two young kids to see a long awaited movie which was perfect. When we arrived at the entrance the boom gates where open with no cashiers so like every car in front of me I drove right in. No one stopped us saying anything abiut paying. We watched the movie then proceeded to leave as we came to the exit the sercruity guard told me I need to swipe my card I told him I don't have a card and he then told me I must give him R10 then he will let me leave. I said no as if I had to pay they should of had someonr at the cashier booth as we drove in as then I would get a reciept. He then become rude with me saying "can't I read when I drove in as it says swipe card or pay R 10? "This made me very cross as firstly he shouldnt be speaking to me like that infront of my small children like that and then demanding I give him money. I don't have a problem paying the R10 but no where does it state please pay when leaving and give it to the sercruity guard - I have a feeling he was taking advantage of a women alone and thought he would make extra cash by coning people without a card. When I asked to speak to a manager he was very quick to open the booth. I feel emperors must look into this situation or make it clear how payment should be made for parking must be done.
Written 28 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
michelleandrewm2020
Johannesburg, South Africa1 contribution
Jan 2020 • Couples
Entertainment over the festive season was absolutely horrifying. Singers and entertainers on main stage could not sing and were screaming with their high pitched voices. All players were complaining of the same experience. Management, cleaners and waiters were not visible and it was a hassle to find one of them. Emperors Palace no longer place of choice for entertainment.
Written 5 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback.
Looks like we disappointed you.
Rest assured we will work harder and improving our service levels offered to you.
Best Regards,
Rekha Bothma
General Manager - Hospitality
Written 10 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Praveen147000
1 contribution
Jan 2020 • Family
The main Hotel is awesome. I simply love staying there. The casino is great and the staff are very friendly. Once the hosts get to know you, they treat you so well that you feel so good almost like you become good friends or family. My host knows my family well and we have a good relationship. Emperors Palace knows how to entertain us.Great place to be at!!!
Written 27 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback.
The team and I look forward to welcoming you back soon.
Kind Regards,
Rekha Bothma
General Manager - Hospitality
Written 28 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maqhawe
2 contributions
Mar 2023 • Couples
A security guard called moses at the entrance of the casino stopped me to check my bag and claimed my bag is beeping when in actual fact a while lady that had entered same time as me was the one who beeped and while he was checking my bag to find nothing another white guy walked through and his bag beeped and he didnt stop him a few “white” peoples bags were beeping and out of all them i was the only one who was stopped??? When i ask him why he isn’t searching them he didnt have a reason and was extremely rude and proud of what he is doing. I do not accept such treatment and would not advise anyone to go there if staff can disrespect us when we are the ones who come there to spend our money
Written 4 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eager Traveller
29 contributions
Dec 2019 • Family
We landed here on New Year’s Eve and whoa the place was busy ! But that was no excuse for the palace to be clean n shiny . We ate at the ocean basket although we had to wait for a table it was worth it when we were
Served fresh sushi and a seafood platter .
A lovely place to start your New Years with !
Served fresh sushi and a seafood platter .
A lovely place to start your New Years with !
Written 1 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback.
The team and I look forward to welcoming you back soon.
Kind Regards,
Rekha Bothma
General Manager - Hospitality
Written 10 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kanellakripotos60
Gauteng, South Africa1 contribution
Jan 2020
We used to go to Emperors every Friday night but battled to find a 1 or 2c machine to play. People leave their cards in the machine so you are unable to use them. There is no control with this. We now prefer to go to Time Square where this is controlled
Written 2 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback.
Looks like we disappointed you.
Rest assured we will work harder and improving our service levels offered to you.
Best Regards,
Rekha Bothma
General Manager - Hospitality
Written 3 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aysel
1 contribution
Jan 2020
I have stayed in January at this hotel for business purpose.
I have made payment half of whole hotel fee while checking otel as deposit and make payment while leaving hotel by different credit card. They told me they would make refund in 7 days. There is no refund so far.
I have sent several mail to hotel, they have never replied and blocked my mail address. They have obviously extorted my Money. It is unbelievable.
Keep away from this hotel!
I have made payment half of whole hotel fee while checking otel as deposit and make payment while leaving hotel by different credit card. They told me they would make refund in 7 days. There is no refund so far.
I have sent several mail to hotel, they have never replied and blocked my mail address. They have obviously extorted my Money. It is unbelievable.
Keep away from this hotel!
Written 11 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Aysl-Erg,
Kindly send your contact details through to us to make contact with your with regards to your reservation. You can send this through to Hotelmanagers@Emperorspalace.com
Thank you for your feedback.
Best Regards,
Rekha Bothma
General Manager - Hospitality
Written 12 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
N B
South Africa3 contributions
Mar 2020 • Family
Not a casino nor facility that I will recommend to anyone. Poor or low payout rate on slots and a 20 year old business that has become very stagnant. Unhappy, anxious staff and even management have become unresponsive.
Written 13 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback.
Looks like we disappointed you.
Rest assured we will work harder and improving our service levels offered to you.
Best Regards,
Rekha Bothma
General Manager - Hospitality
Written 16 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cassieg2510
Benoni, South Africa1 contribution
Jan 2020 • Couples
We love going to Emperors, everytime something different and excellent machines . Staff is friend and helpful, the whole experience is great and we always invite friends to join us. We love enjoying ourselfs and feeling safe no matter what the time . Thank you Emperors .
Written 4 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback.
The team and I look forward to welcoming you back soon.
Kind Regards,
Rekha Bothma
General Manager - Hospitality
Written 10 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Annamarie S
1 contribution
Jul 2024 • Family
I get invited to draws and reminders are sent as well. When I go o the draws I never get picked is this a race thing? As everyone that was picked lats night were of the same race and are also always picked. When I play as well i get no free games and after spending a great amount of money I will get one free spin that pays a mere amount of R 58.00!!!! This is ridiculous, but again we go back to the same thing next to me is another race playing on a lower bet then me and winning free games and great amount on them. The thing looks like you have to be in a certain race to get money or into draws. where can I complain about no payments being made to certain races because this is unacceptable.
Written 18 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paola C
Nairobi, Kenya
Como é a movimentação 2a feira de noite? Os estabelecimentos estarão abertos?
Written 12 January 2020
Hi, i would like to know if it is possible to just come for breakfast, even if am not staying in the hotel. if so how much is it per person? and how much for kids below 10 years?
Written 16 July 2019
Well, there are a number of restaurants and hotels. You can choose any.
Written 16 July 2019
Will there be any celebration of St Patrick's day at Emperors Palace for weekend of 16th March 2019?
Written 12 February 2019
It's a mall. Not sure if you can rent a room for 2 hrs. Not sure.
Written 21 June 2017
Hi Colleen
Would like to comment on one of your in-house restaurant Rossettas and l can not find their page and they are not listed under Emperors.If you can give me the link to comment or their direct email or can l use this platform.
Written 22 February 2017
I ate once at Rossettas I just I did not enjoy the food
Written 17 March 2017
Pokerfriend
Pietermaritzburg, South Africa
What is the state of poker at Emperors Palace? What stakes, minimum buyins etc? Are there any dairly or weekly tournaments ? what is the best time to play poker at Emperors? Are there any plans for Pot Limit Omaha cash games to be offered in future ?
Written 9 January 2017
Minium buy-ins have such a vast range, From R50 to R500+, depending on your preferences. They often have tournaments and prizes, you would have to visit their website or you would have to phone them to get more detailed information as it changes constantly. Busiest times are generally on weekends, Friday and Saturday nights, especially on days between 25th-31st of each month.
Written 16 February 2017
Boa tarde! Fiz reserva em um hotel em Kempton Park . Chego domingo18/12 por volta das 13h ficando em Joanes até 20/12 quero fazer o Kruger de 20/12 até 23/12 quando vou para Cape Town. Voce acha aconselhavel me hospedar no hotel dentro da area do shopping/cassino tendo em vista que viajo desacompanhada? Vc usou qual receptivo para fazer os passeios em Joanesburgo?Visitou o Kruger park?Por favor me da umas dicas!!!!
Telma
Written 8 November 2016
Bom, o hotel fica num complexo grande, que inclui um casino e portanto com bastante gente se movimentando por ali, especialmente Ă noite. É seguro atĂ© porque nĂŁo fica no centro de Joanes. No centro Ă© que a coisa poderia ser mais complicada durante a noite. Assim, em princĂpio, nĂŁo terá grandes problemas. Para me deslocar na visita que fiz em Joanes, solicitei a colaboração do staff da recepção. Eles tĂŞm colaboração com uma empresa local e assim escolhi o programa que mais se adaptou aquilo que pretendia fazer. É seguro e nĂŁo tem problema. O Kruger, como já o tinha visitado há alguns anos quando estive em Moçambique, desta vez nĂŁo fui lá, mas vale uma visita.
Written 9 November 2016
Showing results 1-10 of 12
*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
Is this your Tripadvisor listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim your listing