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Everytime I go this cinema you are queuing for at least 20 minutes, I've missed the starts of films and today by the time I got there, there were no seats left. Booked for the next showing. Again queued for drinks. 1 till open, then...More
Went on 4th April with 3 grandchildren. After waiting 25 minutes we got to the counter and were told the showing was full even though it was still showing as normal on the screen. Not enough staff and they appeared to be slow and not...More
Ridiculous how few staff are working during the afternoon peak (schools finishing)
Waited 20 minutes to be served - absolutely shocking customer service and had to remortgage the house to purchase anything!! Shame that it’s so expensive otherwise I would most probably visit more often
Like to go see a film a couple of times a month but merthyr Vue show the same films for weeks , been waiting for The Shape of Water , in other Vue cinema,s but to far away from me, why aren't you screening it...More
Couldn’t get a drink on way in. Queue way too long. Went back out after film started. Queue was nearly out the door So went to get one half way through film. Queued for 15 minutes and they wouldn’t serve me because I didn’t have...More
I'm a big cinema fan and having recently moved in to the area I was keen to try this, especially since The Last Jedi was showing ! I booked online but needn't have bothered, there were maybe a dozen in the theatre . This is...More