Almost didn’t book this tour because one of my friends wasn’t happy with some of the other reviews. They had real concerns about treatment of people on the tours from some of the reviews.
I unfortunately said “but Gerry had great reviews” but Paul seems to have a fewer reviews which suggests some issues an an inability to take on board customers feedback.
Anyway we booked and we got Paul.
The trip and places visited were fine. However when your running a tour and your the tour leader you need to keep in mind your job is to make people feel valued and respected and make sure you are clearly communicating continuously. But most of all you should never make someone feel unwanted or embarrassed.
Due to respect for everyone on this tour and for privacy I won’t go into the details as it’s not required.
But what I will say is Paul you unfortunately made it very uncomfortable for a number of your guest to feel they were treated respectfully. I hope you never find yourself in the same situation one day, because I would not wish on you or anyone one else the humiliation and disrespect felt by your guest onboard with you that day. Please don’t respond by saying you can’t address the issue without the details. I suggest you do some deep reflection if that is how you feel, because any body on that day would never forget how you made them feel and at some level you must have be aware but choose to ignore it due to your inability to respond appropriately and lack of skills. In fact the other tour members were more considerate and respectful of the situation than you were Paul. Thank you to all the others on tour if you are reading this review. It helped a lot and made everything less traumatic on the day.
Paul for constructive feedback to take on board if your prepared to grow and become a better tour operator and human, as you do struggle adjusting your approach to different situations due to a lack emotional intelligence or skills in this area. I would highly recommend :
That you get some serious training in this area else you’ll will continue to receive little to poor reviews in the future. Alternatively don’t put yourself up front with people because you will continue to offend others, because you have no filter.
With hand on heart if you plan to do this tour ask for a different driver else learn to roll with all the inappropriate punches and don’t expect much compassion in a tuff situation.