Horning Pleasurecraft

Horning Pleasurecraft

Horning Pleasurecraft
4.5

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles12 reviews
Excellent
11
Very good
0
Average
0
Poor
0
Terrible
1

391seasonedtraveller
Braunton, UK9 contributions
5.0 of 5 bubbles
Sept 2023 • Couples
First time hiring a craft from Horning Pleasurecraft and it proved to be our best Broads holiday so far. The small private yard was ideally located in the beautiful village of Horning. Our boat 'The Streamway' was perfect for a couple. The fixtures, fittings, linen, kitchen utensils and china were of the highest quality. The one level design, copious storage space, plentiful plug and usb ports and the double bed were a welcome and comfortable surprise. All the staff were very helpful, friendly and professional. With only 3 fine weather days in 7, an electrical storm, torrential rain and gale force winds this could have been a washout but we loved every minute on board. The addition of bow thrusters made mooring in the challenging conditions easy. We intend to use Horning Pleasurecraft on all our future visits to the Broads and high recommend other travellers to do so.
Written 21 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are so pleased you had such a great experience on the Broads and are very grateful for your lovely review. We look forward to seeing you again soon.
Written 17 October 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Beverly P
Aylesbury Vale, UK21 contributions
5.0 of 5 bubbles
Jun 2023 • Couples
Recently returned from Norfolk Broads after hiring a boat from Horning Pleasurecraft. Staff are excellent so helpful and informative - staff explained the use of the boat well and gave us full instructions including places to visit. On return staff helped moor the boat and refund for fuel not used was paid immediately. Would recommend this boatyard
Written 11 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback and review, I will share the great feedback with the team. We hope to see you again soon.
Written 17 October 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Daniel F Elder
London, UK43 contributions
5.0 of 5 bubbles
Oct 2022 • Family
First class knowledge & customer service from the moment we arrived. Ricky gave us a thorough demo of how to manage the boat. It had been cleaned thoroughly & was exactly as described. We caused some small damage (Ludham bridge) and they were far more concerned about making sure sharp edges wouldn’t harm our young boys than the damage itself. Will be booking again next year. Fantastic.
Written 30 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to leave us such a lovely review. We look forward to seeing you again next year.
Written 31 October 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

andrew p
Brighton, UK12 contributions
1.0 of 5 bubbles
Sept 2022 • Couples
Boat suffered an irreparable breakdown resulting in two nights of lost holiday. I accept breakdowns happen however the boat yard weren’t interested in doing anything whatsoever, no replacement boat or even accommodation was offered. Resulting in one night spent tied up at a place without facilities, and in an area we did not wish to go out in. Next day the boat was towed back to their yard. No one was there to explain what would happen, the engineers ( who had been charming and professional throughout) just asked us to vacate the boat in order they could repair it as it was booked out again. We left and drove home a day early, no one from the boat yard contacted me so I rang them, they told me they were very busy and to call my booking agent ( hoseasons) they knew nothing about the issue and asked me to email. This I did. One month later I received a reply saying I had been rude to the boatyard ( I was certainly indignant but not rude) and that the boatyard would refund one night of our holiday. I wrote back turning this down as we had lost 2 nights holiday. Hoseasons replied offering the 2nd night refund as a goodwill gesture from them, saying Horning Pleasurecraft refused to refund it themselves.
I have genuinely never been on the receiving end of such appalling service in my life.
Written 10 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to set up a trip advisor account for us, as this is a public review we feel the need to respond to address the issues in the review and to add some context and facts about the customer's experience. We are a small family run boatyard, we have a great reputation and the large majority of our customers rebook and enjoy their experience with us, we certainly don’t wish for our customers to return feeling like they have not had a positive experience. Our customers leave 5 star reviews on our google page and/or via our booking agent. Our reviews also show that if a customer does encounter a problem whilst they are on holiday, they are happy with how the issue is resolved and the customer service they received. The customer in the review experienced complete engine failure on their holiday on the Wednesday afternoon, before they were due to return on the Friday morning. This is something that has not happened to one of our boats. Our on call engineers went straight out to the customer in the afternoon and quickly diagnosed it was non repairable. Our engineers are representatives of our company and were in regular contact with the customer, they were told by the customer that they were on route to Great Yarmouth where the breakdown occurred and were happy to stay there in the evening. The following morning the engineers started the task of towing the boat and customer back to our marina, keeping in regular contact with senior management who were driving to a prearranged hospital appointment. It was unusual and unfortunate that there was no senior management to greet the customer when they arrived back at the marina, it was explained to the customer by our engineers that this was due to hospital appointments and holidays, of which the customer seemed to understand. Our booking agent handles everything about our bookings, pre arrival communication, payment through to any complaints, so the customer should always go directly to them in the first instance and we do advise them to do this. We do not generally have spare boats to offer, so it’s not something we could have done. Our booking agent may have been able to arrange something had the customer spoken to them in the first instance. We were due to call the customer Friday morning, but the customer called Friday morning as customers were returning their boats, so yes it was busy but phoning our customer back was top of the list after the morning rush. The phone call we received the following day didn’t allow a two way conversation, or any kind of reasonable conversation so we requested our booking agent deal with them directly and offered any refund as a good will gesture, of which would have been taken from our tariff. As a team we have reflected on the situation. The engineers did an amazing job of getting to the customer quickly, communicating clearly and bringing the customer back safely. It is just unfortunate that on the day the customer was brought back we didn’t have anyone to greet them and help them speak to our booking agent to alleviate the disappointment of engine failure on their holiday, for that we can only apologise.
Written 31 October 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Andy O
10 contributions
5.0 of 5 bubbles
Apr 2023 • Couples
Just completed 1 week on the Sunway 1 . Having done this 11 times before on different boats,this was undoubtedly the best boat I've been on. We were very lucky with the weather but that aside..the boat was not only smart to look at, many people asked if it was my own private one, something I liked as it is not covered in logos, but also easy to manage, Great showers and non drafty. The boat yard also were extremely nice people to deal with, nothing was too much trouble. We will definitely be going again with Horning Pleasurecraft.
Written 21 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for leaving us such a great review, we hope to see you again soon.
Written 17 October 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ClareCDs
Welwyn Garden City, UK6 contributions
5.0 of 5 bubbles
Oct 2023 • Family
We booked Far Horizon as a last minute decision for October half term with our twin 12 year old daughters and our dog.

The boat looked fantastic on the website but we were a little uncertain about the second bedroom as it is underneath the cockpit. However it was actually fine for our girls who are well over five feet tall. It was actually quite cosy.

The main bedroom was a very decent size. With pleasant low level LED lighting. All the beds were very comfortable

Everyone at the boatyard was friendly, helpful and welcoming. Emma greeted us and our boat was ready immediately. It was very clean and the beds made up. (Not all boatyards do this).

Pat (we think that was his name, my husband is useless with names) introduced us to the boat and all it’s features. He made sure we were happy with the controls before setting us loose.

Far Horizon is a really great boat, although you have to avoid all the bridges, there is still plenty of cruising to be done and the views from the fly bridge make it absolutely worth it. It was really easy to handle.

Another great feature is the back deck. It’s a good size, well lit and seating both sides. Perfect for fishing and would be a great place to enjoy on a summer’s evening.

Top tip for fellow travellers: The only downside of the whole trip was the condensation. This is unavoidable in the cold and rainy weather but we did quickly learn to keep the boat very well ventilated. Just one to expect if you make a booking at the start or end of the season. (We wished we’d taken our karcher window vacuum with us - we did spot another boater using one!)

Overall a great experience all round and we would happily book with Horning Pleasurecraft again.

Written 27 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for leaving such a lovely, comprehensive review. We're really pleased that you had a great time on Far Horizon and we hope to see you again. From the team at Horning Pleasurecraft.
Written 12 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jenny P
Lymington, UK17 contributions
5.0 of 5 bubbles
Oct 2024 • Couples
All the staff at the boatyard were pleasant and helpful. Emma was very welcoming on our arrival and Adrian gave us a thorough introduction to the boat.
We hired Clearway. It was spotlessly clean, spacious and well equipped.
We would certainly recomend this company.
Written 24 October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Martina L
5 contributions
5.0 of 5 bubbles
Oct 2024 • Couples
Just back from a fantastic weekend on Sunway 2. The boat was spotless, well equipped and perfect for our long weekend. Staff at the boatyard were incredibly friendly and knowledgeable. Thank you Baz for the great induction. We will be back! Thank you!
Written 7 October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Daz P
Falmouth, UK1 contribution
5.0 of 5 bubbles
Sept 2024 • Family
I highly recommend Horning pleasurecraft Great customer service the team are very friendly and professional I'll definitely be Re booking for next year.
Written 26 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Amanda A
1 contribution
5.0 of 5 bubbles
Aug 2024 • Family
Wish we had found this boatyard sooner! After many holidays in the past with other boatyards, we have just spent two midweek breaks on Tideway and Swiftway. The boats were both pristine inside and out, not tatty, tired and scratched like some we saw. Emma and her team are very friendly, informative and nothing was too much trouble. The trial run and boat information delivered by Declan (Swiftway) and another gentleman (who owns Hey Jude...he knows who he is) for Tideway was really helpful. Already looking towards a return visit... spoilt for choice as all the boats look excellent.

Thank you for our wonderful holidays.
Written 3 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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