My wife & I recently stayed for several days & dined in-house on 2 evenings.
The first evening was great but the second evening (2 nights later) was the disappointing part of our stay.
On the first night, I politely but unsuccessfully attempted to clarify whether the set menu would be lamb rack chops again 2 nights later. The chef replied with a disengeuous response.
In the event, it turned out to be lamb rack chops again on our second evening.
Unfortunately, this time, they were undercooked & bleeding dark blood.
Before eating these, I politely mentioned it to the waitress who I watched talk to the chef.
At the time, the chef was having a very loud conversation with a well known NZ film director.
I watched the chef look in our direction & dismiss our message while he continued his prolonged discussion.
For the record, the (also repeat) crème brulèes were cold, lumpy & unappetising.
I now raise these points as I attempted to give significant feedback quietly & without fuss.
However, this was brushed off by the chef.
The delivery, response & attitude full short of our expectations arising from the establishment’s expensive tariff.
Also, as requested, I have responded to the standard follow up questionnaire inviting our feedback.
Several weeks later, I have only received a brief “holding” response.