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Review Highlights
Special Sapa trekking - Want to come back again!!!

I have been to Sapa before think of not coming back as it is not so attractive to me as it is a... read more

Reviewed yesterday
Nijiseven
,
Hanoi, Vietnam
Best travel agency in Vietnam

We looked in a few agencies in Vietnam and without a question this is the best one. It's easy to... read more

Reviewed 2 days ago
Or T
via mobile
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Certificate of Excellence
Traveller Overview
  • Excellent90%
  • Very good7%
  • Average1%
  • Poor1%
  • Terrible1%
Travellers talk about
“halong bay”(152 reviews)
“open bus ticket”(12 reviews)
“honest advice”(7 reviews)
About
We offer quality and honest advices, reasonable prices and many options to visit Vietnam. Whether you are a backpacker looking for an affordable experience, or honeymooners looking to splurge on a vacation, Lily's Travel Agency has it all!
Suggested duration: 1-2 hours
Contact
18 Ngo Huyen street, Hoan Kiem District, Hanoi 100000, Vietnam
Website
+84 98 683 51 03
Reviews (642)
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1 - 10 of 541 reviews
Reviewed yesterday

I have been to Sapa before think of not coming back as it is not so attractive to me as it is a touristic place. Get to be introduced by my friends knows Lily's travel agency via a special Sapa trekking, I took the chance...More

Thank Nijiseven
Reviewed 2 days ago via mobile

We looked in a few agencies in Vietnam and without a question this is the best one. It's easy to find in Hanoi, the staff make you feel so comfertable and welcomed. We booked most of our tours up north with them and we were...More

1  Thank Or T
HoangLily N, Người quản lý at Lily's Travel Agency, responded to this reviewResponded yesterday

Dear Or T Thank you so much for sharing your positive impressions about our service. There is nothing better than the customer satisfaction in our service. We are happy to know that you enjoyed the experience of our service from the moment you arrives till...More

Reviewed 2 days ago via mobile

We had joined the halong bay 2d1n tour through lily's travel agency, and privided our hotel name and address to them when we settled the balance at their office. But on the tour starting date, there was no shuttle bus to pick up us at...More

1  Thank chin8132018
Reviewed 4 days ago via mobile

When a business is run with passion you get the kind of travel experience we’ve just had: simply outstanding! We are a family with three kids aged 15, 13 and 11 and based on prior experience decided to cut out the middle man in Europe...More

2  Thank avm72
HoangLily N, Manager at Lily's Travel Agency, responded to this reviewResponded yesterday

Thank you so much for your kind trust and booking the trip with us. It is our pleasure to organize the trip for you and we are more than happy to hear that you enjoy our trips and our services. We really hope to see...More

Reviewed 1 week ago via mobile

We are a family with 2 teenage girls. We dealt with Duong at Lily's who we were emailing for quite a while before out trip. When we arrived in Hanoi from the UK a driver was waiting outside the terminal with our name on a...More

2  Thank dotonthehorizon
Reviewed 1 week ago via mobile

We used this travel agency to plan our trip and book several tickets. We received excellent and honest advice and good prices. Elena continued to assist us, answering many questions throughout our entire trip! Highly recommended!! Thank you!

1  Thank Aviel G
Reviewed 2 weeks ago

Trusted TripAdvisor, so lazily, we booked two tours with them: one to Halong Bay, another to Tam Coc. We were serviced by Tim, like any good salesman, price segmented the tours into three categories: not so good, good and luxury. For the Halong Bay, we...More

Thank arnoldjesslin
HoangLily N, Owner at Lily's Travel Agency, responded to this reviewResponded 1 week ago

Good morning Mr. Arnold Jess Lin! First of all, I would like to thank you for your review on our page so we can understand more about your opinion for the trip. And for sure I just have meeting with Tim and another staffs about...More

Reviewed 2 weeks ago via mobile

We visited Vietnam with our family in July. With the assistance of Lily’s travel, we were able to get the most out of our trip. Their staff are lovely people with a real passion for helping their customers. They make good recommendations and have a...More

2  Thank sunjooadvani
Reviewed 2 weeks ago via mobile

I booked a trip to ha long with the agency and had the idea to go after to the city, but luckly lily recommanded me to go to cat ba, what was the best thing that could had happen to me! I loved it there...More

2  Thank imaeni
Reviewed 3 weeks ago via mobile

Had a great experience booking with Lily’s travel agency. I was given lots of information on the tours and options and they definitely catered to my budget. I ended up booking trekking with Mao’s sisters in sapa, a day tour to Ninh Binh, Ha Lan...More

2  Thank Cassandra C
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Questions & Answers
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Maria M
11 August 2018|
Answer
Response from TorontoJose | Reviewed this property |
I would be confidential that they do. I recommend the Mao Sisters.
0
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venkat v
10 July 2018|
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Response from jeaniedoyle8 | Reviewed this property |
I had no issues. I do recommend opening another card account and transfer your required $$ into this through out your trip.. JD
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AnbaMal
25 June 2018|
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Response from TorontoJose | Reviewed this property |
lilynguyentour, gmail address
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