Thank you very much for your detailed review of the two tours you did with us. We're so happy you joined us. We look forward to show you other places on your next visit to Portugal. Muito obrigado!!

Thank you for taking the time to review your tour with Valter. We apologize for any inconvenience that the road closures might have caused; however, we cannot be held accountable for something we cannot control. We want to clarify that the road has not been closed for a month; your guide explained all of this: we have fire alerts that last the entire summer season, and we act according to the information we receive from the Sintra's City Hall and the Mayor of Sintra. The data is updated daily or every three days. There are two types of fire alerts: one that allows public transportation to pass by and another that effectively closes the road's access. On the day of your tour, the second alert was in place. Only firetrucks, civil protection, and people that live in the mountain could drive up the hill, so the only option was to walk up the mountain, as we informed you in the email and as your guide told you in the day of the tour. We know it is quite a hike, but that would be possible to do, as it was the only way to access the Pena Palace that day. However, when your guide presented you with the option of visiting a different palace instead of the Pena Palace, you accepted. Upon your research, you must also discovered out that, for the past weeks, tuk-tuk drivers have been in protest precisely because they can't access the mountain due to these roadblocks and last-minute warnings. You can access all the information on the Sintra's City Hall web page or their Facebook page. Never have we misled our customers into anything to avoid cancellations, and we are always upfront with our guests. We were not worried that you'd cancel as we abide by our terms and conditions and our customers' well being. We take our values very seriously, and if you do a bit of research on our company, you can see that. This is why we notified you, at 12:55 am outside our business hours, that the roadblock would take place on your tour day. And we did it as soon as we had information from the Mayor. We always do our best to provide our guests with a great experience, and we did so on your tour day. It is unfortunate to read that you still gave us a 2-star review, notwithstanding you had a good day. Best regards, Filipa

Thank you so much for your honest and detailed review. We are so happy to read you had a good day, and that you enjoyed Andre's recommendations! Thank you, and see you soon.

Thank you very much for your kind and honest review! It was great meeting you both Klaudia and Wojciech. Obrigada!

We appreciate so much your detailed review, thank you! We have that option for direct bookings on our website: when purchasing on our website, you can also purchase the tickets for the interior of the Palace. This way you have both tickets for the outside and inside of the Palace ready on the tour day. We hope to meet your beautiful family again soon! Obrigada Tobi.