The weather this summer in the South Island has been amazing so yes I can imagine the kind of "bluebird" day you got. The views are pretty spectacular regardless of the weather - so pleased you enjoyed "our office" and that Dan & Lucas were helpful and informative. Thumbs up to you for the 5 star recommendation

Hey you, thank you so much for the feedback, we are happy to know you had fun and that Braydon was a great guide that made sure you all felt safe!

Ed, we do appreciate the business you brought us. We feel your group received exactly the same experience as all our other clients and as you can see, we normally get 5 star reviews which confirms most are happy with the experience we offer. We do advertise on our website 2.25 hours on the bikes which is exactly what your group received. (3.5 hours total, less 1.25 hours travel, paperwork and kitting out time). We are required by law to ensure everyone is capable and understands how to ride a bike before setting off in control of their own bike. The terrain can be challenging and technical for most, I’m sorry you felt it was boring – you can see from the many reviews that often it is the other way round and that clients occasionally feel uncomfortable riding on their own. You say one of your inexperienced riders flipped her quad, this is exactly the reason we ensure they do full training, and as a matter of safety we get any quads involved in an incident fully checked before going out again. We have the bikes fitted with special equipment to aid clients safety and everyone was relieved to learn no-one was injured in the incident. The charge after an accident is market rate and covers time and costs spent to get the bike recovered and also includes the thorough assessment of the bike. Afternoon tea is often welcomed and I understand was being enjoyed by all your guests so that they could relaxed and enjoy the view and the sunshine. We find it also allows the clients to be refreshed for the return journey down the hill back to base. We are sorry you did not enjoy the tour, we took you and your wife free of charge being tour hosts so normally we would expect those in the tourism industry on a free trip to give us feedback directly rather than via a public arena. However like any customer going free or not, we have investigated your comments and do feel we offered you the trip as advertised and that there was nothing false or misleading .

Hi BillyBWB, thank you for your review. You are quite correct, we have replaced the Honda Quads with Suzuki Quads which are far superior. We have also updated the website so thank you for pointing that out. We are struggling to work out all the maths in your review. There is dust up on the hill but there is very little we can do about this given the dryness of the weather and the fact that we are on dirt tracks. Regarding the tour length we can only assume that the day you did the tour was one when the traffic and roadworks were against us.... it has been a nightmare in Queenstown for many months and we are all mightily fed up with having to deal with it every day. This would account for the extra hour your tour took we presume. The total time on bikes is two hours, not the tour time, this includes the training which is necessary in order to ensure everyone is safe as per NZ Health and Safety requirements. We are really flummoxed as to how you got back 40 minutes before the end of the tour if you were away for more than an hour over the advertised time. You will see that we have very many excellent reviews for our quad bike tour and many very satisfied customers. We would like to know what we did on your tour that differs from theirs. If you can explain this any better please can you do so in an email to us.

Thanks for the recommendation, we take safety seriously so we make sure the more technical bits are when everyone is confident enough to do them. We love the views too - everyone mentions them but it's hard to describe until you have been there

Hey Stephanie, thank you for your feedback! We love to know our customers are feeling safe with our guides out there while still having heaps of fun! We are happy that you enjoyed!

We've passed your comments on to Dan who was thilled to hear you enjoyed your trip. And as for the views, we agree too that they are fantastic. Our guides still don't get bored of the views up the hill, they are pretty hard to beat anywhere else in Queenstown.

Thanks for your review and Ben will be thrilled to hear someone thinks is he is handsome! As well as showing off some great scenery, we do take safety incredibly serious so where people are not confident enough to drive themselves, we allow people ride on the back with the guide or we have a buggy on offer that the guide can drive. The amazing views from the hill out over the lake and mountains are often a highlight in itself and we work hard to allow people to enjoy the experience when one person in a group doesn’t feel as confident as the others. So pleased it worked out for you.

Hi Carolyn We loved your review, particularly as it was pleasing to hear that after some encouragement that we were able to show you "our office" which we love sharing with others. Yes the view never gets boring for us either, even after 30 years in business. So pleased you made it up there!