Shanghai Tower
Shanghai Tower
4.5
9:00 AM - 9:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM
Sunday
9:00 AM - 9:00 PM
About
Shanghai, Shanghai Region, China

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Tours and Tickets by Shanghai Tower
Travellers talk about
(127 reviews)
(19 reviews)
(70 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles1,936 reviews
Excellent
1,326
Very good
483
Average
104
Poor
16
Terrible
7

Vacation675337
1 contribution
1.0 of 5 bubbles
Mar 2024 • Couples
STAFF ARE AWFUL. They took 360 RMB and gave me NO tickets, NO REFUND. Definitely book online. They are rude to both Chinese and foreigners.

I paid for 2 tickets using WeChat yet the employee refused to give me them saying she hadn't received the payment yet. I showed her my phone for proof and the Chinese customer *right* behind me (who had been very closely watching my phone while I paid) told her too. She kept my phone for a while and looked at the computer for around 10-15 minutes "checking for the payment". This was 40 minutes before closing time so lots of people were trying to get a ticket. Apparently their system didn't receive it but instead of offering a solution like a cash refund or just printing the tickets anyway (because how much can an elevator ride cost) she coldly said there was nothing she could do and since I'm a foreigner I can't get a refund via WeChat. To add, this discussion WAS ALL IN CHINESE.

Luckily I went with a Chinese speaker, but I can't imagine how she'd have handled this in English. Before my turn, some other foreigners very clearly asked for 2 tickets to "the very top", "as high as possible", "the top of the top" but she ignored them and tried to give them tickets to the 118th floor until they saw the price on the card machine and told her again.

Also she suddenly told all the Chinese visitors waiting behind us that she was no longer selling tickets after making them wait 10-15minutes behind me. There was at least one other person in the booth yet at no point did she ask for someone to serve customers at the other window. Strangely enough, after we finally left, she did sell tickets to a couple more groups even though there was only 10 minutes left to go up.

Now I'm back home my bank confirmed the money has left my account and it's the tower's responsibility to give it back. If I want a refund from them I have to have it transferred to a Chinese WeChat account, assuming it's now showing on their system. I'll call them tomorrow and find out.
Written 4 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Joanne H
London, UK926 contributions
5.0 of 5 bubbles
Oct 2023 • Solo
I love a good view so I wasn't going to turn down the chance to experience the world's highest observatory deck! On the advice of friends I booked both the 118th observation floor and the 126th floor to see the damper room.

The views were great - I went in the morning on a clear day, and it wasn't too busy when I arrived. The damper room was very cool - I'm not sure the music/light show needs to be as long as it is, but the sculpture was beautiful.

Everything I found online said take exit 6 from Lujiazu station, but I found that brought me out in a weird place and you can get to/from the metro underground. Sadly I failed to register the exit number, but take a moment to read the maps and work it out on arrival. Tickets are bought at ground level, the entrance to the tower is in the basement. Bring your passport!
Written 25 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ClaireLouise
Derbyshire, UK326 contributions
4.0 of 5 bubbles
Oct 2023 • Couples
Good view from the top.
Took lots of photos in the day and when it got dark at the same visit.
We brought a ticket which included the light show which was really good too, so when we came out of the light show it started to get dark outside which we was able to get more pictures.
100% recommend
Written 25 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

SB01
Sonning Common, UK856 contributions
3.0 of 5 bubbles
Sept 2023 • Business
Worth doing if you are staying close, but in our case we spent more time queuing than observing. It was a 30 min queue to get in, partly alleviated by the ground floor exhibits. The upward lift is fun due to its speed. The observation deck has two levels but the upper is roped off in part for the cafe and when I visited there was a massive queue to go down which obstructed a lot of the view. This is incredible, but there is so much other light it’s not easy to get decent pictures. It’s worth noting it’s not scary for those who don’t like heights. There are so many people it feels safe. Like many other attractions you need a passport, driving licence or other ID. Unusually they accept cash and credit cards, somewhat reluctantly.
Don’t even think about going if it’s foggy.
Written 29 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Gordon T
11 contributions
5.0 of 5 bubbles
Mar 2023 • Friends
Fantastic views of Shanghai city, gives a great perspective of the size and spread. The view is impacted by the air conditions, but even if not a perfect viewing day, you still get a great view of how Shanghai developed. For those a bit squeamish of heights, the elevator trip up and back was the most relaxed I’ve been in a tall building. No jerky motion, no feeling of acceleration- physically it felt like we only went up two or three floors, and we were already there at the top, and the trip down just as passive. A great view and with 369 degrees, you can just spend time looking around.
Written 9 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Asier S
Pamplona, Spain7 contributions
5.0 of 5 bubbles
Jun 2022
Wonderful views of Shanghai. The best time to enjoy it is just before the sunset. It is the second tallest building in the world behind Burj Khalifa in Dubai, but for me it is much more impressive the views from the top of Shanghai tower, because the top floor area is much bigger and you are able to enjoy a 360 º view (the Bund, Oriental Pearl tower, Pudong area, ...).You can enjoy different activities in the top floor, as 3D simulators. Wonderful experience!!
Written 6 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Deanosaur89
Edmonton, Canada7,222 contributions
4.0 of 5 bubbles
Aug 2021 • Couples
It was a good experience but the attendants were giving us the runaround at the ticket office when we got there. They said they wanted our passports and if we didn't have them we had to go register at a machine near the entrance. We showed them the passports and they made us go "register" at the machine. While we registered they told our friends that they were not talking foreigners and when we went up to the counter they said we could go but wouldn't tell us which health code they wanted to see. A green arrow and QR code worked for health codes and they eventually agreed to sell us tickets and let us go up.

They have a cool display near the elevator that has scale model and interactive displays for tall buildings around the world. They have many English descriptions to read as well to understand the construction and engineering technology behind this megatall building.

The elevator is one of the world's fastest and takes you up to the 118th floor observation deck in 55 seconds! One there you can check out the surrounding panoramic views and look down on the 11th tallest Shanghai Finance Tower and 33rd tallest Jin Mao! The 119th floor has a cafe and the 118th floor has gift shops. There is a large display on the 118th floor but I think it was all in Chinese when I went and appeared to be related to the history of Shanghai's construction.

If you buy the exhibition package for 245 RMB you get to go to to the 125/126 floors to see the dampening system. It was worth the extra money to see but I would say this attraction is a one and done kind of deal.
Written 7 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Karen H
Los Angeles, CA4 contributions
5.0 of 5 bubbles
May 2021
Wonderful view from the second highest tower in the world. Very impressive elevator, also one of the fastest in the world I guess. My tip will be: if you can see the top of the tower from the ground, the view should be fine :)
Written 18 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kyle Ciulla
Beijing, China347 contributions
5.0 of 5 bubbles
May 2021
it was so cool to go to the top of the second tallest building in the world. make sure to go on a sunny day, unlike me, to really see the whole city. going to the top is a must, because it is so cool to see the floor number just keep climbing.
Written 8 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sri Ramya
Visakhapatnam, India21 contributions
5.0 of 5 bubbles
Apr 2021 • Friends
Fantabulous view ..even though China ppl sounds very rude ..view and the power supply for the city was awestruck
Written 7 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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