Dear ...,
We appreciate you sharing your perspective regarding your recent communication with Rent a Kayak Trogir. We're sorry to learn that there seems to have been a misunderstanding that led to your negative experience, and we'd like to address this matter accordingly.
After conducting a thorough review of our booking records, it appears that we did not receive any reservation or booking under your name for the date you mentioned in July 2023. It is possible that there might have been a miscommunication or confusion in the process, which led to the situation you described.
We genuinely regret any inconvenience you may have experienced as a result of this misunderstanding. However, we would like to clarify that we always strive to provide excellent service and experiences for all our customers, and it's disappointing to see negative reviews based on a situation that appears to have arisen due to a miscommunication.
We kindly request you to consider the possibility that your experience might not have been directly related to our service, as we have no records of your booking. We value our customers and their feedback, and we sincerely hope that this matter can be resolved amicably.
If you believe that there might have been an error or if you have any further information to share, we encourage you to reach out to us directly so that we can better understand the situation and work towards a resolution. We are committed to ensuring that our customers have a positive and enjoyable experience when interacting with our services.
Thank you for bringing this matter to our attention, and we look forward to the opportunity to address any concerns you may have.
Best regards,
Customer Relations Team