Hi Sarah, I am sorry that our Pompeii tour was different from what you were expected. We have the group tour in the excavations with an excellent guide that knows well the itineraries to follow especially if something changes during the day at the last moment. Pompeii is a site in continuous evolution but our customers have nothing to fear because all our guides are aware of what happens in the excavations minute by minute, much more than the official site or what you can find in Google, this is the reason why our guests rely on the care of local guides. I will give you two examples specifically and I am sure that you can understand what I am talking about, is not fair you said our guide lied because we do our best to make your visit enjoyable and please you can check on Google if I am lying right now: 1 Currently the excavations host the Naples Theater International Festival, this means that some houses are closed at the time to give the opportunity to the artists to rehearse the shows. 2 Famous and / or important personalities come to visit the excavations, Mattew McConaughey this week (can you imagine delirium) so the security closes some accesses to the streets, and we could watch without doing anything instead our guides promptly change itinerary without making you lose precious minutes of the visit. Also we are really interested in your complains because thanks to them we make our service better and reading your complain, I could suggest to you a private tour next time if you don't like to wait for other people. We use to call our group tour "Family" because for one day you are all togheter with a guide and as family we suppose to wait if someone goes to the rest rooms or if someone get lost in the ruins. I will be at your disposal if you have any further requests for clarification.

Dear Bren, My name is Mafalda and I work in the WT staff. I am writing to reply to your review, saying first of all that we were very sorry that you did not appreciate the ruins of Pompeii and that you did not like our tour, one of the best sellers along with that of the Amalfi Coast. The first thing that catches my eye when I'm reading the review is not only that you did not like the tour but that something important happened that annoyed you. - Regarding the delays if there were any, they certainly do not depend on the company but on our customers, they are on holiday! Is a group tour and we go to take all the customers in the hotels and if someone leaves late, we wait for him but obviously we will be late for the next pick up. - Our guides are all qualified and qualified by the Italian Government, it is unthinkable that a guide does not speak English but what I can think is that perhaps there were many people in the excavations and then maybe you could not listen well to the guide but it would have been enough to get closer to understand better the history of Pompeii. - talking about the elderly couple who lost themselves in the excavations I can say Welcome to Pompeii, it is very famous to get lost in the ruins and you are always looking for someone or because they are elderly or because they are adventurers, but I repeat, it's a group tour and at that moment we are like a family, if someone gets lost the guide looks for him and the rest of the group has some time to take pictures. - Is the guide useless? I assure you that the guide in the excavations of Pompeii is not useless. I will repeat it to infinity, Pompeii is a whole city 64 to 67 ha. (170 acres) (660,000 square meters), wandering the ruins alone without an itinerary is not advisable, with a guide you can see the main things, the most important, the most significant. - After leaving the excavations we always give free time, customers are asking for it (you can imagine that time is money for a company would be better to return and end the tour) But our guests want to buy souvenirs, books, and especially go to the bathroom or take a bottle of water, eat something. Meanwhile, the guide calls the bus to get it in front of the ruins, because the parking areas you see in front of the excavations are not parking areas, are only for pick up and dropp off, means that we can only leave customers and go to resume them. Would you imagine a parking area right outside the ruins? This year the site had 3.4 million visitors, August 450,000 per day, you can not have buses and cars out of the ruins for this the bus must be called to come and pick you up. But this point is only for the benefit of our agency because many other agencies make their customers walk under the sun to reach the parking areas, we give free time and we come to pick you up under the excavations not a meter more. And with this I reconnect to the other point - free time can be spent as you wish but we also show you one of the historical shops of the site where you can make some free tasting of limoncello and liqueurs, enter and go out easy. Even the demonstration of the carving of the cameo and the processing of coral what she called stupid trinkets is one of the oldest working traditions of our region known all over the world and absolutely in line with the Pompeian culture. The live demonstration of these carvings is something really precious to see but is not forced to observe it at all. They are ideas (limoncello or coral) for the free time you have after visiting the ruins, nothing more. - you can choose to arrive in Pompeii with a private tour, with a taxi (they are quite expensive) or as you suggest you can take the red bus but clearly would not have the guide included (120.00 euros institutional fee for the guide only), would not have the skip the line to enter the excavations (she mentions having paid the ticket for entry, which is normal in my opinion) but the guide did give the ticket upon arrival in the excavations, you did not have to put in row and I remember 450,000 visitors a day, maybe get in line for an hour or more and wait to buy the ticket, that would have been a waste of time. I am still sorry that you did not take full advantage of the Pompeii site. We are always available for further clarification.

Dear Gilberto, We regret that you did not enjoy our tour but our guides are knowledgeable and they always offer the best service possible. In Pompeii, our tour guides always provide all infomation about the historical and cultural heritage of the site. Surely, the standard group tour inside the ruins lasts 2 hours but there is a schedule, which has to be followed. If some clients aim to spend more time inside the ruins, they can choose the private tour. We offer it as well in order to satisfy clients, who aim to learn more about Pompeii ruins. Kind regards, Maria