Bannatyne Health Club Russell Square

Bannatyne Health Club Russell Square, London: Address, Phone Number, Bannatyne Health Club Russell Square Reviews: 2/5

Bannatyne Health Club Russell Square

Bannatyne Health Club Russell Square
2
Health Clubs • Spas
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The area
Address
Neighbourhood: Bloomsbury
Snuggly nestled within Central London is academic and leafy Bloomsbury, an area that boasts walking distance access to many of London's most popular attractions. It is also home to some of Britain's most celebrated museums, including the must-see British Museum. Despite an understandable popularity with students, tourists and day trippers, vast sections of Bloomsbury retain a quiet, residential feel year round and throughout the week.
How to get there
  • Russell Square • 4 min walk
  • Euston • 7 min walk
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

2.0
20 reviews
Excellent
0
Very good
1
Average
5
Poor
4
Terrible
10

bulldog19
Port Talbot, UK448 contributions
Business
Recently visited while in the area on business. Staff were lovely, gym was ok but had a very limited range of equipment, could only do a basic workout really so would look for alternative gyms next time
Written 17 October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Gymmie
1 contribution
Solo
Don't join this gym, as the showers are not working for weeks on end, and the staff are not friendly
Written 12 July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

jacquelineglendi2018
London, UK1 contribution
Solo
I've used this gym since 2007. They have decided to put their prices up considerably and took the money out of my account without my permission. They have gone, in my case, from £36 to £48.00. This includes my NHS discount, but other members are paying a lot less than £48.00 so they are charging just whatever they think and are being unfair to loyal members like me. The gym, although newly painted etc. still has leaking ceilings and taps and often the equipment isn't working. Mr Bannatyne needs to look at his Russell Square premises and staff as things aren't running properly and I resent money being taken out of my bank account without my permission.
Written 22 January 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Heidi O
Addis Ababa, Ethiopia3 contributions
Solo
The gym used to be a decent gym. They had good classes and nice staff. Then the refurbishment happened.
They replaced all the lockers and a large number of them do not work.
They refurbished the gym and most of the tv screens on the treadmills don't have tv or internet access anymore.
The pool has been out of order for a week and they believe it will be another two weeks before it is restored.
They replaced all the l spin instructors with a spinning video.
They increased the membership fees by £20 from January 2019.

It is all rubbish. Giving notice today.
Written 21 January 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

ChristopherR619
London, UK10 contributions
Couples
Oh dear. This place has proved a real flop for us. We joined in August, and maybe had one good swim in a warm pool. Since then the pool has either been too freezing to use (with no notices up to alert custormers of the shock they are about to get), or out of order altogether, for weeks at a time. The hot tub too is intermittently unexpectedly cold, for a hot tub, or simply out of order too. Ocassionally there may be a notice up in reception about these continual failings of the service, for which we are paying, but usually nothing, so clients are left to find out for themselves. Unlike some reviewers here, I don't agree that the staff are rude, but I do feel their hands are tied. So, I have found the personally pleasant, sometimes charming, but also I get the sense that there is nothing they can actually do, and seem to be in the control of an extremely callous and unfeeling senior management, based at somewhere called "Head Office", (which is virtually impossible to get through to on the phone). For instance, my wife and I asked about the possibility of a refund the other day. We were told, in what was obviously a scripted answer, "No. Absolutely not, we never do refunds". It was almost as if we'd used a banned word in a cult. So...Even if half the fitness centre is effectively useless...Half of what we pay money for per month, is unusable because it's out of order, or too cold to swim, there will never, ever be a refund. I beg your pardon? That feels very old style, mean-spirited, and a very 20th century way of treating customers. Actually, atrocious. I should also mention that the changing room areas are not as clean as they could be, especially the walkway to the swimming pool, which is permanently dank and filthy. But my main complaint, in this regard, is that far too often, there is no toilet paper in the mens' changing room toilets. This has happened too often for comfort, and can, if you stop to think about, have quite unpleasant consequences. Why can't they even get something as basic as this right? Even in my local council gym, at half the price, I have literally NEVER known there to be no toilet paper in any of the mens' toilets. But this happens routinely at this place. Conclusion: The place needs one heck of a lot of attention...On the macro and micro levels in order to improve. There is no real feeling that anyone, or at least anyone remotely effective, is currently in charge!
Written 17 January 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Eleanor H
1 contribution
Solo
Do not join this gym. It has been refurbished but half the equipment still does not work.
lockers do not lock. The pool literally has a disgusting film and it will not be heated for weeks at a time. There has been a refurb. but since this event the place has become really dirty and unpleasant, which they think you will be willing to pay an extra £20 a month for. Be warned this place is a complete rip off and make it incredibly hard to leave.
Written 3 January 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Lee L
London, UK57 contributions
Solo
The swimming pool water has been freezing cold for more than a week, the staff do not bother to make any effort to care about customers health and safety, do not bother to inform customers, also do not bother to put any sign near the pool to inform or alert customers, even when customers asked staff repeatedly about the temperature of the water before entering the pool, staff lied about the temperature, when confronted with the truth, staff continuous to lied, another staff try to give lengthy irrelevant points. They say they cannot put any sign to let customers know about this as they need management approval/, this is beyond stupid!
Written 29 September 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Emma H
2 contributions
Solo
I joined with an annual membership in August 2017 (during the start of the refurbishment) costing £26/month. I directly asked the staff if the price of my membership renewal in August 2018 would be effected by the refurb if I set an annual membership, and was told that it wouldn't be. I have now been told that the cost to renew has gone up to £44 per month. If in August 2017 I had set up a monthly direct debit this would have cost £29/month and I would not have been effected by the refurbishment, like many of my colleagues at my work who are still paying £29/month. I believe this is unjust and I was misinformed and misled when buying my annual membership as I would have of course set up the monthly direct debit. The refurbishment is a disappointment and doesn’t justify the new price (70% increase) and shows no loyalty to current members. I have formed friends at the gym and now am forced to switch to another gym (half the price) and no longer able to go with colleagues. BE CAREFUL of membership price changes and get your offer in writing before signing up.
What does everyone else think of the refurb and price increase??
Written 13 September 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

solitarypeak
Canterbury, UK268 contributions
Solo
I should have read the reviews before joining this gym. I signed up in September last year, as it is close to my flat. At first glance, it looked good and well equipped. Though it is not big, it has a swimming pool, a sauna room, a steaming room, and an acceptable free weights area. However, especially after the redecoration, things went worse and worse. In particular, the swimming pool became really dirty. Finally, I decided to quit and give them a two week notice. I was asked for paying an extra month, which I was not told when I joined in the gym at all. I refused and wrote to them, but only got a response months later. Like other reviewer, I was chased by a collection agency.
Written 7 June 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Michael958_13
London, UK82 contributions
Solo
Exactly same as other reviewer. One months notice given and paid. They claim notice had not been given and appointed debt collected to pursue a further month. If you leave, insist that they confirm in writing to you, on-the-spot and take no excuses. If you fail to do this they will try and extract further money.
Written 25 January 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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