We took the 2 day tour with Vega Travel and had a fantastic time. The tour is really well organised... read more
Our trip to Ha Long Bay in early April was sadly cut short by bad weather through no fault of the travel company nor the entertaining very competent guide Liem. After our initial bus trip, we reached the bus terminal at Ha... More
Our trip to Ha Long Bay in early April was sadly cut short by bad weather through no fault of the travel company nor the entertaining very competent guide Liem. After our initial bus trip, we reached the bus terminal at Ha Long Bay only to be advised that we might not be able to stay overnight on the Bay and were offered our money back if we did not want to take the chance on poor weather cutting everything short . Everyone in the group agreed to continue. Over the next few hours as the weather appeared to stay fine, we were given the opportunity to kayak and explore caves while Liem, our guide, kept updating us with the progress of the decision making by the Ha Long Bay authorities who finally decided the weather forecast was bad enough to cancel any proposed overnight stays.The final decision to swap the tour around and spend our first night on Cat Ba island in hopes of the storm passing by overnight seemed like a good compromise and a mountain hike went ahead the following day as well more cave exploring but unfortunately the weather grew progressively worse to the point that the decision had to be made to cut the entire tour short. At different times boats were hired at the company's expense as well as a bus to move us from one side of the island to another and then finally a ferry transfer back to the mainland. We were not charged for any of this plus the company refunded us the cost of the cancelled night and and offered some money towards the cost of our evening meal on Cat Ba island which we had paid for individually. All in all my husband and I felt that through no fault of their own, Vega Travel may well have operated our tour at a loss in order to make every attempt possible to give us what we had been promised. Liem our guide was also fantastic, accomplishing his role as a tour guide whilst being in constant contact with authorities. With the exception of one disgruntled individual, everyone agreed that Vega Travel and Liem had done all that they could however sadly this somewhat self absorbed person tried to bully the company into giving a full refund after we returned back to the office by threatening to leave a negative review. I can only hope they did not give in to his nasty domineering pressure and that if he did make a complaint as threatened ,that this review goes some way towards redressing the balance.