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Niall N wrote a review Mar 2020
1 contribution
Enjoyable and knowledgable tour with tour guide Pablo. Skipped the queues and provided an in depth history of the cathedral and Seville
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Date of experience: March 2020
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Response from MarketingPanchoTours, Director de Relaciones con Clientes at Seville Cathedral and Giralda Tower Guided Tour
Responded 11 Mar 2020
Hello! Thank you very much for your review. The Seville Cathedral tour of the of is really exciting. We hope to see you again soon.
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dimi wrote a review Mar 2020
London, United Kingdom17 contributions1 helpful vote
I did this tour with 2 friends of mine, it was good that it allowed us to skip the queues that were massive. I liked the cathedral but the tower was not anything much and was too crowded. The tour guide was friendly and gave us a lot of information. Just bear in mind that the
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Response from MarketingPanchoTours, Director de Relaciones con Clientes at Seville Cathedral and Giralda Tower Guided Tour
Responded 11 Mar 2020
Thank you so much for your comment! We are happy to know that you enjoyed the Seville Cathedral tour. We hope the rest of your journey was enjoyable as well.
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Voyager769328 wrote a review Feb 2020
2 contributions
You get to the meeting place and you are told that your booking doesn’t include entry to the Cathedral!!! So in addition to the €40 we paid for a 1 hour tour, we had to fork up an additional €22 ( €20 for ticket, €2 for radio headphones) . There was no line at the cathedral, so
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Date of experience: February 2020
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Response from INI221, Guest Relations Manager at Seville Cathedral and Giralda Tower Guided Tour
Responded 1 Mar 2020
Good afternoon. We are sorry for your disappointment, but at no time is there any deception. When you book the tour at all times you are told that you pay for the guide and that the entrance fees are not included, up to three times within the description you put the same text, on the other hand, the entrance fee to the Cathedral is 10 ? at all official places not 9 ? as you put, please you can look at the official website, at the entrance to the monument etc. You can stay as long as you want inside the points of interest, our tour is about 75 minutes, but once the tour is over you can take hours inside the monument. We value your opinion, but at no time do we deceive or hide or manipulate the truth. Read what you hire. Thank you very much for your opinion
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Katie D wrote a review Jan 2020
Fort Worth, Texas1 contribution
The cost of this tour is already not worth the surface-level content, and it DOES NOT INCLUDE THE COST OF ADMISSION. The company requires you to pay the new higher 2020 ticket cost in cash upon arrival in addition to a fee for the audio guide if the tour group happens to be over
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Date of experience: January 2020
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Response from INI221, Guest Relations Manager at Seville Cathedral and Giralda Tower Guided Tour
Responded 20 Jan 2020
Hello. When you book the Tour, it always says that the Tour does not include the Tickets, and in several occasions, in the section included and not included, and in the section that was visited. In both places it says that the entrance to the monument of the Cathedral and at other times to the Alcazar is not included in the price of the Tour, that this will be paid separately. So the rise that the Cathedral made to his visit from 9 ? to 10 ? logically we can not assume it because it was never welcomed at the price of the Guide. Afterwards, our managers and guides are highly qualified people and we attest to them and thousands of annual reviews you can see. The problem is when you are attacked or disrespected, as we know it was in your case, and yet they tried to explain you that what you hired and came in your Voucher was what we comment here. In the same way, if the guide was poor and his explanation did not please you, we apologize and will work on it, but we think that it is more the anger that you had, than the reality of what the guide could expose and explain, because of your tour is the only criticism of a group of 26 people. Thank you very much for your opinion and we will keep it in mind
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Matrex wrote a review Dec 2019
Porth, United Kingdom54 contributions32 helpful votes
Beautiful cathedral, peaceful and thought provoking. Used the audioguide to navigate and understand what you see. The climb to the top of the tower, 35 floors, is well worth it for the view. Booked online the night before to avoid the queues.
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Date of experience: December 2019
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Response from INI221, Guest Relations Manager at Seville Cathedral and Giralda Tower Guided Tour
Responded 11 Dec 2019
The giralda and the cathedral are worth seeing, and avoiding queues and learning with a guide their stories and being able to ask questions is priceless. We are glad you liked the visit, Greetings
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