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Tours from Starbus Shuttle tend to sell out - travellers recommend booking in advance!
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Traveller Overview
  • Excellent28%
  • Very good28%
  • Average8%
  • Poor4%
  • Terrible32%
3 days ago
“Chaotic airport pickup”
14 Aug 2018
“Got us there in the end”
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Melbourne, Victoria, Australia
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+61 3 8378 8700
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Ways to Experience Starbus Shuttle
from US$14.90
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from US$14.90
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Reviews (67)
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1 - 10 of 62 reviews
Reviewed 3 days ago via mobile

I used starbus to get from Melb airport to the CBD and back. The pickup from the airport was very chaotic. They accepted passengers who didn’t prebook who just rocked up to the waiting area which made the whole pickup very chaotic and stressful. Each...More

Thank garyaucknz
Reviewed 1 week ago

Based on prior reviews, guess the experience is based on the driver. We had a pleasant experience back on Monday Oct 15. The front desk of the Westin downtown had made arrangements for a Starbus pickup at 9:55 AM for the two of us to...More

Thank apkmax
Reviewed 1 week ago via mobile

Excellent company to deal with, on time every time. Drivers courteous and very helpful with directions etc. A fast and reliable service with direct to your accommodation door service that is second to none, will always use when visiting Melbourne.

Thank Coldacustomer
Reviewed 2 weeks ago via mobile

We booked a pick-up service over the phone. Although the person who organised it for us was nice and clear, we were disappointed with the actual service, particularly the driver who drove us to the airport. He was incredibly rude to us and my parents....More

Thank eelilac
StarbusShuttle, Public Relations Manager at Starbus Shuttle, responded to this reviewResponded 2 weeks ago

Hello, Thank you for the honest feedback. We appreciate every opportunity to improve the experiences of customers, and your review will be taken into consideration as we do so. We are particularly disappointed to hear about the conduct of your driver. We strive to provide...More

Reviewed 3 weeks ago via mobile

We had 2 Trips booked with Starbus... both Trips were fantastic. Being picked up to travel to the airport the driver arrived on time with precision. Rates charged were fantastic , much cheaper than a Taxi or Uber Driver. Thankyou we will be using this...More

Thank DayTrip03293308490
StarbusShuttle, Public Relations Manager at Starbus Shuttle, responded to this reviewResponded 2 weeks ago

Hello, Thank you for the positive review. We are glad you found your service so convenient. We hope to see you again soon! Kind regards, Corey

Reviewed 4 weeks ago

This is a door to door shuttle service which means no walking or transferring. Price was great and they were on time both from the airport and back to the airport. Drivers were polite and helpful.

Thank Margaret C
StarbusShuttle, Public Relations Manager at Starbus Shuttle, responded to this reviewResponded 4 weeks ago

Hello Margaret, Thank you for the positive review. We are glad you found your service so convenient. We hope to see you again soon! Kind regards, Corey

Reviewed 7 October 2018

Arrived in Melbourne, very poor instructions as to where to meet the shuttle bus, rang company, a VERY apathetic male on the phone gave instructions, got to bus stop, there were people already there, when we got to the driver he said sorry the bus...More

Thank OMCNZ
StarbusShuttle, Public Relations Manager at Starbus Shuttle, responded to this reviewResponded 4 weeks ago

Hello, Thank you for the honest feedback. We appreciate every opportunity to improve the experiences of customers, and your review will be taken into consideration as we do so. We further apologise for the negative experience you have using our service. We do our best...More

Reviewed 28 August 2018 via mobile

I followed the instructions and called the company when I collected my bags. When I got to the pick up point, the van was there and the driver loaded my bag. Unfortunately there was a traffic incident which held us up so I asked if...More

Thank TopEnd4
StarbusShuttle, Public Relations Manager at Starbus Shuttle, responded to this reviewResponded 12 September 2018

Hello, Thank you for the positive review. We endeavour to provide the highest level of service to our customers, and your comments help us do that. While we would love to drop everyone directly at the door of their hotel, sometimes due to road restrictions...More

Reviewed 14 August 2018

Waited in cold for 5 minutes when bus arrived, unloaded passengers & luggage then told us he couldn't allow us on, another bus in 5mins, and drove off empty. 2mins later, same thing. Eventually a bus arrived and we got on. Drive to city was...More

Thank craigmillard26
StarbusShuttle, Public Relations Manager at Starbus Shuttle, responded to this reviewResponded 15 August 2018

Hello Craig, Thank you for the honest feedback. We appreciate every opportunity to improve the experiences of customers, and your review will be taken into consideration as we do so. Drivers arriving at the airport are often dropping off passengers and cannot immediately pick up...More

Reviewed 12 August 2018 via mobile

Though had to wait abit for the bus to arrive. Pricing was reasonable for return trip and most importantly dropped us off in front of the hotel.

Thank teoweme
StarbusShuttle, Public Relations Manager at Starbus Shuttle, responded to this reviewResponded 15 August 2018

Hello, Thank you for the positive review. We endeavour to provide the highest level of service to our customers, and your comments help us do that. We are happy to hear of your positive experience. We hope to see you again soon! Kind regards, Corey

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Questions & Answers
Ask a question
ianl103
1 April 2017|
AnswerShow all 3 answers
Response from StarbusShuttle | Property representative |
Hello there, Thank you for your enquiries. To answer your questions: 1: Yes we are operating as per normal on this day> 2:The first shuttle will be leaving the airport between 06:00 and 06:30am. You simply need to call... More
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