We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Brisbane Airport Visitor Information Centre

Open Now: 5:00 AM - 12:00 AM
Open today: 5:00 AM - 12:00 AM
Share
Review Highlights
The bare minimum

Easy car drop off but none of staff smile or really acknowledge you. Pick up was on time but chap... read more

Reviewed 1 week ago
jat418
,
Noosa, Australia
via mobile
Good

This area food court has a variety of different types of restaurants and shops around. This has... read more

Reviewed 3 May 2016
3SEse7
via mobile
Read all 12 reviews
10
All photos (10)
Full view
Traveller Overview
  • Excellent8%
  • Very good33%
  • Average16%
  • Poor0%
  • Terrible43%
1 week ago
“The bare minimum”
14 Jan 2018
“Visitor Information Centre at International Arrivals.”
About
The Brisbane Airport Visitor Information Centre located in the Arrivals Hall at the International Terminal is open to meet all arriving flights and can assist with transfers, accommodation, tours & cruises and general information. The Visitor...more
Open Now
Hours Today: 5:00 AM - 12:00 AM
See all hours
Suggested duration: < 1 hour
Contact
Airport Drive | International Terminal, Level 2, Arrivals, Brisbane, Queensland 4008, Australia
Website
+61 7 3406 3190
Call
Top Selling Tours & Activities in and around Brisbane
from US$282.80
More Info
from US$96.30
More Info
from US$111.20
More Info
from US$103.70
More Info
Reviews (12)
Filter reviews
8 results
Traveller rating
1
2
0
0
5
Traveller type
Time of year
LanguageEnglish
1
2
0
0
5
See what travellers are saying:
FilterEnglish
Updating list...
Reviewed 1 week ago via mobile

Easy car drop off but none of staff smile or really acknowledge you. Pick up was on time but chap never said a word the whole drive and drove like a racing car driver forcing his way into the path of other vehicles and heavily...More

Thank jat418
MikeR3392, Guest Relations Manager at Brisbane Airport Visitor Information Centre, responded to this reviewResponded 1 week ago

Hi Jat418, Thank you for taking the time to pass your thoughts about your journey through Brisbane Airport. If you could please let us know the car hire company that you used, we will pass this information through them. Our Visitor Information Centre desk doesn't...More

Reviewed 14 January 2018

Visited on Tuesday 7th November. We had just arrived on a flight from Singapore and were booked on a shuttle bus to Caloundra. As our plane was early they were able to arrange for us to catch an earlier bus home. I have always found...More

1  Thank Michael-4551
BNEITBDTB, General Manager at Brisbane Airport Visitor Information Centre, responded to this reviewResponded 16 January 2018

Thank you for your feedback Michael - our staff love their role assisting airport users and I'm glad they were able to help with your transfers. Please feel free to call by at any time, Regards, Mark.

Reviewed 3 May 2016 via mobile

This area food court has a variety of different types of restaurants and shops around. This has phone charging area.The ambience is average.

Thank 3SEse7
BNEITBDTB, Guest Relations Manager at Brisbane Airport Visitor Information Centre, responded to this reviewResponded 31 July 2018

Thanks for taking your time to review our services at Brisbane International Airport. We hope you enjoyed your time in Queensland and look foward to welcoming you back in the future.

Reviewed 26 April 2016

We received a lot of information and they where very friendly and helpful.We received nice colour brochures and hand outs.

Thank AndreaandOzzie
BNEITBDTB, Manager at Brisbane Airport Visitor Information Centre, responded to this reviewResponded 29 April 2016

Thanks Andrea & Ozzie - we try to help as much as we can - come back and visit us again when you are next at the airport.

Reviewed 18 February 2016

Is this the only international departure area in the world with no playground? Their 'interactive play area' has a giant chess game, a connect 4 game and a screen game. It can entertain a maximum of 6 children over the age of 10. Children travelling...More

Thank Montenegro_Pulse
BNEITBDTB, Manager at Brisbane Airport Visitor Information Centre, responded to this reviewResponded 22 February 2016

Brisbane Airport is constantly reviewing their passenger services & facilities and we appreciate you the taking time to give us this feedback. Hopefully the playground will be up and running when you next return.

Reviewed 15 October 2015

Checkin area has no seating badly thought out when travelling with elderly, very young or if you just don't feel well! This needs addressing seriouslyMore

Thank Poinciana54
BNEITBDTB, Manager at Brisbane Airport Visitor Information Centre, responded to this reviewResponded 21 October 2015

Thanks for taking the time to contact us and we are most sorry to hear of the distress your mother went through. We take the comfort of our passengers very seriously so thank you for providing your feedback regarding where some customers may experience issues...More

Reviewed 24 August 2015

This month I transferred from Brisbane Domestic Airport to the International Terminal. I had planned to leave 2 suitcases in storage for some hours between flights and visit Brisbane city. Only 6 lockers were available for this purpose and all were occupied. Surely an international...More

6  Thank Melb0urneRev
BNEITBDTB, Manager at Brisbane Airport Visitor Information Centre, responded to this reviewResponded 26 August 2015

Thanks for your feedback – at Brisbane’s Domestic Terminal there are a number of lockers available outside both the Qantas & Virgin Blue terminals, about 15 lockers at each location. There are also another 46 lockers at the International Terminal for passengers travelling to /...More

Reviewed 14 June 2015 via mobile

Not good in business. Arrived on time at Gateway Airport Car Parking not open on time. Waiting 30mins. Then going overseas then come back. Not coming pick us all up then phone them 5 times waiting 1hour we all very deep tired travel from overseas.More

2  Thank Manners0
Mark G, Owner at Brisbane Airport Visitor Information Centre, responded to this reviewResponded 8 July 2015

Hi Manners, I am sorry to hear of your issues with the 'off airport' company called Gateway Airport Car Parking. I'm hoping that whilst in the airport you did find our Visitor Information Centre and that our staff were able to assist with contacting this...More

View more reviews
Nearby
Nearby HotelsSee all 174 nearby hotels
Ibis Brisbane Airport
331 reviews
1.01 km away
Pullman Brisbane Airport
225 reviews
1.06 km away
Novotel Brisbane Airport
2,362 reviews
4.49 km away
Comfort Inn and Suites Northgate Airport
326 reviews
4.84 km away
Nearby RestaurantsSee all 5,187 nearby restaurants
Aviation Pier Cafe & Bar
133 reviews
.73 km away
Apron Restaurant
33 reviews
1.05 km away
Brisbane Domestic Airport Food Court
131 reviews
1.15 km away
Krispy Kreme
13 reviews
1.14 km away
Nearby AttractionsSee all 843 nearby attractions
Brisbane's Airtrain
555 reviews
1.06 km away
Plaza Premium Lounge
49 reviews
1.60 km away
Virgin Australia Lounge
40 reviews
1.14 km away
Questions & Answers
Get quick answers from Brisbane Airport Visitor Information Centre staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines