Taormina Palace Hotel Spa
Taormina Palace Hotel Spa
3.5
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
3.5
18 reviews
Excellent
7
Very good
5
Average
1
Poor
2
Terrible
3
Susana S
Krakow, Poland39 contributions
Nov 2015
The hotel had a great location. The staff was super friendly always with a smile and willing to help. They arranged for a tour to Mt. Etna with wine tasting and lunch with Etna People excursions. The excursion was excellent! It was the highlight of our trip.
Written 30 November 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
carolmR9636RV
Birmingham, UK9 contributions
Sept 2015
This is a 4 star hotel. We were on a tour so parking was not an issue. You would need to be a very confident driver to navigate the steep incline off the main road right on a bend and to reverse out! It is a traditional hotel and feels much more like being in someone's grand house which I prefer to modern hotels. They seem more homely and personal. The room was furnished to match. We were at the rear so had a beautiful mountain view but also the sea from one angle. The food is buffet style with an on the spot barbecue. The conservatory/ bar area is very large and plants beautiful. Staff are extremely courteous and helpful. There are 2 swimming pools-one is about 9 foot deep for the serious swimmers but the other is around 3-4 foot-nice and comfortable with an overhead spray system-fun. The walk to the beach is interesting and may not be recommended but this is the norm in Sicily. Taormina can be accessed by pre booked bus. It is beautiful-Greek temple, lovely shops, restaurants-reasonably priced. Do not be fooled by a visit to the house at the end of the main street whose dignitary had entertained D H Lawrence-some on our trip thought they had seen it. We got there-its tucked away on the Via David Herbert Lawrence about 15 minutes from the main entrance. It has a plaque on the wall referencing Truman Capote,Peggy Guggenheim. Though not open for public view the scenery is marvellous and you can try and imagine Lawrence looking at that superb view.
Written 21 September 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ldombeck
Evanston, IL9 contributions
Jun 2015 • Family
We stayed here for 10 days with my boys (6 and 8 yrs old). Our room was clean and had modern finishes. We had ample space for all of us with a balcony as well. It was on a busy road, but our phone have an app for white noise, so it wasn't a problem. We easily charged our devices through the USB on the TV, no need for adapters! The breakfast was really good, something for everyone (toast, fresh fruit, croissants, eggs, ham, yogurt, cereal, juice, coffee made to order) We loved it! Very close to the Porta Messina, just a couple of minutes walk uphill. Right next to one of the parking lots in the city, close to bus station and the cable car down to the beach. Great location. Hertz rental car was directly across the street as well as a cannoleria that we frequented often :P I was stung by a jelly fish the first day and the staff was very helpful about how to find a pharmacy, but ended up finding a medicine for me in the end - very grateful. Some of the staff at the front desk weren't as knowledgeable about recommendations, so it just depended who was working. But overall, we had a good experience there. Beautiful view from the restaurant and terrace by the front desk. Pictures were true to form from website. Good for families, the staff was very nice to the kids.
Written 20 June 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AngelaMazur
Claygate, UK80 contributions
So just want to say 1st all what you be read below is regarding they SPA & Hairdressers, as i haven't been staying in the hotel.
So shall i start from how we book my MASSAGE…
Yesterday my husband call for information on they SPA services and as i been interest in STRONG MASSAGE in particular they gave to him several options.
1. Massage (regular) 40min + SPA = 70 euros
2. SPA + stay in Hotel for 2 = 139 euros
3. Only Massage (regular) 40min = 40 euros
4. Massage (Strong) 60min = 60 euros
So i wanted to do 60min STRONG MASSAGE ONLY and we booked for next day early morning at 10.30am, making a NOTE what i wanted to have STRONG massage and manager who's name was Maryangela assured us we will get what we asked for.
So today we arrived where early at 10.28 and the manager meet us and asked us to wait (about 5min), when she was back my husband asked if staff speaks English and she replied "Yes" i asked her if she remember what i want STRONG full massage and she INSURED me what i have nothing to worry about. So my husband left me where on my own and paid the bill of 60 euros upfront.
So Maryangela brought me to changing room and left me where to change without any guidance on where i need to go after, i thought she will return to pick me up, but after waiting another 5min none came. I decided to come out with dressing on and look for someone who knows what i should do. So i seen the girl dressed in white uniform and likely it was her, she brought me to this room (check this link http://www.taorminafoto.com/Taormina-Palace-Hotel/wellness/slides/DSC_2089-2.jpg) which was extremely small and cold and left me where without saying a word… And again i was guessing what i need to do, after another 5 min she came back and i asked if i need to undress? and where, how to lay down?
I guess by all time i spend in waiting my massage started at 10.45am. So anyway i was ok till that point as worst was to come. Massage started from the legs and i noticed what massage wasn't going the way i wanted, but decided to wait till another part of my body. But when she missed the FEET (sounds funny) i though something is going wrong, she started massage my back slow and gentle (exactly what I Didn't asked) so after some time i decided to ask her if she know what we paid for 60min of STRONG Massage and she replied me "No Parla Inglese" ok i said in Italian what i paid for STRONG Massage and more on my FEET and Back. When she made me 5 min of strong Massage on the back, which was good, but not enough and started massage my LEGS AGAIN!!! This was seriously ANNOYING and not RELAXING for me as i aspected. So i decided to tell what i will skip front as i won't more massage on FEET and BACK! And in result she made me head massage which was more like a 3min of HAIR massage. And she left the room without saying anything, i though she will come back as she again didn't say a word. After 10min laying and expecting what she will be back i got so ANGRY and decided to dress and come out. When i wen out she was in the room and when i asked her if this is all she said "Yes". I was boiling inside 1st because i didn't get what i really wanted, 2nd she 90 of massage was my LEGS, 3rd because SERVICE was so POOR, 4th because my husband already pad them.
After i dress up i checked my watch and it was 11.30 and i understood what i had only about 40min of massage. When i was going away Maryangela meet me again and asked me how it went and i told her what i am very disappointed and the watch is showing what i had only 40min of massage instead of 60min, i showed her the watch what it was 11.34 and what i came at 10.28 and its simply not possible what with all that waiting to have 60min massage what we paid for and plus to all her staff was not aware of what i asked. I asked her if she could refund us 20euros as we received service what cost 40euro instead of 60euro, she very ARROGANTLY replied "Money been paid and its not possible to do something" i got angry and told her what that service wast worth the bill and she added " What my husband was calling her several times yesterday asking for discount" which was absolute lie! I tried to make her to listen to me, but she absolutely didn't knew how to deal with COMPLAINS she left me standing in reception and went shouting to Hairdressers what i am crazy.
I told my husband about all this and he decided to give them a call to find out why they treated me so bad, but Maryangela said what i was Arrogant and COMPLAINED about they service and hang the phone on him. Well this is managers reaction on Customers COMPLAIN was, very professional.
Seriously in TAORMINA service like that is not ACCEPTABLE, i swear i had better massage from Thai women on the beach in summer time and i was visiting luxury SPA Torre del Grifo (http://www.torredelgrifovillage.it/spa-centro-benessere-catania-percorsi-trattamenti-massaggi-tecnologie.php) where Catania football team is spending they time and for 34euros i had SUPERB SERVICE which included 40min Massage + 3 hour SPA (with swimming pool, Jacuzzis, 5 different sounds..) all for 2 people.
So my day was ruined instead of relaxed as i wanted for 60 euros. Please avoid this place or DON't pay in advance if you go where, just in case you have same experience as mine.
So shall i start from how we book my MASSAGE…
Yesterday my husband call for information on they SPA services and as i been interest in STRONG MASSAGE in particular they gave to him several options.
1. Massage (regular) 40min + SPA = 70 euros
2. SPA + stay in Hotel for 2 = 139 euros
3. Only Massage (regular) 40min = 40 euros
4. Massage (Strong) 60min = 60 euros
So i wanted to do 60min STRONG MASSAGE ONLY and we booked for next day early morning at 10.30am, making a NOTE what i wanted to have STRONG massage and manager who's name was Maryangela assured us we will get what we asked for.
So today we arrived where early at 10.28 and the manager meet us and asked us to wait (about 5min), when she was back my husband asked if staff speaks English and she replied "Yes" i asked her if she remember what i want STRONG full massage and she INSURED me what i have nothing to worry about. So my husband left me where on my own and paid the bill of 60 euros upfront.
So Maryangela brought me to changing room and left me where to change without any guidance on where i need to go after, i thought she will return to pick me up, but after waiting another 5min none came. I decided to come out with dressing on and look for someone who knows what i should do. So i seen the girl dressed in white uniform and likely it was her, she brought me to this room (check this link http://www.taorminafoto.com/Taormina-Palace-Hotel/wellness/slides/DSC_2089-2.jpg) which was extremely small and cold and left me where without saying a word… And again i was guessing what i need to do, after another 5 min she came back and i asked if i need to undress? and where, how to lay down?
I guess by all time i spend in waiting my massage started at 10.45am. So anyway i was ok till that point as worst was to come. Massage started from the legs and i noticed what massage wasn't going the way i wanted, but decided to wait till another part of my body. But when she missed the FEET (sounds funny) i though something is going wrong, she started massage my back slow and gentle (exactly what I Didn't asked) so after some time i decided to ask her if she know what we paid for 60min of STRONG Massage and she replied me "No Parla Inglese" ok i said in Italian what i paid for STRONG Massage and more on my FEET and Back. When she made me 5 min of strong Massage on the back, which was good, but not enough and started massage my LEGS AGAIN!!! This was seriously ANNOYING and not RELAXING for me as i aspected. So i decided to tell what i will skip front as i won't more massage on FEET and BACK! And in result she made me head massage which was more like a 3min of HAIR massage. And she left the room without saying anything, i though she will come back as she again didn't say a word. After 10min laying and expecting what she will be back i got so ANGRY and decided to dress and come out. When i wen out she was in the room and when i asked her if this is all she said "Yes". I was boiling inside 1st because i didn't get what i really wanted, 2nd she 90 of massage was my LEGS, 3rd because SERVICE was so POOR, 4th because my husband already pad them.
After i dress up i checked my watch and it was 11.30 and i understood what i had only about 40min of massage. When i was going away Maryangela meet me again and asked me how it went and i told her what i am very disappointed and the watch is showing what i had only 40min of massage instead of 60min, i showed her the watch what it was 11.34 and what i came at 10.28 and its simply not possible what with all that waiting to have 60min massage what we paid for and plus to all her staff was not aware of what i asked. I asked her if she could refund us 20euros as we received service what cost 40euro instead of 60euro, she very ARROGANTLY replied "Money been paid and its not possible to do something" i got angry and told her what that service wast worth the bill and she added " What my husband was calling her several times yesterday asking for discount" which was absolute lie! I tried to make her to listen to me, but she absolutely didn't knew how to deal with COMPLAINS she left me standing in reception and went shouting to Hairdressers what i am crazy.
I told my husband about all this and he decided to give them a call to find out why they treated me so bad, but Maryangela said what i was Arrogant and COMPLAINED about they service and hang the phone on him. Well this is managers reaction on Customers COMPLAIN was, very professional.
Seriously in TAORMINA service like that is not ACCEPTABLE, i swear i had better massage from Thai women on the beach in summer time and i was visiting luxury SPA Torre del Grifo (http://www.torredelgrifovillage.it/spa-centro-benessere-catania-percorsi-trattamenti-massaggi-tecnologie.php) where Catania football team is spending they time and for 34euros i had SUPERB SERVICE which included 40min Massage + 3 hour SPA (with swimming pool, Jacuzzis, 5 different sounds..) all for 2 people.
So my day was ruined instead of relaxed as i wanted for 60 euros. Please avoid this place or DON't pay in advance if you go where, just in case you have same experience as mine.
Written 11 January 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Claim your listingTaormina Palace Hotel Spa - All You Need to Know BEFORE You Go (2024)
Frequently Asked Questions about Taormina Palace Hotel Spa
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