Tours and Tickets

Big Bus New York Hop-On Hop-Off Open Top Tour provided by Big Bus New York

Big Bus New York Hop-On Hop-Off Open Top Tour

Big Bus New York Hop-On Hop-Off Open Top Tour
3.5
Book in advance
from HK$351.06 per adult
Free Cancellation up to 24 hours in advance
Travel safe during COVID-19
Last updated: 19 Jun 2020
A note from Big Bus New York Hop-On Hop-Off Open Top Tour
Maps and brochures will not be handed out on the service and customers are encouraged to download our Free Mobile App providing extended digital content including map and live bus tracking.
What you can expect during your visit
Regular temperature checks for staff
Regularly sanitized high-traffic areas
Hand sanitizer available to travellers and staff
What you can expect during your visit
Regular temperature checks for staff
Regularly sanitized high-traffic areas
Hand sanitizer available to travellers and staff
Transportation vehicles regularly sanitized
Face masks required for guides in public areas
Gear/equipment sanitized between use
Face masks required for travellers in public areas
Social distancing enforced throughout experience
Face masks provided for travellers
About
New York City can be tough to get around, especially when you’re a visitor trying to sightsee. Skip the stress of finding your way with this easy-to-exchange voucher for a Big Bus ticket. Pick from multiple ticket options that enhance your NYC experience by adding more time, more routes, more modes of transport, and more attractions. Save time, money, and your sanity while touring the best of the Big Apple.
Know before you go
  • Duration: 2h
  • Mobile tickets accepted
  • Instant confirmation
Cancellation policy
  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.
Available languages
English
Know before you go
  • Duration: 2h
  • Mobile tickets accepted
  • Instant confirmation
Available languages
English
Cancellation policy
  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.
Highlights
Get around bustling and congested NYC easily with 5 key stops
Explore New York City at your own pace and create your own itinerary 
Choose from multiple ticket options to fit your wants and needs
Upgrade to a cruise to see even more sights, or a night bus tour
What to expect
Redeem your Big Bus voucher for a pass at any of the 5 stops along an NYC route by simply showing it to a Big Bus staff member before boarding. Either choose to complete the entire city loop and learn fun facts about New York from the audio-guide as you go, or hop off and on at any of the 5 stops to create your own self-guided tour of the city. If you’d like to visit a lot of attractions or areas, you can plan your itinerary ahead of time. This pass helps you get around throughout your day without the hassle or expense of getting cabs or navigating the public transportation system. Some areas you can see and stop at include Battery Park, Korea Town, Empire State Building, Rockefeller Center and Times Square—it's up to you. You can upgrade your Big Bus ticket to include the Empire State Building or a sightseeing cruise.
Need help booking?
Call the number below and use the product code: 5096NYCHOHO
Call +852 30184991
Important information
Inclusions
Limited Hop-on hop-off, open-top, sightseeing bus tour • Live bus tracking through Big Bus app • 2 Routes - Uptown (red route) and Downtown (blue route) • Audio-guide in English
Exclusions
Hotel pickup and drop-off
Duration
2h
Departure details
Location Name: Board the bus at any stop along your route Location Address: Classic, Premium or Deluxe Pass Board the bus at any stop along your route Night Tour  Redeem vouchers at the start of the tour, 7th Ave & 48th St Directions: If you require further information prior to starting the tour please feel welcome to visit the Big Bus Welcome Center. 712 7th Ave New York, NY 10036 (Between 47th & 48th St)
Inclusions
Limited Hop-on hop-off, open-top, sightseeing bus tour • Live bus tracking through Big Bus app • 2 Routes - Uptown (red route) and Downtown (blue route) • Audio-guide in English
Exclusions
Hotel pickup and drop-off
Departure details
Location Name: Board the bus at any stop along your route Location Address: Classic, Premium or Deluxe Pass Board the bus at any stop along your route Night Tour  Redeem vouchers at the start of the tour, 7th Ave & 48th St Directions: If you require further information prior to starting the tour please feel welcome to visit the Big Bus Welcome Center. 712 7th Ave New York, NY 10036 (Between 47th & 48th St)
Duration
2h
Additional information
Confirmation will be received at time of booking
Wheelchair accessible
Classic 1-day tickets will be valid for same day use. Tickets claimed after 3pm will be valid for 24 hours from time of redemption
Please note the blue route (Uptown) is non-stop, not a hop-on-hop-off service.
Stroller accessible
Service animals allowed
Near public transportation
Infants must sit on laps
Transportation is wheelchair accessible
Most travellers can participate
This experience requires good weather. If it’s cancelled due to poor weather, you’ll be offered a different date or a full refund
Popular mentions

3.5
1,819 reviews
Excellent
780
Very good
371
Average
218
Poor
158
Terrible
292

Iris G
Los Angeles, CA2 contributions
Awful, terrible, horrendous service
Apr 2021 • Family
Awful experience. Customer service sucks! I bought a classic ticket with a Circle Line tour. The document and confirmation to get to Circle line tour was not what Circle Line needs to let us board. We were embarrassed twice by Circle Line claiming they do not take the tickets we were provided by BIG BUS. Then called and chatted with Isabela at Big Bus who declined us a refund because she did not believe me. Do not use them they will steal your money and mess up your NYC plans!
Written 5 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

James
Queens, NY5 contributions
Don't bother. Bus may not show up.
Feb 2021
I'm a New Yorker who saw a story on the local news about supporting Big Bus during the pandemic. It mentioned kids were free. We decided to go into the city for a bus tour for my son's 5th birthday.
The only way to communicate with the company is via chat. That day (2/9/21) I confirmed the timing of the last bus with agent Isabela. (She informed me kids were not, in fact, free with the most basic ticket.) We showed up about 10 mins early to stop #3. The live bus tracker on their app was not working, so I again confirmed with Isabela, who said it might be delayed due to weather. (It was not raining or snowing.) When no bus came, she stopped responding. After 45 mins of entertaining a 5-year-old and 2-year-old on a street corner, we gave up and went home. I checked the live tracker before we left, and it showed no buses running. We had bought tickets and waited around on my son's birthday for nothing.
Written 21 March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Cristian Escarraga
Bogota, Colombia11 contributions
Terrible attention
We were about to take a ride with a service animal and the bus driver just kicked us out from the bus despite purchase policies says that service animals are allowed in the bus. Not recommended, it os expensive and lots of people have had bad times on it
Written 20 March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Traveller
1 contribution
Guide's are very rude to travellers who aren't native
Feb 2020
The guide Kevin is so rude and behaves like an idiot to travellers. If an tourist doesn't understand his fast accent and tries to tell him to slow down a lil bit he humiliates them. And Kevin the tour guide doesn't allow vloggers to record themselves. This is the worst experience and worst service provided by them.. The guide's name is Kevin and Mark the Driver. If anyone's reading this review just don't just don't take big bus because you'll regret it.
Written 21 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Kingtraveller We are sorry you did not enjoy our service. Please note Kevin did not perform any guided tours in February 2020 - the traveling date you provided. Please contact us directly with a proof of purchase at infony@bigbustours.com so that we can investigate this claim and take all necessary actions. Sincerely,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

YMSmithpele
1 contribution
Robbed
Mar 2020 • Friends
I never got to take the tour because of the virus I had to cancel my trip what cost 180 dollers for the 2 of us. I was lead to believe I would get a refund if I cancel up to 24hours I gave 10 days notice and they still haven't refunded me I ask several time but no one will get back to me concerning this matter I feel robbed and very disappointed.
Written 19 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Sam E
Brentwood, CA2 contributions
Don’t fit it
Oct 2020 • Couples
Don’t waste your time money or time on this. Bad experience and customer service, audio system doesn’t work
Bus doesn’t stop in the disgnated stops as indicated on the map, rude drivers.
Written 17 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Amanda B
2 contributions
Dull and Disappointing
Oct 2020 • Family
Having no live tour guide made the experience dull. The headphones didn’t stay in my ears and the jack they plugged into was fuzzy. Half the time we couldn’t hear what was happening and missed out on learning anything about NYC. We sat and waited at the Liberty Bell spot for an hour and no bus went by to hop back on, making us have to pay for an Uber and miss our uptown bus by 5 mins. Just overall not worth the money.
Written 6 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Tapojit Roy
Calgary, Canada2 contributions
Tour guide Kevin was extremely rude
Sep 2019 • Couples
Tour guide Kevin was extremely rude. I was traveling on summer 2019. Pathetic experience!!! Don't recommend anyone.
Written 26 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Tapojit I am sorry you did not enjoy our service. Please note Kevin did not perform any guided tours in September 2019 - the traveling date you provided. Please contact us directly with a proof of purchase at infony@bigbustours.com so that we can investigate this claim and take all necessary actions. Sincerely,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Maria Ortiz
16 contributions
Ripped off
The sales guy in time square ripped us off because he sold us a package that included the circle line cruise and when we arrived to take the cruise the ticket guy did not accept the QR code. Such a disappointment that they lie to us like that. Their phone number does not work to help us and the chat agents are useless.
Written 15 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Alison C
1 contribution
Big Bus Great! Sherwood Nightmare!
Jul 2019 • Solo
I bought a 3 day tour ticket and was given an extra day free- this was great news and my feet were definitely grateful!
I planned out my 4 days tours and got to see everything I needed so thank you Big Bus!

On my 3rd day I unfortunately had the displeasure of meeting Sherwood, he was extremely rude and bad mannered I actually couldn’t believe his behavior or the way he accused me of having an invalid ticket. He made me feel small and embarrassed and honestly in my life never been spoken to like this!

I was a solo young Australian female and felt sickened and frightened by him. Unfortunately we also got caught in peak NY traffic so had to deal with him for over 2 hours. This man thinks he is Big Bus apparently but that is a poor reflection on Big Bus!
Written 29 May 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Showing results 1-10 of 1591
About the operator

Don’t take it from us – here’s what people have to say about this operator.

By: Big Bus New York
959lauranp
959lauranp
00
John - our Driver made our experience THE BEST
We had the best bus driver/tour guide EVER. He was knowledgeable, friendly, funny and he gave us extra commentary
stevek1967
stevek1967
00
Great experience
Big Bus NYC is currently operating with fewer daily bus departures due to covid virus.. Don't believe the negative
jvn876
jvn876
00
Informative Tour
Better done when it's not too cold. Friendly staff. Up to date information along the tour. Busses ran on-time.
artnamus
artnamus
00
Kevin is the Disaster who Humiliates Tourists
A tour guide named KEVIN is a total disaster. He humiliated an Indian tourist in front of me just because the touri
susanbQ972VC
susanbQ972VC
00
Hop on Hop on Downtown Loop
We had tickets for a different company which neglected to inform us that they are not currently running ANY tours.
165damianl
165damianl
00
Awful company
There are much better tour companies than this one. Their customer service is non existent and they are quick to ta
Ian M
Ian M
00
Good value but work out the timing of when you commence certain activities to get the most out of it
We have used Big Bus in other cities so targeted this one rather than rivals on offer. We bought a 3 day pass but t
TScott79
TScott79
00
Waste of money
Stops were difficult to find. We spent 30 minutes trying to find the Columbus Circle stop. We even called Big Bus a
NatJoEvz
NatJoEvz
00
I would use again but...
I bought a 3 day explorer pass with 5 attractions included. We redeemed all our tickets at Madame Tussauds in Times
adamm223
adamm223
00
Perfect way to see NYC
Fantastic range of routes to see the whole city and beyond. The buses all ran regularly and you got to see all of t
688maddiea
688maddiea
00
Well worth the 3 day ticket
Book online you’ll get a better deal than from the street vendors. We booked a 3 day ticket and suggest you do the
rachelmadd
rachelmadd
00
Very knowledgeable
We did the tour on our first full day in the city and it really helped us find our feet! The route is great because
suenevitt
suenevitt
00
Steve,Lyonal and Eamee!
The tour guides on the uptown downtown and night tours were all amazing. Their knowledge of the City and there ent
leeken56
leeken56
00
Trisha, Most interesting and passionate tour guide ever. Fantastic tour.
What a beautiful evening and what made it so good was the passion Trisha gave throughout the tour, it was our secon
72nilsd
72nilsd
00
Best bus Tour in new York
Amazing Bus Tour with funny Guide and much informations about new York insiders. Uptown and Downtown Road is amazin
Frequently Asked Questions about Big Bus New York Hop-On Hop-Off Open Top Tour