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The Natural Rendez-Vous Spa

5 Reviews
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The Natural Rendez-Vous Spa

5 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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Top Selling Tours & Activities in and around Ho Chi Minh City
from US$31.16
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31 Le Duan Street 3rd floor, Sofitel Saigon Plaza, Ho Chi Minh City 700000 Vietnam
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Small-Group Day Trip in Mekong Delta - My Tho & Ben Tre
Day Trips

Small-Group Day Trip in Mekong Delta - My Tho & Ben Tre

786 reviews
See life unfold in the rural Mekong Delta on this small-group day trip, without juggling maps, tickets, and transport on your own. Leave Ho Chi Minh City by minivan and explore the waterways and Ben Tre islands by riverboat, hand-rowed sampan, and road cart. Sample fruit; visit a fish farm, orchard, coconut workshop, and more; and gain insight into local life from a guide. Lunch and return transfers included.
US$77.00 per adult
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sharon wrote a review Nov 2019
8 contributions
The staff were great the atmosphere is beautiful and harmonious and the service provided is very high standard. Clearly a service not to miss. Paul and Sharon Davis from Australia
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Date of experience: November 2019
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Chips2012 wrote a review Nov 2017
Brisbane, Australia6 contributions
Absolutely disgraceful service from the reception staff, however the massage itself was ok. The manager noticed I had a loyalty card for Accor so offered me a 25% discount which I appreciated. My partner and I then proceed to the treatment room for our foot massage and then we heard nothing but hammering and drilling because of works happening on the same floor. The noise was so intense that at one point, we had to cover our ears. This incredibly loud noise made the whole experience very, very unpleasant. This noise was in no way the fault of the girls who treated us, I just want to make that clear. We should have been informed beforehand of the noise and renovation works. After we had finished our treatment, I went to pay and was informed that no discount was actually going to be applied as my massage was actually a 'promotion' (even though I asked when I looked at the options beforehand if there were any promotions or specials available and was told no). I would have thought that after such an unpleasant experience, there would be no question about applying any discount when in fact it was taken away from me ! The manager of this establishment needs a very good lesson in customer service because from what I saw, if you keep managing the way you do, this business will fail.
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Date of experience: November 2017
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Response from NRDVSpaMgr, Manager at The Natural Rendez-Vous Spa
Responded 21 Nov 2017
Dear Guest, First at all, thank you very much for your feedback as guest satisfaction is our priority and main concern. We apologize for the unplanned construction noise that took place next to our spa during your treatment, and well understand how it kept you from fully relaxing. While noting your satisfaction with the foot massage our Therapist provided, we also understand that our Receptionist did not meet your expectations regarding treatment pricing and discount. She has only been with us 3 weeks and the blame is on us, Management, rather than on her, as we didn’t train her as well as we should have. Thanks to your feedback, we are correcting this now. As a small token of appreciation for your visit and an apology to you, we would like to offer you and your partner a free foot massage for your future stay at Sofitel Saigon Plaza. Tyna, Spa Director
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dondi1952 wrote a review Mar 2016
Anaheim, California1 contribution
Great experience! Staff was very helpful. I was welcomed with tea and was presented with different oils to choose from. I received a massage and it was very good. The tech was experienced and friendly. This spa is very clean and offers many services. There are showers in the locker room for after your service. I highly recommend this establishment.
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Date of experience: March 2016
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timchua89 wrote a review Dec 2015
Singapore, Singapore21 contributions3 helpful votes
Stay in Sofitel Saigon Plaza and read reviews about this spa hence decided to try it out. Pre-book spa the night before with my family stating that we want a 90 mins massage. On the day of arrival, we were welcomed by the same staff "Ms Haah", who serve us drink and inquire on mode of payment. I passed her our credit card and she tell us to check with it is correct. To our horror, my dad get 90 mins and the rest of us get 60 mins. We told Ms Haah the mistake and she said that we cannot make any more changes because it is already charged. I inform that she can cancel and I refuse to sign for a wrong order that she tell me to check. She insisted that we told her wrongly and refuse to admit the mistake, worst of all, she want to force me to sign the acknowledgement receipt in a very rude way. I request to speak to her manager and right in font of me, she storm off, raise her voice in front of us and scold using Vietnamese and ask her college "Mr Minh". Immediately, he cancel the previous order and corrected it. After she just throw the corrected receipt in front of us and ordered us around. Unacceptable behaviour from a 5 star hotel. Totally spoil my mood and I cannot enjoy anything in peace.
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Date of experience: December 2015
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Response from NRDVSpaMgr, Manager at The Natural Rendez-Vous Spa
Responded 23 Dec 2015
We sincerely appreciate your taking the time to give us your feedback. It is with regret that we note your dissatisfaction during your recent Customer Service experience with us during the payment process. The unfortunate incident you have encountered does not certainly represent the quality of service we are striving for. Please be assured that we already taken note of your comments for immediate action in order to prevent a future occurrence. We hope that you and your family enjoyed the 100% natural treatments at The Natural Rendez-Vous spa and also were pleased with your Therapist. We hope to have another opportunity to welcome you back and give us the opportunity to better serve you. Tyna Vann Spa Manager
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