Hard Rock Casino

Hard Rock Casino, Atlantic City: Address, Phone Number, Hard Rock Casino Reviews: 4/5

Hard Rock Casino
4

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4.0
418 reviews
Excellent
212
Very good
117
Average
42
Poor
23
Terrible
24

Daisy F
1 contribution
Hard Rock Casino Experience
Hard Rock is a FRAUD! They would not correct an error on a Jackpot I got on a Slot Machine. JOE (Slot "Manager") kept going around it to not correct it. I explained every detail as clear as possible. Simple concept. 2 wheels. In one I got the MAJOR Jackpot and the second wheel I got 2X. I got the amount paid incorrectly. He would NOT at all show me a replay or check the cameras. He said he could not do anything about it and walked away. It was only $65 that I was owed which it's nothing. But it's the principal. Show me the replay. Show me Im wrong. That's all. I wasn't trying to be complicated but I just want the same respect and consideration as any one else. I feel I wasn't taken serious, I guarantee if I was older or someone else like him, he would of fixed it or do more about it to help. On top of it all, the security guard near by jumps into a conversation who she it's not involved in. Said. The amount is correct, the machine is never wrong. I dont believe she was trained on SLOTS to be giving her opinion. Horrible experience, Unfair and NONE Equal Policy.
Written 7 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear daisyf523: Thank you for sharing your recent experience at Hard Rock Hotel & Casino, Atlantic City. We sincerely apologize that your visit didn’t meet your expectations. At Hard Rock Atlantic City, it is our goal to provide all our guests with an exceptional gaming and entertainment experience. We welcome the opportunity to speak with you directly in more detail regarding your experience. Should you wish to speak with us, please reach out with your contact information and we’ll happily be in touch!
Written 9 September 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Tony S
2 contributions
Energized
Aug 2021
Bright, colorful, full of sound, laughter and people - not dreary and rundown like some of the others. And the food options are fantastic!
Written 1 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear TonyGuitarMan: Thank you for sharing the positive feedback from your visits to Hard Rock Hotel & Casino, Atlantic City. We're delighted to see that you enjoyed your time with us, especially the variety of dining options around property! At Hard Rock Atlantic City, it is our goal to provide all our guests with an exceptional gaming and entertainment experience. Please be assured that we've shared your review with Management so they are aware of your kind words and happy experiences. We value your patronage and hope you’ll consider joining us again at Atlantic City’s ultimate entertainment destination.
Written 3 September 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Diane P
8 contributions
Not very fun!
Aug 2021
The Video Poker was very bad. I expected better pay schedules, I don't think I'll have any reason to return. And I LOVE the HR in Tampa, (And I did like the one in Las Vagas)
Written 31 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear dianepJ1701KJ: Thank you for sharing your recent experience at Hard Rock Hotel & Casino, Atlantic City. We sincerely apologize that your recent fell short of your hopes and expectations. At Hard Rock Atlantic City, it is our goal to provide all our guests with an exceptional gaming and entertainment experience. Please know that we've shared your review with our Management Team so they are aware of your feedback. We value your patronage and hope you'll decide to give us another chance and visit again soon!
Written 1 September 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

DLPinMD
Bryans Road4,973 contributions
Hard Rock Air trip report
Aug 2021 • Couples
We stayed August 15th-17th.
We flew out of Signature Flight Support at BWI. Staff was very informative and attentive. Free parking.
We were delayed for 2 hours. Turns out our plane first delivered a charter from Norfolk and then returned to pick us up.
Someone said here that they would never fly on such a small plane. The Dornier 328 seats thirty and is quite comfortable! Plus there is no TSA! Honor system to not take anything you are not supposed to. Masks not really required at airport, required on plane. We were served snacks and beverages. It's only a 25 minute so I pretty much had to chug my beer.
Smooth transfer and check in to the HR. Well organized. We were placed in a North Tower corner room with a view of the pier/ocean. Very clean!
We each received $300 fsp and $50 food coupons.
We decided to walk down to CP/Bally's. Grabbed a soda and a hot dog by the pier. The weather was just gorgeous for the whole trip. Thought about hopping on a tram, but they were either full or going the wrong way!
Enjoyed the walk to Bally's, lots of Phish Heads on the boards!
Got our new Bally's players cards and played a while. I managed to finish up $300 on a Double Triple Diamond. Decided to head back to HR. No team love, but Phish sounded pretty good! We stopped for a slice, corn dog, and funnel cake along the way.
Didn't have much luck, so we called it a night around midnight.
Used my food coupon at HR Cafe for breakfast. Arrived about 9:30, no line, seated quickly. By 10 it was very busy. I had an omelette, wife had a waffle and bacon. Pretty good, not a big fan of the coffee.
Slotted around. I hit $800 on a Wonder 4. Then hit a small jackpot on a 2, 5, 10 machine. Wife said she got up $1000, but gave most of it back🤣. We decided to go back to CP/Bally's for fsp.
Another beautiful evening! No tram love again, so decided to grab a push cart. $20 plus tip to Bally's. The boards were packed!
Had a $20 food coupon, decided to check out Sack O'Subs. I got a chicken cheese steak and wife got a burger. Alas, didn't read the small print, coupon not good here. Used comp credits. My sandwich was very good, so were the fries. Wife's burger was just edible, looked like tofu??!! The place was pretty trashed, trash bins were overflowing. Played a while, no major wins or losses. Drink service was good!
Went to Caesars. Managed a $100 win on a Double Diamond Triple Diamond. We left even.
Managed to hop a tram right outside! Phish is still jammin'.
Wife was ready to relax. I decided to play a bit on a Quick Hit Double ×3 that I like. $500 later I surrendered and went to bed about 2AM.
Check out day. Used wife's coupon at HR Cafe. After breakfast, I ran by White House Subs and got a whole White House Special to go, with condiments on the side.
Left the room a little after 11AM and played a bit. I'd lost another $100 and went to check on the wife. She was in free games on an Eagle Bucks machine. She got just shy of $1200 on these free games and had over$2000 on the machine. We had about 15 minutes until we had to board the shuttle. She finally cashed out with $3700!
I had to pry her out of the seat! I cashed her ticket while she hit the restroom. Walked out the door, got on the shuttle and off to the airport. On time flight, 30 minutes back to Baltimore.
We had a great time and look forward to our next HR Air junket. Well done Hard Rock!
Written 17 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Thank you for sharing the positive feedback from your recent experience with Hard Rock Air at Hard Rock Hotel & Casino, Atlantic City. We’re delighted to hear that you and your wife enjoyed your time with us! At Hard Rock Atlantic City, it is our goal to provide all our guests with an exceptional gaming and entertainment experience. Please be assured that we've shared your review with our management team so they are aware of your kind words and happy experiences!! We value your patronage and look forward to welcoming you back to Atlantic City’s ultimate entertainment destination.
Written 23 August 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

William P
Stroudsburg, PA136 contributions
Wonderful Establishment
Aug 2021
The Hard Rock Casino is truly welcoming, clean, and cool.

Better still, it offers an array of great dining experiences for any price range.
Written 12 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear William P: Thank you for sharing the positive feedback from your visits to Hard Rock Hotel & Casino, Atlantic City. We're delighted to see that you continue to enjoy your time with us, especially our unique variety of dining experiences! At Hard Rock Atlantic City, it is our goal to provide all our guests with an exceptional gaming and entertainment experience. Please be assured that we've shared your review with Management so they are aware of your kind words and happy experiences. We value your patronage and hope you’ll consider joining us again at Atlantic City’s ultimate entertainment destination.
Written 15 August 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Mary J
Richmond, VA82 contributions
Eat, Rest, Games to play
Jul 2021
We dinner at the Hard Rock Casino and for dessert we played some slots machines. Started with $20 and I left with $22.49. I was a big roller! LOL
Written 19 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Mary J: Thank you for sharing the positive feedback from your visits to Hard Rock Hotel & Casino, Atlantic City. We're delighted to see that you enjoyed your time with us. At Hard Rock Atlantic City, it is our goal to provide all our guests with an exceptional gaming and entertainment experience. Please be assured that we've shared your review with Management so they are aware of your kind words and happy experiences. We value your patronage and hope you’ll consider joining us again at Atlantic City’s ultimate entertainment destination.
Written 20 July 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Da M
1 contribution
Casino experience
I did not stay here. But I feel there is some bait and switch going on in the casino. There is a sign that is clearly posted on the Boardwalk stating new members of their loyalty program get 50 in slot play. After waiting almost an hour in a snaking line, I was told it was only 20. They refused to honor the 50.
Written 11 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear 375dam: Thank you for sharing your recent experience at Hard Rock Hotel & Casino, Atlantic City. We sincerely apologize that your visit didn’t meet your expectations. At Hard Rock Atlantic City, it is our goal to provide all our guests with an exceptional gaming and entertainment experience. We welcome the opportunity to speak with you directly in more detail regarding your experience. Should you wish to speak with us, please reach out with your contact information and we’ll happily be in touch!
Written 14 July 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Christine Daly
1 contribution
Just a whole different vibe!
Oct 2020 • Couples
It’s always a great time when I come here. I’m about to be on my 7th visit since my first time and absolutely cannot wait. Last time I visited ac I tried another resort on the other side of town. They were ok no hate but it was nothing compared to the hard rock. It was such a stiff atmosphere. Can’t wait to come home! LOL So I always enjoy the fact that I literally was can walk out of the casino on to the boardwalk. I absolutely LOVE the Music a constant soft echo in your ear to me makes it reminiscent of the Cortez on American horror story (especially considering the GAGA wing and all) ! I wish I could remember which suite I stayed in because it had an amazing bathroom with a whirlpool as well (which was immaculate by the way) But also the living area dining area and bedroom were immaculate and the decor was nice . I had an amazing view of the Ferris wheel on another stay. Was beautiful to watch as I fell asleep at night. I’ve never had a problem with guest services. They are always on point! As well as the dealers. And a nice variety of things to eat. Looking for to do breakfast in bed next time. And roulette look out I’m coming back lol. Definitely recommend.
Written 5 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear C4839IUchristined: Thank you for sharing the positive feedback from your visits to Hard Rock Hotel & Casino, Atlantic City. We're delighted to see that you've been enjoying your time with us, especially your guestrooms and the vibe around property. At Hard Rock Atlantic City, it is our goal to provide all our guests with an exceptional gaming and entertainment experience. Please be assured that we've shared your review with Management so they are aware of your kind words and happy experiences. We value your patronage and hope you’ll consider joining us again at Atlantic City’s ultimate entertainment destination.
Written 6 July 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

luvthepalms
NY223 contributions
Hard Rock Spa
Jun 2021 • Solo
Got an exfoliation body scrub with Stephanie, she was fantastic! I’ve been to several hotel and resort spas but hands-down, she was the best. The entire spa staff is friendly and outgoing. Loved the complimentary champagne and mimosas. If you’re planning a stay at Hard Rock AC, definitely try the spa, and ask for Stephanie!
Written 28 June 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear luvthepalms: Thank you for sharing your recent experience at Rock Spa inside Hard Rock Hotel & Casino, Atlantic City. We're delighted to see that you enjoyed your time with us, especially the body scrub with Stephanie. At Hard Rock Atlantic City, it is our goal to provide all our guests with an exceptional gaming and entertainment experience. Please be assured that we've shared your review with Management so they are aware of your kind words and happy experiences. We value your patronage and hope you’ll consider joining us again at Atlantic City’s ultimate entertainment destination.
Written 29 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

BrianB7661
Hampstead, MD239 contributions
Nice Visit with My Wife !!
Jun 2021
We were staying in Atlantic City for a couple nights, and we stopped into this Casino to check it out. Are we glad We DID !! Wow, it was great, wonderful atmosphere, very clean, nice amount of security, very friendly and helpful Staff. We had a Fantastic Time and We WILL BE BACK. I fact we'll probably stay here soon ... the Action in AC is definitely on the North End of the Boardwalk !! This Casino and the Two on either side of it were REALLY Jumping ... really Hot and Lots of Action !! We visited 6 Casinos in town and these 3 were the TOP Dogs ... if things continue as they are currently ... I see some of the others going away ... possibly ... Just Our Opinion. We highly recommend this establishment for Hot Gaming !!
Written 19 June 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear BrianB7661: Thank you for sharing your recent experience at Hard Rock Hotel & Casino, Atlantic City. We're delighted to see that you enjoyed your time with us and the vibe around property. At Hard Rock Atlantic City, it is our goal to provide all our guests with an exceptional gaming and entertainment experience. Please be assured that we've shared your review with Management so they are aware of your kind words and happy experiences. We value your patronage and hope you’ll consider joining us again at Atlantic City’s ultimate entertainment destination.
Written 21 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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