Loved the hop on hop off and then the trip to Alcatraz. The guides were well informed and make the trip enjoyable.
Alcatraz tour with audio was fantastic. Well worth the money. The Hop on Hop Off, Grey Line was bad. Busses were supposed to run every half hour , we waited for almost and hour. In addition to get from pier 33 to Sausalito, you have...More
I bought this combo tour for a family of 4. When we came to pick up our tickets at the Gray-line booth in San Francisco we were not on Gray-lines list of participant and the tour was sold out. Gray-line said that Tripadvisor/Viator had sold...More
This is without a doubt the worst thing you can spend your money on in San Fransisco. It is advertised as ‘hop on, hop off’ bus tours but it’s anything but frequent enough to hop on and off from. As the day progresses the buses...More
Hi Greg, Thank you for bringing this to our attention. We sincerely apologize if you felt the hop on - hop off tours lacked an enjoyable experience during your trip to San Francisco. Your comments are much appreciated to help us improve our service for...More
We booked and paid for a 9/22 tour that includes Alcatraz on 9/2. 9/7 viator cust serv emailed and asked our names and such for our Alcatraz ticket and I responded same day . 9/8 viator emailedand said the tour was full and asked if...More
Hi Lisa, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you have experienced with your booking reservations. Thank you for bringing this to our attention, your comments are valuable to help us improve our service for future...More