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Osa Great Adventure Tours and Tickets
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Traveller Overview
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| 50 oeste de la escuela Bahía Drake., Provincia de Puntarenas, Costa Rica, Drake Bay 60503, Costa Rica
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+506 6102 5934
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We did a day tour to each Sirena and San Pedrillo. Everything was organised fine by the agency though we checked in a few days before if all was ok. Our guide Faustino had huge experience and he did a fantastic job in spotting animals and sharing a lot of knowledge. We saw 2
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Response from amazing282015, Gerente at Osa Great Adventure
Responded 21 Apr 2019
Many thanks for leaving a review. We are happy you had an amazing experience.
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The booking admin was slightly "relaxed" and it was not clear we actually managed to have the reservation we requested. So if you are booking suggest you follow up to make sure you are actually on the trip list. But it wasn't a problem and our trip was sorted. Our guide (Roy)
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Response from amazing282015, Gerente at Osa Great Adventure
Responded 20 Apr 2019
Hi, many thanks for the comment. We will try to answer our emails faster.
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Our group of 4 people (including a 70-year old) visited Corcovado Sirena station for an overnight tour. I am glad we chose Osa Great Adventure as our tour operator, as everything went so smoothly. Within minutes of my email to the tour agency, I received a call from Allan, who
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Response from amazing282015, Gerente at Osa Great Adventure
Responded 28 Feb 2019
Many thanks for leaving a review. This kind of experience is only reached when there is a willingness to enjoy and work together. I am very happy and would take care of you as many times as you wish.
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My travel companion recently wrote a review on Tripadvisor explaining how Allen from OSA Great Adventures cancelled our trip without informing us in advance. In his response he argued that we wrote him by Whatsapp around 11:00 am that we had arrived and that we told him that "we
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Response from amazing282015, Gerente at Osa Great Adventure
Responded 24 Feb 2019
I did not stop laughing at the Trump part. Once again; I told you that if you did not pay for my services in advance I was not going to guarantee your tour. Because I knew you were one of those traveling around not wanting to stick to cancellation policies so you can just not show up and just avoid paying any fees. On top of all of this, you showed up after 2.00 pm when the office of Corcovado was closed for payment of reservations. The loud music I mention to you was a celebration after a horse parade. They were then singing an enjoying. When I travel around I love to see the culture and trying their food which you do not do obviously. I had also forgotten to mention your threats about writing this review if I did not do what was impossible by then but you got only for what you worked for. It is a shame to have this kind of tourism in our country. People that believe they are they are more important than others and that think that everything has to be done their way and that threatening is normal and main tool of dealing. This is a positive review to me since this way other travelers like you will see that I am serious when I say I do not guarantee a tour without paying in advance and that no threat of a bad review will make me change my position and even less when it does not depend on me. Once again, I did never cancel your tour, the issue was that you did not make a deposit and I was not going to pay for a reservation when I have not gotten the confirmation payment. I will close this by mentioning what your guide told me after his tour with you. You spent a whole day away from the gay couple that were with you in Corcovado and he had to get sirious and tell you that it was not the way the activity was done. It says a lot from you.
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During our trip through Costa Rica we planned to include an overnight trip to Corcovado National Park. Based on the Tripadvisor comments and rating we decided for “OSA Great Adventure” and contacted Allen from this company on January 31 through Whatsapp to enquire about the two
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Response from amazing282015, Gerente at Osa Great Adventure
Responded 14 Feb 2019
Hi, When you contacted me and we knew what was exactly what was the activity you wanted I proceeded to charge one week before the tour and your answer was a laugh and a no, I still insisted and said that I could not guarantee that you would get your tour set if you just showed up like that. I even said you could send %50 of the total amount and then the rest by cash but your answer was the same. Then I got contacted by you at around 11.00 am and you said you were going to show up at some point of the day. What I charge is to pay for all fees to get into the park, food, and accommodation. I can´t just pay for everything and hope that someone goes on the tour because I have lost a lot of money like that, it does not work like that. That is why I send an invoice with cancellation politics and the description of the tour so both parts must comply with the deal. The policies of cancellation of the park are strong and it is very difficult to get money back if a cancel a reservation and their limit time to pay for a reservation is 2.00 pm. About your plans and how they change because of not following my procedure is not my fault at all. This comment is for me the best one I could receive so other travelers find out that it is true when I say I can´t guarantee a tour without payment in advance. I love what I do and I love meeting new people and making happy the way others would when I visit other places but I also know that I cannot travel around imposing my rules to others and then to put the blame on them.
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